I travel to La Jolla about once a month and typically stay at L'Auberge Del Mar. With the races opening this week, a friend suggested we try La Estancia instead. I was immediately impressed by the property and the courteous staff. I was here for business and my daughters were traveling with me.
The hotel was completely full during our stay and was not staffed to properly manage the chaos. Food service was incredibly slow (waited two hours for a bag of trail mix and some chips) and an obnoxiously loud party was conducted in the hallways and balconies surrounding my room on the night prior to our 4:00 am departure. I had to call security three times before someone from the hotel staff finally got it under control. The front desk receptionist said, "well you chose a bad week - this is ComicCon". Unacceptable excuse from my point of view, especially as the party was connected to an onsite wedding. This is not the kind of property where you expect to have a confrontation with an obnoxious drunk guest in a hallway.
During my stay, I had numerous interactions with hotel staff who were incredibly sincere and polite but overwhelmed and unable to help (bartender, front desk).
I left two messages for the GM, Terry Buchholz, and was assured he would contact me. He did not.
As I mentioned the property was lovely. In addition, the restaurants provided fantastic food.
I would definitely NOT recommend you stay at this property when it is anywhere near full, but I could imagine it being a very nice getaway at some other time.
- Official Description (provided by the hotel):
- A California-coastal rancho setting on 10 acres conveniently located between the two quaint seaside villages of La Jolla and Del Mar and adjacent to world-class Torrey Pines Golf Course, Estancia La Jolla Hotel & Spa offers a range of upscale accommodations from charming rancho style deluxe rooms to expansive suites with world-class facilities and exceptional service. ... more less
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- Also Known As:
- Estancia La Jolla Hotel And Spa
- Estancia La Jolla Hotel La Jolla