If THIS Hilton had been my first exposure to the chain, I never, ever would have booked another stay by choice. This hotel was so disappointing - overall. I will try to cover all the things that I considered unacceptable about my stay. 1) The wifi was not free - even using the ethernet, I was still expected to pay a ridiculous $16/night. The cost of this hotel is high enough, wifi should be included - heck, even the cheapest hotels manage to offer free wifi!! 2) cleanliness - there was just a constant grunge associated with all furniture (lobby, conference rooms, hotel room, etc). The furniture in the lobby where I tried to sit for the World Cup was so grungy it looked as if it was many years old & had never been cleaned, nor replaced. 3) bed & pillows extremely uncomfortable. I had the worst neck pain every morning after waking. Not to mention the difficulty sleeping. 4) Alarm that went off in the middle of the night was NOT helpful to a good night's sleep. It went off for a good 10+ minutes 5) conference was not supplied w/ continuous access to coffee - a bunch of physician's would have greatly appreciated that courtesy!! 6) Catering service cleared the lunches away so fast I didn't have the time to make a phone call & come back to grab a box - not sure if they had all been taken, but it was odd that the serving tables & stuff was all cleared up too. Now mind you, I checked my phone, it was only a 10minute phone call. 7) Valet boy didn't move a golf cart out of the way so our shuttle/charter bus could pull up to the front doors & let us out. He stood there & stared at our buses, doing nothing at all. When we got off & I addressed him about not moving it so we could get the buses to the front door, he just smirked & said, "you seemed to get off the bus just fine".
I do have to say, most of the other staff (except the valet guy) were all extremely polite & helpful when I needed something. Unfortunately, the rest of the stay was so disappointing, I will avoid Hilton hotels for the near future.
- Official Description (provided by the hotel):
- Sit back, relax, and enjoy one of the most spectacular views of the Pacific Ocean that Southern California has to offer. Nestled amongst the serene bluffs of La Jolla and overlooking the legendary Torrey Pines Golf Course, the Hilton La Jolla Torrey Pines offers guests an unparalleled experience of luxury and charm. Located in the stunning seaside city of La Jolla, only 12 miles from the San Diego International Airport and close to the neighboring cities of Pacific Beach and Del Mar, guests will experience a feeling of seclusion in our enchanting oasis while still staying connected to the best San Diego has to offer. Take advantage of all the elegance and comfort the Hilton La Jolla Torrey Pines has available within each one of our 394 oversized rooms. Unique to San Diego, all guestrooms include a private balcony or patio with exceptional panoramic views of the Torrey Pines Golf Course, gardens, and the breathtaking Pacific Ocean coastline. Indulge in some of our upgraded amenities such as 42” flat screen TVs, our new signature collection of Peter Thomas Roth® bath products, and high speed internet access. Guests can stimulate their palate at the acclaimed Torreyana Grille featuring a fusion of old world flavors with new world techniques from the Americas to the Pacific Rim, all while enjoying unforgettable sunsets. With true Hilton tradition in mind, incomparable customer service matches the stunning views. Whether your visit is business or pleasure, Hilton La Jolla Torrey Pines offers an intimate experience for each and every guest. ... more less
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- Also Known As:
- Hilton La Jolla Torrey Pines Hotel La Jolla
- Hilton Hotel La Jolla
- La Jolla Hilton