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Hilton La Jolla Torrey Pines
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Reviews (1,653)
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1,379 - 1,384 of 1,653 reviews
Reviewed 28 February 2014

Very solid 4+++ Hilton. They post their TA 4 star rating at the check in desk. Another good sign is that the management is answering TA ratings. There are a few issues that prevent a 5 star rating from me, but gosh, overall, it's a great place. I've stayed at every Hilton property in San Diego, Hilton TP is overall the best. The Bayfront is newer, but I'd take TP over Bayfront every day of the week.

The good parts:
Location-get real, look at the pictures. It's on a world class golf course, that overlooks a very scenic part of the Pacific coast.

Service-Outstanding. First rate all around. Was here for a business meeting and everything was flawless. Had an issue when I got back to the room that the bathroom door was locked. Guy was up in less than 5 minutes, opened the door. Guest Services called up and comped my parking for the inconvenience. That's service. Also, the doorman used his golf cart to take us a couple of hundred yards to the restaurant next door AND picked us up when we were done eating.

Food-Good for a business meeting. The breakfast buffet was free for my Honors membership, was also good.

Room-bed good, TV nice and big, internet over 2Mpbs, all good.

Room for improvement:
Internet-free for me, but $25 a day for everyone else is not competitive with the market. Wanted $25/day for attendees at the meeting, just crazy. Paid $12/day for meeting attendees in Manhattan last month, much more reasonable.

The room-generally good/great, see above. The bathroom in my room had been refurbished, but the desk furniture/TV stand/drawers are in serious need for replacement. Also, hard to believe, but I had zero outlets available. There were two well hidden in a dark corner of the desk, but they weren't operable. Pulled a dusty power strip out of the back of the TV and made due. You need at least two 110V outlets at the desk and at the bedside.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
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1  Thank rzrnaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira M, Public Relations Manager at Hilton La Jolla Torrey Pines, responded to this reviewResponded 3 March 2014

Thank you for taking the time to share your experience! We strive to provide each guest with a comfortable and memorable stay. We appreciate your feedback and look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

Stayed here for a Valentine's Day "staycation" and was pleased with all aspects of this hotel - location, amenities, accommodations, etc. Highly recommend for people traveling through La Jolla. My wife and I will be returning to visit next time we are in town.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira M, Public Relations Manager at Hilton La Jolla Torrey Pines, responded to this reviewResponded 25 February 2014

What a wonderful review! So happy you and your wife spent your Valentine's with us. We look forward to welcoming you back when you are in La Jolla next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

They charge for internet!!!! Flickering mercury light bulbs that did not get fixed even when the maintenance guy tried. Fhone did not work Bellman just stood around. Took 30 min to get out of the parking garage.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Carol D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira M, Public Relations Manager at Hilton La Jolla Torrey Pines, responded to this reviewResponded 27 February 2014

We apologize for the poor level of service and amenities you received while staying at our hotel. We understand your frustrations and we will be addressing the issues you had with our staff. We do offer packages that include internet. We hope the next time you are in the area you would consider staying with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

Very disappointed I thought this would be a great location but it's a rather jaded unattractive building that seems to have been setup to serve the conference market. I walked around the grounds which are well kept but there were no seats to enjoy the view of the golf course. The restaurant and bar area are cavernous and have no character.

My bedroom was dark and dull with a view of the golf course car park and if you stretched you could just about see the view.

Do not recommend

Stayed: February 2014, travelled on business
1  Thank NikonKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira M, Public Relations Manager at Hilton La Jolla Torrey Pines, responded to this reviewResponded 24 February 2014

Thank you for taking the time to provide your feedback. We do offer a large amount of meeting space and we also provide seating areas with fire pits on our restaurant patio with views of the golf course and the Pacific Ocean. All of our rooms feature patios or balconies facing the golf course. Please let us know next time if you would like a brighter room and we will do our best to accommodate your request.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

Booked a tee time at Torrey Pines South with a hotel room reservation (only way to get a tee time reservation if the course is full). Rooms are nice, though layout of the hotel is strange and easy to get lost in. Walk to golf club from the hotel or get valet to drop you.

  • Stayed: February 2014, travelled with family
    • Value
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    • Service
Thank Pavan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira M, Public Relations Manager at Hilton La Jolla Torrey Pines, responded to this reviewResponded 24 February 2014

Great to hear you took advantage of the exclusive tee times we have set aside for our guests! We look forward to welcoming you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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