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Reviewed 25 February 2016

We arrived an hour or so after the 4pm checkin. Our room had not been cleaned yet. Attendant told us it would be another hour or so and to go walk around and then comped our parking for the weekend. We went had had dinner and walked around then came back. at 8pm we returned and the room still had not been cleaned. Attendant apologetic and comped the night for the room. She advised it would only be about 20 more minutes. After waiting almost 45 minutes we were finally checked in. We had tried to find another hotel but none in the area available for us that short notice. Attendant had expressed apology and told us they did not have any other rooms available to put us in for the night. She stated the room was "horribly trashed" from the previous people, which made us feel even more unsettled about staying.
Upon getting into the room at 9pm, the room had a overwhelming cleaning odor, enough we had to open window and door for awhile to air it out. Previous people's towels were left on the back on one of the bathroom doors. Both bathrooms had hair from previous people, and toilet had urine on the base.
The rooms are not very well insulated. There were what sounded like a lot of young people staying in the room above us. all the way until 4 am we could hear laughing and talking up and down the stairways, and in their room we could hear them walking back and forth loudly above us.
In the morning we spoke with management about our experiences.
We were disappointed with their lack of professionalism with how they handled things. For the money very disappointed in the lack of cleanliness, and lack of staff professionalism. We canceled the remainder of our reservation for the following night which were reimbursed.
The hotel is in serious need of updating and renovation, staff upgrades and training.
The most positive part.... the room sizes are wonderful, the view and accessibility to the coast is wonderful, which made the experience that much more disappointing because we were right where we wanted to be.

Room tip: Honestly, I won't ever stay here again, and will not recommend to anyone.
Date of stay: February 2016
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
1  Thank TallinAZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMLaJollaCoveSuites, General Manager at La Jolla Cove Hotel, responded to this reviewResponded 26 February 2016

Dear TallinAZ, please accept our apology for your very disappointing experience with your visit. We have spoken to another member of your party, and we would welcome the opportunity to apologize personally to you also for this poor representation of our service. We hope you will contact us at your convenience to express our sincerest apologies, thank you.

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Reviewed 24 February 2016

My family & I have been staying at this hotel many years, it never disappoints. The apartment-like space is wonderful, yes, it's dated - nothing fancy - but very clean & so comfortable. I always request a one or 2 bedroom suite w/ ocean view & balcony. Staff is friendly & very helpful, manager David sent a bottle of wine to celebrate my birthday, thoughtful gesture.. A few friends came to join my daughter & I - it was nice to be able to cook dinner in our own kitchen, Complimentary Breakfast on the rooftop is also great,No valet service, easy self parking. Walking along the cove, picnic in the park, whale watching, beautiful sunsets, sea lions - walking distance to the upscale shops & restaurants of La Jolla. Great getaway holiday.

Room tip: Corner Rooms have the best views
Date of stay: February 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank TravellingTiaras
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMLaJollaCoveSuites, General Manager at La Jolla Cove Hotel, responded to this reviewResponded 26 February 2016

Dear Travelling Tiaras, thank for loyal patronage and choosing to visit with us for your birthday! Our deluxe oceanfront hotels featuring full kitchens is one of our most popular accommodation choices for our families. It is a great convenience for them to be able to entertain without ever having to leave the property, although we do have wonderful restaurants within walking distance here in the LaJolla village. We look forward to seeing you again and hope you will also spend you next birthday here by the ocean with us !

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Reviewed 22 February 2016

From arriving till departing, every employee we interacted with was so friendly. Rooms are awesome. There is so much to do in the area as well. The location of the hotel is Perfect! Ocean across the street, shopping behind!!!

Date of stay: February 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Trudy H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMLaJollaCoveSuites, General Manager at La Jolla Cove Hotel, responded to this reviewResponded 26 February 2016

Trudy H., thank you, we hope you will return to see us again soon !

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Reviewed 21 February 2016 via mobile

4:00 check in time. Show up at 5:30. Room not ready yet. Things happen so let it slide. Go to dinner come back at 8:00 pm. Room still not ready. Then get me another room would be the simple answer since we have been traveling all day and tired and badly need of a shower and to get some sleep. Why does customer service have to be so hard.

Date of stay: February 2016
Trip type: Travelled with friends
3  Thank 634scottj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 February 2016

The employees understand and practice excellent customer service. They really provided us with a feeling we made the right choice. The location is convenient and ideal if the La Jolla Cove area and village is your goal. Although, the hotel does not have a restaurant, good food are steps away. And, they do provide a daily breakfast with the best view in town. My mother just missed a whale breaching, another women told her, as she sat down with her morning granola and strawberries. And last, both of my parents did comment on the very comfortable bed.

Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank kevin955
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMLaJollaCoveSuites, General Manager at La Jolla Cove Hotel, responded to this reviewResponded 22 February 2016

Kevin 955, we enjoyed having your family visit with us, thank you for your kind comments about our team, we appreciate having the opportunity to share our special property and beautiful area with people from around the world, so it makes our day when they enjoy their stay. Please come back soon!

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