We stayed here for a getaway weekend, hoping to relax and enjoy La Jolla. Our room had a nice view of the ocean, but it is still noisy due to the location on a very busy street. Room was "recently updated" looked worn out and had burned out lightbulbs. Movie rental was a joke, The movies are all fuzzy and jumpy, called the front desk and they said it was a problem with the movie company. We could pick another one. What?? Came back from dinner and heard and saw flashing lights and loud bass thumping music from the top floor restaurant area. We asked the front desk what was going on and they said it was the evening's entertainment (although we were told upon check in it was a jazz musician playing from 6-9). It was a pirvate event that was selling tickets for this dance party. Well it turns out that the "entertainment" was directly above our room. It was so loud we could not even hear the television. We called down to the front desk at 11 PM to find out when this was going to end, and they told us "very soon...within 1/2 hour". An hour later it was still cranking away....we called the front desk again and told them we could not go to sleep due to noise and they said we can move to a different room . It was now midnight. And they tell us we have to switch rooms. Okaaaaay. We pack up and switch to a room on the lowest floor now facing the back parking lot. We PAID for a ocean view room. The next morning, we complained once again and asked if they would refund the rate difference as we had to eat our breakfast looking out at car tailgates instead of the ocean view we paid for. and we were told to contact the manager. Well after 3 emails, a written letter and 2 voice mail messages left for the manager we still have received NO COMMUNICATION from this hotel. Do not stay here, there are many hotels in La Jolla with much better service who actually care about their guests. This place does not.
- Official Description (provided by the hotel):
- Boutique hotel with upscale decor and high end bedding and amenities. All non-smoking rooms, glass balconies, small gym, heated pool, walking distance to beach and La Jolla Shores shops and restaurants. ... more less
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- Also Known As:
- Hotel La Jolla Shores
- At The Shores La Jolla