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“Outstanding Property But Front Desk Service Is Lacking ”
Review of La Valencia Hotel

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La Valencia Hotel
Ranked #5 of 24 Hotels in La Jolla
Certificate of Excellence
Saint Louis, Missouri
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Outstanding Property But Front Desk Service Is Lacking ”
Reviewed 17 February 2014 via mobile

The location and grounds are fantastic. The rooms in the main building are very small but the villas are outstanding. The bell staff is great. Unfortunately, the front desk staff appears to believe that any inquiry is a bother and their time is much to valuable to be spent on issues such as getting exhausted travelers to a room. We had several hour waits for a room on 2 occasions, once when we arrived and once when our villa opened up. The front desk staff should learn that good communications and proper attitude go a long way toward pleasing their customers. Given the prices they charge for a villa, they should already know this but, apparently, they don't.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank JoePrimeTime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SoCalSunsoul, General Manager at La Valencia Hotel, responded to this review, 21 February 2014
Dear Important Guest -
We appreciate your comments on the property as being "outstanding"; thank you. It is equally important that our service mirrors the facility and I am sorry that we missed the mark for your experience. I appreciate your impressions on having more timely availability upon arrival especially for a Villa. With a 4 PM check in time and the demand for Villas we simply cannot always have these accommodations ready for check in prior to our published time. Regardless of this our staff must be respectable and actively partnered with our guests during any delay - again I am sorry that this did not happen to your satisfaction.
We do hope that La V can regain your business in the future.
Thank you,
Mark Dibella,
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (422)
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Seattle, Washington
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 February 2014

My husband and I stayed 2 nights in February 2014. When we planned our trip to the San Diego area, we were torn between staying in the Hotel Del Coronado and La Valencia. We decided on two nights each which allowed us to compare these two great hotels side by side. While the prices were almost the same for ocean view rooms, La V went above and beyond! The staff was very courteous, but it was the room that was the knockout. We stayed in Villa #9 that while a little awkward to access, had a great view of the ocean. There was also a jet tub, shower with rain head (that also doubled as a steam room), and a fireplace. Nice extras were left including a loufa scrubber, kleenex, cotton balls and qtips. The cleaning service also came twice a day and replaced any used supplies both times. Overall, we were extremely pleased with the extras that made the price tag of this hotel easier to bear. I highly recommend considering La V in your travel plans!

Room Tip: The villas are great, but stairs can be an issue.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christa d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SoCalSunsoul, General Manager at La Valencia Hotel, responded to this review, 21 February 2014
Dear Exceptional Guest -
I am thrilled to read your wonderful review and generous comments regarding La V - thank you. The villas are a special setting and offer great privacy - Although they are at the lower part of the property you can access them via the Tower elevator; it is a long route we know!
Thank you again and we hope to see you back soon.
Mark Dibella,
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 February 2014

My wife and I have been coming here for a few years. While the hotel is very nice, there are frequently weddings being held. This means that sometimes public areas are closed off or even worse that it can be very loud. I'm writing this review listening to the thumping sounds of "Wild Thang" vibrating through the floors of my suite. Unfortunately our quiet relaxing weekend in La Jolla is not to be.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank qwerty9000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SoCalSunsoul, General Manager at La Valencia Hotel, responded to this review, 21 February 2014
Dear Important Guest -
Thank you for your continued loyalty to La V - we truly value your decision to stay with us. I am sorry that your most recent experience was not ideal. La Valencia is indeed a much sought after location for weddings; we proudly hosted over 60 romantic celebrations in 2013 and literally thousands over the past 8 plus decades. Our size makes for intimate events so the property is not overrun with crowds. The wedding during your stay was 40 guests and our largest average a little over 100. We typically reserved the suite above the ballroom for guests of each wedding and we obviously missed this during your stay - our apologies. As a policy, all evening events must end at 10 PM to ensure that we maintain property serenity and integrity.
Thank you for taking the time to share your feedback and again, our apologies that the wedding celebration was intrusive.
Sincerely,
Mark Dibella,
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
1 review
Reviewed 13 February 2014

As an executive assistant I am always seeking out high end locations for events with our Executives. Leo Lopez assisted me in planning out a wonderful Dinner with the CEO that came off seamlessly. The setting in the Galeria Room (a private dining area with gorgeous views) was perfection right down to the choice of light jazz in the background and the special attention of the valet parking team. The personal waiters, excellence of food, and quality of customer care far exceeded my expectations. Thank you to Leo and staff for a most successful event! Highly recommended!!!

