My booking was with eBookers. The confirmation voucher suggested we had a beach view room. When we got to the room 212 it was a room facing another room opposite and its roof.
At the desk I showed Steven the eBookers voucher which said;
"Garden Patio two queen beds 400sq ft and steps from the sand with private balcony or patio. Beachfront view two queen beds 400sq ft room, offering unobstructed ocean views from a".
Steven understood the confusion but was only able to offer an extra cost upgrade to a beach front room. I was not happy with this and after some discussion he offered a free breakfast voucher for both of us, but could not extend this for the second night of our stay.
He refused to offer free parking (worth $18 per night). He agreed to ask his manager if he could offer the second days breakfast too, but this was also later declined. Not a good start.
Were we misled by the eBookers room description? Possibly.
Did we get the type of room we booked? Possibly not.
Room 212 is advertised as a Garden patio room, but it looks out onto another facing room and rooftop. This room does not have a garden view from the balcony as advertised. Steven at the front desk told me that the hotel was full (Memorial Day weekend), and so could not move us to a better room without a cost upgrade - so not full then! This was at 4pm - so not a late check in either!
The bed in the room was too soft and I have some experience of California hotel beds.
Lesson – do not accept 212 it is NOT a Garden view room.
The buffet self serve breakfast is not worth $16 +. When we arrived the offering was looking very tired and we were not late into breakfast.
The scrambled eggs had solidified into a pale yellow rubbery mass, the bacon was fatty and undercooked and the sausages tasteless. There were no croissants despite the sign-age and we had to ask for them. Orange juice was not included in the price.
We did not bother the next day and had a wonderful breakfast at Barbarella a two blocks away.
In fact the restaurants on that street were all good. Its not worth dining at the hotel.
At sunset the bar service was very slow. How can two beers take 15 minutes to be brought 20 ft from the bar to our table? Slow! But a great view – best at the bar at sunset – we didn’t we sat outside
If you have a car, don’t bother with the undercover parking either. At $18 per night - is too expensive - this is not Los Angeles after all!
There is plenty of parking in the streets nearby even on Memorial Day and the holiday after.
The location of the hotel is great right on the beach and it’s a lovely beach. The hotel beach staff and friendly an efficient setting up an umbrella and beach chairs and a bbq if you want one at lunch or in the evening. You can bring a cook your own food. NOTE the rule is no liquor or glass bottles or smoking on the beach. Widely ignored.
We stayed on Memorial Day weekend ( 25th to 27th May 2014 so maybe not the cheapest rate compared to other weekends.
The pool and Jacuzzi were packed with children and the beach was very busy too which is probably to be expected on Memorial Day weekend. We loved the beach.
Try another hotel instead.
- Official Description (provided by the hotel):
- For decades, the La Jolla Shores Hotel has been the year-round beach retreat of choice for families and vacationers of all types. Nestled right on the ocean in the popular La Jolla Shores, CA community, the hotel’s friendly, warm and welcoming staff is a highlight of the experience. ... more less
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- TripAdvisor is proud to partner with TIG Global, Expedia, Hotels.com, Evoline ltd, Ebookers, Cancelon and getaroom.com so you can book your La Jolla Shores Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.