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“Bravo, Front Desk Manager, Dave Mazzarelle, La Jolla Shores”

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La Jolla Shores Hotel
Ranked #11 of 24 Hotels in La Jolla
Certificate of Excellence
Austin, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Bravo, Front Desk Manager, Dave Mazzarelle, La Jolla Shores”
Reviewed 13 August 2013

You learn a lot about folks when things go wrong. During a recent stay at the La Jolla Shores Hotel, the housekeeping staff lost my dry cleaning, which included my favorite pair of pants. The hotel conducted a thorough search, which turned up nothing. However, the staff was so friendly during the whole process, so engaged in the hunt, that I had the sense that they were really trying to find the clothes, to solve the mystery.

After a couple of weeks to looking, the front desk manager, Dave Mazzarelle, called off the search. He asked me to provide him with an approximate value for the clothes. This afternoon I received a check for the entire amount I requested, no questions asked. No painful insurance-claim experience. It was this simple: they said they were sorry and paid me fair and square. It's exactly what I hope I would have done if I'd been in their position.

I loved my stay at La Jolla Shores. I especially love how I was treated when my clothes disappeared. When I go back, I'm going to tell Dave, thank you, again. Jeff Bowden

  • Stayed July 2013, travelled with family
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Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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978 reviews from our community

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Rating summary
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los angeles, ca
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 11 August 2013

We went to La Jolla on Labor Day weekend 2012 for 2 nights. We've visited La Jolla before but we've never really stayed there, and I remembered I liked this hotel as it was the only one on the beach. We ended up booking a 1 bedroom suite. If it fits your budget , book a 1 bd suite(at that time we were able to book it for around $500/night), it was well worth it. There are only a few # of suites in this hotel. We had the corner suite. For one thing it's ocean front, and the balcony is to die for-it's really big. You pretty much see everything going on the beach from your balcony day/night. And the view of the sunset from there is amazing. The suite is complete with a separate bedroom, living room, dining room and full kitchen. The living room has a sofa bed, and if you need an additional rollaway, they give it to you for no extra charge. The one negative I didn't like about the hotel is the parking. While it's safe as it's an underground gated parking, it's small, and it can get full at night esp if it's a busy weekend. The location of this hotel can't be beat. You're pretty much right on the beach, and restaurants, a mini-mart, and activity centers to rent surf boards and kayaks are all walking distance.

  • Stayed September 2012, travelled with family
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Helpful?
Thank amcsocal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarnia, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2013

The enjoyment of this exquisite location was lessened by the fact that the shuttle service was unavailable and the Sauna was out-of-order during our entire stay. Furthermore, the staff were not very accommodating when we requested three rooms in close proximity of each other as three families were traveling together on a special vacation.

Room Tip: Select a room at a higher level for a better view.
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  • Stayed July 2013, travelled with family
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1 Thank Tman629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2013

Currently staying here. Nice place but DO NOT accept a room on the south side of the building. This is where the loading dock and street with public access to the beach are located. While in our room, we heard nothing but a steady flow of trucks and metal carts coming and going.

  • Stayed August 2013
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1 Thank SeeIngTheWorld987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montreal
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 8 August 2013

NOTHING beats an ocean front room ! and this one is actually relatively affordable.(stayed in june of 2012) Great size clean rooms, comfy beds, large balconies to enjoy sunsets and wine. Large open outdoor grounds with pool. The water of course was to cold to venture into, however there where many people in the water surfing with their trusty wetsuits. We did take a snorkling tour in the cove where we were provided with wetsuits, which made it perfect ! I would definately recommend the aquarium and and the snorkling.

  • Stayed September 2012, travelled as a couple
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Helpful?
Thank sunrise352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex W, Manager at La Jolla Shores Hotel, responded to this review, 10 August 2013
I am so glad you enjoyed your recent stay! Thank you for sharing the great pictures. We are pleased that you enjoyed your room and beautiful view. Snorkeling in La Jolla Cove is one of our more popular local activities. I hope you saw some great marine life!! We look forward to welcoming you back.

Alex W
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
Reviewed 7 August 2013

For a family in So Cal, the ease of getting to LJS, the beauty of the beaches and the overall pleasantness can't be beat. I recommend this resort without hesitation. (I almost want to keep it a secret though, because it is SO crowded). You can swim, surf, sail, kayak, paddle, run, explore without getting in your car for a week at a time. I love that.

Room Tip: 1st floor is great if you have kids because they can roam the whole facility (which includes patios...
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  • Stayed August 2013, travelled with family
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Helpful?
Thank sshanananana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Paso, Texas, United States
1 review
Reviewed 6 August 2013

We have been staying here for 20+ years. The staff is fabulous, friendly and most accommodating. The location is perfect and love the BBQ's on the beach at sundown! The restaurants and shops are great. If you need to go up to the village the shuttle is perfect.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trae A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex W, Manager at La Jolla Shores Hotel, responded to this review, 7 August 2013
Thank you for your great review and 20+ years of patronage. I am so pleased to hear that your family had a great vacation and was able to take advantage of the great location and amenities the hotel has to offer. I will be sure to pass your kind remarks on to our staff. We look forward to welcoming you back soon!

Alex W
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Jolla Shores Hotel

Property: La Jolla Shores Hotel
Address: 8110 Camino del Oro, La Jolla, San Diego, CA 92037-3199 (Formerly Sea Lodge Hotel)
Phone Number:
Region: United States > California > San Diego > La Jolla
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 24 Hotels in La Jolla
Price Range (Based on Average Rates): £££
Hotel Class:3 star — La Jolla Shores Hotel 3*
Number of rooms: 128
Official Description (provided by the hotel):
For decades, the La Jolla Shores Hotel has been the year-round beach retreat of choice for families and vacationers of all types. Nestled right on the ocean in the popular La Jolla Shores, CA community, the hotel’s friendly, warm and welcoming staff is a highlight of the experience. ... more   less 
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