This is one of the biggest mixed bags of a hotel I've ever stayed at. I'm just dumbfounded. Some things were incredible while others seriously lacked. And after my lengthy five day stay, I have a pretty good idea of how the hotel works. Oh, well, we have to start somewhere.
Let's start with food. The breakfast at the hotel was different every day, which was nice, but this meant that some days the food was better than others. It was mostly good, though, the standards; pancakes, bread, jam, eggs, etc.. However, some days, especially weekends, when there is high demands, the kitchen will clearly struggle to cope with the high demand of food, resulting in many empty dishes. Room service was a disaster. We called the front desk (during the time that the menu said room service was open) and asked for room service, and they said they were closed. We called again, a different person answered, and they told us to dial 777 to get the kitchen. We did, and all of a sudden, I was hung up on. After calling again, they asked us which room number we were and hung up. After calling again, I said I wanted to order before they could hang up. They said ok. Literally twenty minutes later (still on the phone) the guy says that ordering on the phone is too confusing and he will come up to our room to take our order. Keep in mind, we're ordering three scoops of ice cream. That's it. So he comes up, takes our order, and sure enough, ten minutes later, we get our ice cream after a 40 minute affair. Not to be overly dramatic, but I don't recommend ordering room service.
Rooms- our room was nice enough- spacious, large, a mini fridge, great bathroom, although hot water takes awhile, and OK beds. The rooms were spotlessly cleaned. And there was a jacuzzi BLAM! in the center of the room. I'm serious. In front of the TV. And it didn't work the first night, but after talking to the manager they fixed it.
Design- I usually don't write about this, because it really doesn't matter, but when you walk in this hotel, and then your room, for the first time, the first thing to pop into your head will be "wow, this is weird". And it is. It's like you gave someone with ADHD half of the money used to design a fancy hotel, and told him to design a fancy hotel.
Staff- All of the staff were extremely helpful, they honestly did their very best to ensure that you were having a pleasant stay, which is the only thing that solidified the rating as four stars instead of three. The staff were extremely nice, and they even put a surprise cake in our refrigerator because it was my birthday. Unfortunately, though, for some of them, their English was a bit poor. Anna is the front service manager, and she will do everything she can to make your stay better, but, like the other staff, will sometimes misinterpret or misunderstand what you're saying.
Location- this hotel is located on the main road just off serendipity beach, and it is only about a 10 minute walk away from the bustling downtown. Not a beachfront hotel, but still a good location.
Swimming- This, in itself, is a mixed bag. The hotel pool is lovely, and is a great spot to swim. There are free Tuk-Tuks to the hotel's own private property on Otres beach. The first day we went, the experience was fantastic; warm showers outside with soap and shampoo, and some of the softest towels I've ever used. The next day, however, was a different story. The showers had neither soap nor shampoo and after questioning the staff, all we got was "no have today". There were no towels, either. We asked the staff, and they said we'd have them in an hour. We left two and a half hours later, still without towels.
Value- at $120 a room, this is quite pricy. However, if you compare it to its boutique rivals, you'll find that it's actually a lot less then what the others are offering. But it still doesn't match up in terms of quality to the other fancy hotels.
Overall, this is one mixed bag, with some interesting results, and at the price point, it's your decision. Congratulations if you made it through this. Pat yourself on the back.
- Official Description (provided by the hotel):
- Thaiyang Chhen Hotel has 100 stylish designed guestrooms and suites. Our hotel interiors, rooms and suites are graced with a distinctive and contemporary style which successfully blends Khmer culture with understated elegance and fashion. ... more less
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