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“Comfortable and clean”

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Holiday Inn Express Hotel & Suites Jackson
Ranked #2 of 7 Hotels in Jackson
Reviewed 28 May 2013

A usual Holiday Inn Express, limited service hotel. Young woman working desk extremely pleasant and helpful. Allowed our large party to hang out in the breakfast room the evening before and entertain ourselves. Our room first had to be changed because of a high pitched whining sound that she said came from the hotel dryers, then our new room had a hair dryer and an iron that did not work. Gave us a replacement for the iron, but had no options but to go to a family member's room to use their dryer.

  • Stayed: May 2013, travelled with family
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1  Thank niamb12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this reviewResponded 9 July 2013

Dear niamb12,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare

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52 - 58 of 93 reviews

Reviewed 28 May 2013

The Staff, particularly Gina, went way out of their way to do absolutely everything they could to make our stay great!

The hotel is very, very clean and comfortable. Heating/AC works great; bed was excellent; room great! When you're going to Amador County, you don't find resorts and luxury digs. The Holiday Inn Express Hotel in Jackson is perfect for doing your wine-tasting, concerts, hiking, whatever, then going to R&R at a hotel which makes you feel clean and in a modern setting. There are plenty of the period motels & B&B's around, if you want more vintage.

Note: The breakfast is good and warm yet unremarkable. No pool or spa, but there are both a business center and small gym, and the site has WiFi.

Meanwhile, I've rarely experienced a Staff as diligent and proactive as this group! ENJOY!!

  • Stayed: May 2013, travelled as a couple
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1  Thank WMD44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2013

This hotel was extremely clean and comfortable. A continental breakfast was included in the price
of the room and an excellent value. The food was good. If I visit Jackson again I will plan to stay
at this hotel again for sure. I recommend it! The only thing I would change is that the room was a bit warm and when we used the air conditioner it was rather noisy to use when sleeping.

Room Tip: We had a room facing the street and we didn't hear any noise at all.
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  • Stayed: May 2013, travelled with friends
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Thank pamfromptown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2013

Stayed here in Dec. 2012. Room was clean and bed was very comfortable. Susan at the front desk was most helpful and friendly, offering to make dinner reservations for us on a busy Saturday night, and making sure we got our warm cookies when we retired for the night.
Convenient location in Gold Country. Would definitely stay here again.

  • Stayed: December 2012, travelled as a couple
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Thank WildAtHeartland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2013

We literally stumbled into this place at about 3 in the morning while walking across America on The Great American Walkabout. They didn't have any rooms for us then, but when people checked out at about 6 am they quickly rushed in, cleaned up, and let us check in early so we could sleep. When we got up, they told us they were upgrading us to a suite at no extra charge, and letting us stay that night too! So it ended up being less than $60 for a room and a suite.

Stephanie and Gina at the front desk were very friendly, kind, and professional, and I ended up keeping in touch with Gina for the next several months, sending her postcards from other places we visited on our walk across America. As we were leaving, we ran into the MYTHBUSTERS from the Discovery channel, who were checking into our suite as we left!

The breakfast was amazing, with eggs, bacon, and fresh cinnamon roles. They had a waffle maker, and we carbo-loaded before heading out to continue our walk across the continent. I mention them in my book, The Great American Walkabout!

Room Tip: Just ask! They have an epic suite, and if they have room they might upgrade you at no cost! Tell ...
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  • Stayed: March 2013, travelled with friends
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2  Thank walkabout2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2013

If you are looking for a clean and comfortable hotel with outstanding customer service and a fantastic free hot breakfast this is it. I was pleasantly surprised by the attention to detail at this hotel - one of the cleanest I've seen in many years. Also, the plate of warm choco chip cookies in the lobby was a great touch. Perfect location for anything you would like to do in the Gold Country and can't beat the hospitality.

Room Tip: Even our room facing the main road was quiet and peaceful.
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  • Stayed: January 2013, travelled with family
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Thank Tamara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

I found the hotel to be very clean. The beds were very comfortable. The staff was very nice and friendly. They seemed to go out of their way to be sure everything was to our liking!!! There was even a plate of chocolate chip cookies in the entry area at evening time. Vending machines were available with a good selection of goodies...my only disappointment was Pepsi not Coca Cola.

  • Stayed: January 2013, travelled with family
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Thank daybee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Jackson

Address: 101 Clinton Rd, Jackson, CA 95642-2601
Phone Number:
Region: United States > California > Amador County > Jackson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Jackson
Price Range: £106 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Jackson 3*
Number of rooms: 51
Official Description (provided by the hotel):
"Stay Smart" with Holiday Inn Express & Suites in Jackson, California! Escape to historic Jackson, California on the Scenic Highway 49, which leads you to the many wonders of the Gold Country. Visit multiple quant towns with an abundance of antique and specialty shops here in the Mother Lode. Mokelumne River is just minutes down the highway and wishes to help you create some magical memories while relaxing or living-it-up next to the water. Families and people of all ages will be enticed by the beauty that engulfs Amador County. For you fish lovers, we have a few lakes that are sure to "catch" your attention! Open tournaments for fishing happen yearly at Lake Pardee and Camanche Lake is fun to take a swim in or even to break some waves on your jet skis! Golfers tend to love the fact that there are two golf courses in our area including Mace Meadows Golf Course being minutes up Highway 88. There are tournaments, fun events and great people and food! All located within 20 - 30 minutes from our hotel, you'll find wineries in stretches of Plymouth and the Shenandoah Valley with rows of cascading vineyards for miles to see. Snuggled nicely in the winery area is the Amador Flower Farm which features vibrant flowers, plants and staff!A pumpkin patch excites many in the Fall as well! For those who love the snow, located an hour drive up Highway 88 is Kirkwood Ski Resort. We sell discounted Ski Lift Tickets for Adults, Teens and Children during the current season of the year! (Check out our Ski and Stay Package on our website during Ski Season.) Chaw'se Indian Grinding Rock State Park in Pine Grove, up Highway 88, is great for a solo retreat and a pleasure for couples or even families. They are also ADA compliant. A few miles down the road from this beautiful park, you'll find the just-big-enough town of Volcano, which has wonderful features including an outdoor amphitheater and cavern tours at Black Chasm. You can fill a photo album with fantastic captures of Daffodil bulbs from the 1800's that peak out each year at Daffodil Hill, just a few minutes' drive from Volcano. This outstanding family-owned (and still occupying the property daily as a residence) ranch and farm, opens their gates for a couple weeks in the Spring to the public and is a MUST-SEE of Amador County. Try your luck at the Jackson Rancheria Indian Casino, just 5 miles from here. Entertainment and good food awaits. To sum it up, we are just three hours from the gate of Yosemite and two hours from South Lake Tahoe and Heavenly Valley Ski Resort! We look forward to your visit to the Holiday Inn Express in Jackson, California! Cya soon! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Jackson
Holiday Inn Jackson
Holiday Inn Express Jackson
Jackson Holiday Inn

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