  • Stayed February 2014, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Beth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SoCalSunsoul, General Manager at La Valencia Hotel, responded to this review, 20 February 2014
Dear Great Planner -
Thank you for your wonderful comments and special recognition of Leo; our sales and catering staff are dedicated to ensuring that our events and services exceed our valued guests expectations. It does help by having some pretty stunning views from our event rooms!
Thank you again and we look forward to helping you plan another event very soon.
Best regards,
Mark Dibella,
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Virginia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 February 2014

La Valencia Hotel is charming and lives up to its distinguished history. During our four day visit, we enjoyed everything about the hotel, the excellent restaurants, comfortable room with a view of the La Jolla Cove, and impeccable service. When I became unexpectedly ill, the staff (especially Mr. Carson) were helpful, supportive and very kind.

Room Tip: It is worth the extra cost to have a room with a view.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SoCalSunsoul, General Manager at La Valencia Hotel, responded to this review, 20 February 2014
Dear Outstanding Guest -
Many thanks for the outstanding review and comments. We truly value the importance of each of our guests travel experience and are so pleased that La V delivered for you. We look forward to making your next stay even more rewarding.
Ciao,
Mark Dibella,
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manzanillo colima
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 February 2014 via mobile

I have stayed at the La Valencia before & after it's remodel. I have always loved the charm of the building & the view is spectacular ! The best part, it is
a dog friendly hotel.
The breakfast is my fav meal here on the patio ... It's a must.
You will not be disappointed!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank puffpromotions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SoCalSunsoul, General Manager at La Valencia Hotel, responded to this review, 20 February 2014
Dear Favorite (and loyal) guest -
We are thrilled that you continue to return to our enchanting vintage hotel; thank you. Andy yes, we love pets and are very excited that our recently remodeled front courtyard has become such a favorite spot for our guests with 4 footed friends to sip and dine!
See you soon -
Mark Dibella,
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 February 2014

We had six nights in a nice ocean view room with a small veranda in this 1920s era hotel. We enjoy older hotels, especially when they have a premium location, as this one enjoys. They do periodically need to be brought up to date, however, and while the building imposes limitations, some hotels do this better than others.

La Valencia has got it half right, at least in our experience. The bedroom and sitting area were fine and very much up to standards, but the bathroom was a huge disappointment. The small space was dominated by an oversized jacuzzi bath, surrounded by ugly black marble, with corroded water jet nozzles and a very poor shower head. The toilet did not flush properly and housekeeping seemed unable to do anything about it. If bathrooms are important to you, as as they are to my wife, La Valencia may not be a good choice.

In terms of service, the staff was pleasant overall and the food in the Mediterranean Room restaurant was very good, but wait service was rather indifferent and on at least one occasion we witnessed a large party depart in anger because of inordinate delays in some of the party being served. Management needs to attend to this.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laopei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SoCalSunsoul, General Manager at La Valencia Hotel, responded to this review, 2 February 2014
Dear Important Guest -
First and foremost we thank you for making La V part of your recent travels and also for taking the time to share your comments. I appreciate the favorable notations on food quality and room size but recognize that we did miss the mark on ensuring that your overall experience was grand. The bathroom function issues are not a great tale but I am hopeful that our responsive team quickly corrected the problems.
Your service experience in THE MED was definitely not to our caliber and I am very sorry - my F&B director had shared with me a short staffing schedule glitch this weekend resulting in a less than well service breakfast. We admit that you were not the only guest to feel this impact - again our apology.
We do appreciate your feedback and will ensure that it is used to improve our services and operations.
Most sincerely.
Mark Dibella,
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Valencia Hotel

Property: La Valencia Hotel
Address: 1132 Prospect St., La Jolla, San Diego, CA 92037
Phone Number:
Region: United States > California > San Diego > La Jolla
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in La Jolla
#3 Luxury Hotel in La Jolla
#3 Romantic Hotel in La Jolla
#4 Family Hotel in La Jolla
#6 Business Hotel in La Jolla
Price Range (Based on Average Rates): £££
Hotel Class:4 star — La Valencia Hotel 4*
Number of rooms: 114
Official Description (provided by the hotel):
La Valencia Hotel is more than a La Jolla landmark, it's an icon. La V continues to host celebrities, politicians, special celebrations,and romantic getaways since 1926. Located steps from the tidepools and sandstone cliffs of the Pacific Ocean, La V is the perfect blend of location and luxury. The hotel's historical Mediterranean influenced architecture and decor, including beautiful courtyards, hand painted murals and exquisite Spanish mosaics, evoke old-world charm in this one of a kind coastal destination. Choose from 114 luxury guest rooms, suites and Villas, some with fireplaces, stunning ocean views, tropical California landscaping, or picturesque La Jolla village. Offering two distinctive restaurants: Cafe la Rue Bistro & Bar or THE MED Ocean View Restaurant. Enjoy premium libations in La Sala Lounge or plan a special event in unique indoor and outdoor ocean view event locations. La Valencia is the premier location to escape, relax and unwind. Experience the beauty of Southern California in San Diego's most elegant and classic luxury hotel and become a part of La Valencia's exceptional legacy. ... more   less 
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Also Known As:
La Valencia Jolla
Hotel La Valencia
La Valencia La Jolla

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