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“Very Enjoyable stay”
Review of Empress Hotel

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Empress Hotel
Ranked #3 of 24 Hotels in La Jolla
Certificate of Excellence
GreenLeadersSilver level
ny/nj
Level Contributor
192 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Very Enjoyable stay”
Reviewed 28 May 2013

My first impression was when I called on Saturday to see if they had rooms available, was really great to get rooms at last minute on a holiday weekend!
Cisco was at front desk very pleasant and knowledgeable about the area! All staff members were very nice and friendly. The hotel lobby is very nice, the Italian restaurant Manhattan was beautiful old school Italian, we did not eat there but did enjoy drinks there, ample poor on the wine which was nice, friendly bartender,
Our room was spacious, bed comfy. The breakfast was very good. The location was great within walking distance of the downtown shops, eateries bars & ocean. All in all would return to this lovely hotel. The staff take pride in their work, very friendly great customer service is in short supply these days but not at the Empress!

  • Stayed May 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank loislaneNy/nj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 5 June 2013
Dear Guest,

Thank you for your nice comments from your recent stay at the Empress Hotel La Jolla. We will share your comments with our hotel and restaurant staff. We are dedicated to providing the highest service possible to our guests and really appreciate your feedback. We hope to see you again soon!

Kind Regards,

John Haerr
General Manager
Empress Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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834 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (183)
Date | Rating
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English first
Dallas, Texas
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 May 2013

The hotel is quaint, near downtown and walking distance to the beach, Manhattan Restaurant is in the hotel and has great food & service. The entire staff was fabulous with great customer service. I called and asked for an early check-in for the room; no problem. The room was clean and fresh. Parking was easy with the valet, no hassles . There is a free continental breakfast. I will definitely choose the Empress Hotel and have highly recommended it to friends and family.

  • Stayed May 2013, travelled as a couple
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Helpful?
1 Thank jaholloway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 28 May 2013
Dear Jaholloway ,

Thank you for your comments on your recent stay at the Empress Hotel La Jolla. We carefully review all customer feedback with our hotel staff in order to provide the highest customer service possible and we appreciate your kind words. We are happy you took advantage of our close proximity to downtown, walking distance to the beach, our onsite restaurant, Manhattan Restaurant and our complimentary continental breakfast. We look forward to seeing you again soon!

Best Regards,

John S Haerr
General Manager
Empress Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 May 2013

This is another older property with a eclectic feel. It used to be apartments for older retired folks and you'll see that in the wider doors and other accessability features. I stayed here perhaps 5 times and always had a good evening. The bar downstairs has a Rat Pack feel to it. Obviously a lot of regulars and the bar tender can be a bit short. I prefer to walk down to the ocean where there are many choices for food and drink.

Room Tip: I can't say that any one was better than the other
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 28 May 2013
Dear Bill H,

Thank you for your comments. We love getting feedback, especially from returning guest! We are pleased to hear you were able to take advantage of our convenient location, close to the downtown area and walking distance to the beach. Again, we value your feedback and look forward to seeing you again soon!

Kind Regards,

John S Haerr
General Manager
Empress Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
central cal
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 19 May 2013 via mobile

Just got back from a three night stay at the Empress Hotel. First thing I want to say is the staff was great. Everyone was very helpful and friendly. I called and asked for an early check-in for two rooms; no problem. The room was clean and fresh. Parking was easy with the valet, no hassles at all. The only down side of the property was the slow elevator. Took the stairs from the fourth floor a couple of times.
We knew going in that there is some noise issues out front due to a restaurant/bar on the property. Well the bar patrons didn't disappoint, noise every night till last call. It's a good thing that type of thing doesn't bother me. Heck, I was in the bar late one of the nights.
If you're old and stuffy this may not be your cup of tea. If your up for a good time and don't mind other people having fun, this is a great base to enjoy La Jolla from.

Stayed May 2013, travelled as a couple
Helpful?
Thank brokecheerdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 12 August 2013
Dear Guest ,
Thank you for your comments from your recent stay at the Empress Hotel La Jolla. Our staff considers guest service in the highest regard and appreciates your positive feedback. We will begin our elevator modernization in a few weeks which will correct the slow elevator issues. We look forward to seeing you again at the Empress Hotel La Jolla.

