Upon reserving a room we had requested to have a two queen room with a roll out cot as we had five people in the room. This was added by the attendant at the time of the reservation. Upon check in we were informed that the cot was in the room, but in point of fact it was not. We were then told by the front staff that they were unable to locate one. We checked a short time later and were told that they had tried for blow up mattresses and cots at nearby hotels and were unable to find one. It seemed to us that they did not really care about accommodating us. Finally we told them that we absolutely needed something as we could not have three people in the same bed ( males and females). We were also told that we should not have been booked into that room since it was smaller and for fire codes it should not have a cot in it...!
Finally a person came to the room and said that they found a mattress in the far corner of the basement that we could use. They set it up, my children looked for rats could not find any so she used it.
For the problem the comped the parking which was nice.
Beds were saggy and bathroom had a weird sliding door set up.
I do not usually write any reviews but for the price you pay for this hotel the service was not there.
- Official Description (provided by the hotel):
- The Empress Hotel, a Greystone Hotel, is a traditionally elegant European-style boutique hotel, known for its warm hospitality, superior accommodations and attentive service. Located right in the heart of La Jolla Village. Within walking distance to shops, restaurants, beach, and wedding sites. All guestrooms include complimentary deluxe continental breakfast and wireless internet. ... more less
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- Also Known As:
- Empress Hotel La Jolla
- Empress La Jolla