I'm a big Kimpton fan, and used a reward night for one of the two nights spent here. Came with my husband to celebrate our anniversary--we were married in La Jolla, so it seemed like a romantic idea. Hotel La Jolla very graciously had a bottle of champagne on ice in the room when we arrived, with a 'happy anniversary' card attached. really nice touch. Aside from that, though...
Have you ever read a review that said that the valet parking team was the highlight of the stay? They honestly were--and I told them.
Check-in took forever--and there was no line. The woman at the desk had no idea how to deal with the one free night, one paid night situation. She went in the back a few times--there was someone there who could have helped, but didn't come to her aid. Finally, we got checked-in, with a promise that it would all be figured out the next day--we were racing the clock to get to the restaurant before it closed. We made it, but only because she was wrong about when it closed.
The decor was really attractive, bed was comfortable, but the main reason I love Kimpton hotels is their customer focus, and this one didn't meet my expectations, plain and simple.
At checkout, there were mistakes on the bill that had to be worked through. The valets, still there, we're friendly, efficient and happy. I gave them the champagne.
- Official Description (provided by the hotel):
- Boutique hotel with upscale decor and high end bedding and amenities. All non-smoking rooms, glass balconies, small gym, heated pool, walking distance to beach and La Jolla Shores shops and restaurants. ... more less
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- Also Known As:
- Hotel La Jolla Shores
- At The Shores La Jolla