Overall, the actual property would deserve an excellen rating of 5/5. Unfortunately, there were a few service issues during my stay which are leading me to lower my overall rating. Detail below
What I liked: First, I really like what they have done with the place. I did stay at this property 5+ years ago and it started to show its age (although I had an awesome upgrade that time). Rooms are modern, well appointed and large enough that you can add a rolloway bed and still have plenty of room to move around. Everything felt new and was in working order. Liked the fact that I was given a room with a balcony. We ate dinner at the main restaurant on the day of arrival and although on the pricey side, food and service was excellent. We also had breakfast there everyday and were happy with the offering. Location is great as you are more or less in the middle of it all. 20-25 minutes away from DT San Diego/Zoo area and 20-25 minutes away from Carlsbad with the premium outlets and Legoland, and of course only minutes away from the Torrey Pines State park and La Jolla/Del Mar beach areas. As a diamond member, I had access to complimentary wifi which was quick enough and reliable throughout the stay. And as I booked early enough, the rate was so low, this was almost a steal!!!
What could be improved: Not sure what actually happened but the 2 rooms booked had not been assigned prior to arrival. I know that with the upgrade to the property room types offered actually changed from the time we book this stay to the time we checked-in so this may be part of the explanation. This property is also notoriously famous for not having rooms ready by the 3pm check-in time. Not sure if it is because this was during the holliday season but in our section, we saw housekeeping staff getting active around 12pm and they were still cleaning up rooms well past 3pm. Initially, I was told that no rooms would be available until I offered that I would be ok to have a king-sized room if they could put a rollaway bed in (something that I feel the front desk employee could have thought of but anyway...) I am not blaming the check-in employee who was actually very friendly and was trying his best to give me "a great room as a Diamond member" - just that this stuff should be sorted out before hand, not when I check-in. Speaking of housekeeping, we had a few issues throughout our stay as bathroom amenities and towels were not restocked properly (example: 2 bottle of conditioners rather than 1 shampoo and 1 conditioner). We had a couple of those throughout our lenghty stay. Parking is not cheap at this property so do consider one of the parking package. Also, for Diamond members, this property does not feature an executive lounge. This means that you will get breakfast voucher for the cold (continental) buffet. Staff does monitor what you take so if you want the full buffet, you have to fork out $6 - which is still good value but detracts from the overall experience.
Overall, I just loved this place and the surroundings. The upgrades to this property were nicely executed and there is a good mix of modern amenities in this relatively peaceful setting. Staff there are wonderful. As I said in my opening line, I want to give it 5 stars but... just a few détails that needs to be worked on
- Official Description (provided by the hotel):
- Sit back, relax, and enjoy one of the most spectacular views of the Pacific Ocean that Southern California has to offer. Nestled amongst the serene bluffs of La Jolla and overlooking the legendary Torrey Pines Golf Course, the Hilton La Jolla Torrey Pines offers guests an unparalleled experience of luxury and charm. Located in the stunning seaside city of La Jolla, only 12 miles from the San Diego International Airport and close to the neighboring cities of Pacific Beach and Del Mar, guests will experience a feeling of seclusion in our enchanting oasis while still staying connected to the best San Diego has to offer. Take advantage of all the elegance and comfort the Hilton La Jolla Torrey Pines has available within each one of our 394 oversized rooms. Unique to San Diego, all guestrooms include a private balcony or patio with exceptional panoramic views of the Torrey Pines Golf Course, gardens, and the breathtaking Pacific Ocean coastline. Indulge in some of our upgraded amenities such as 42” flat screen TVs, our new signature collection of Peter Thomas Roth® bath products, and high speed internet access. Guests can stimulate their palate at the acclaimed Torreyana Grille featuring a fusion of old world flavors with new world techniques from the Americas to the Pacific Rim, all while enjoying unforgettable sunsets. With true Hilton tradition in mind, incomparable customer service matches the stunning views. Whether your visit is business or pleasure, Hilton La Jolla Torrey Pines offers an intimate experience for each and every guest. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hilton Hotels Direct, Expedia, Hotels.com, Ebookers, Evoline ltd, Cancelon, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your Hilton La Jolla Torrey Pines reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton La Jolla Torrey Pines Hotel La Jolla
- Hilton Hotel La Jolla
- La Jolla Hilton