You learn a lot about folks when things go wrong. During a recent stay at the La Jolla Shores Hotel, the housekeeping staff lost my dry cleaning, which included my favorite pair of pants. The hotel conducted a thorough search, which turned up nothing. However, the staff was so friendly during the whole process, so engaged in the hunt, that I had the sense that they were really trying to find the clothes, to solve the mystery.
After a couple of weeks to looking, the front desk manager, Dave Mazzarelle, called off the search. He asked me to provide him with an approximate value for the clothes. This afternoon I received a check for the entire amount I requested, no questions asked. No painful insurance-claim experience. It was this simple: they said they were sorry and paid me fair and square. It's exactly what I hope I would have done if I'd been in their position.
I loved my stay at La Jolla Shores. I especially love how I was treated when my clothes disappeared. When I go back, I'm going to tell Dave, thank you, again. Jeff Bowden
- Official Description (provided by the hotel):
- For decades, the La Jolla Shores Hotel has been the year-round beach retreat of choice for families and vacationers of all types. Nestled right on the ocean in the popular La Jolla Shores, CA community, the hotel’s friendly, warm and welcoming staff is a highlight of the experience. ... more less
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