Sincerely,
John S Haerr
General Manager
Empress Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sterling, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 May 2013

My husband and I visited La Jolla recently (I was on a business trip, he was on vacation) and stayed at the Empress Hotel for 3 nights.
Coming from the East Coast, our flight was arriving too early for check-in but we decided to go to the hotel anyway to see if they would hold our bags. In addition to being greeted by smiling staff who were happy to direct us to a nearby restaurant, we were told that a room had already been prepared for us! As it turns out, Maureen Croxford, Director of Sales, reviewed the flight information I provided to her prior to our trip and took it upon herself to request a room be ready on our behalf- about 4 hours early. This attention to detail really set the tone for our weekend stay - which did not disappoint.
In addition to the comfortable beds and stocked bathroom, the hotel provides a generous breakfast which we were able to take advantage of daily. The hotel is within walking distance of great shops, wonderful restaurants (Manhattan Restaurant is in the hotel and has great food & service), and the beach!
I am looking forward to traveling to this location again for a personal getaway. I will definitely choose the Empress Hotel and have highly recommended it to friends and family.

  • Stayed April 2013, travelled on business
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Helpful?
2 Thank loriorioir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 10 May 2013
Dear Valued Guest,

Thank you for a great review. Whether traveling for business or pleasure, we strive to provide our guests with exceptional service during their stay with us. I will be sure to pass along your kind comments to Maureen. It’s great to hear that you enjoyed our comfortable beds and our hotel amenities, such as our toiletries and the complimentary continental breakfast each morning. We are also pleased that you were able to take advantage our on-site restaurant, and convenient downtown La Jolla location which is close to all of the great restaurants , shops and of course the beach! We look forward to your next visit with us.

Kind Regards,

John Haerr
General Manager
Empress Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roswell, Georgia
2 reviews
Reviewed 7 May 2013

My wife and I originally planned to stay at the La Valencia hotel but it was sold out the week of our visit to La Jolla. Other hotels in the vicinity were sold out as well. To be honest, I was a bit unsure about the Empress because it was off the tourist "hot spots". However, my wife and I were pleasantly surprised with the hotel. It does not have an ocean view but who goes to La Jolla to spend time looking at the ocean from a hotel balcony. Save lots of money by staying at a hotel like the Empress and you will see enough of the ocean within a short and pleasant walk (a few blocks) to the heart of downtown La Jolla and other attractions like the Children's Pool on La Jolla Cove. By the time you get back to the hotel, you want nothing to do with the ocean :-). Parking is tough but valet parking is available. Unless you use your car frequently, valet is the way to go. We stayed on the 4th floor next to the elevator. We did not find it noisy as others mentioned in their reviews. Perhaps we slept through it. Decor was a bit dated but the hotel room we stayed is large, very clean and the bed very comfortable. We had the windows opened at night and enjoyed the fresh air. There wasn't any street noise to speak off. There is a free continental breakfast. The breakfast area is small but there's plenty of spaces outdoor. However, it can be chilly outside. Overall, we were very satisfied with our stay and would highly recommend the hotel.

  • Stayed February 2013, travelled as a couple
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Helpful?
Thank stevenk10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 9 May 2013
Dear Valued Guest,

Thank you for your review! We are pleased that you enjoyed our convenient location, walking distance from the gorgeous coastline and the downtown area of La Jolla, and our guestroom accommodations. It’s great to hear that you were able to take advantage of the our valet parking and the complimentary continental breakfast. I would like to mention that we do have peek-a-boo views of the ocean from some of the rooms on the higher floors and that will also be making décor upgrades in the next few months. We hope that you will stay with us again when your travels bring you back to the “Jewel City”.

Kind Regards,

John Haerr
General Manager
Empress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
1 review
Reviewed 2 May 2013

Just stayed at Empress Hotel of La Jolla for 5 nights and would recommend. Had a nice room, comfortable bed, continental breakfasts, helpful/friendly staff. We know the area of La Jolla and think the location of the hotel is wonderful. The overall experience was quite satisfying.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Empress Hotel

Property: Empress Hotel
Address: 7766 Fay Ave, La Jolla, San Diego, CA 92037-4309 (Formerly Empress Hotel of La Jolla)
Phone Number:
Region: United States > California > San Diego > La Jolla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#2 Spa Hotel in La Jolla
#2 Business Hotel in La Jolla
#2 Best Value Hotel in La Jolla
#3 Green Hotel in La Jolla
#4 Romantic Hotel in La Jolla
#5 Family Hotel in La Jolla
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Empress Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
The Empress Hotel is a traditionally elegant European-style boutique hotel, known for its warm hospitality, superior accommodations and attentive service. Located right in the heart of La Jolla Village. Within walking distance to shops, restaurants, beach, and wedding sites. All guestrooms include complimentary deluxe continental breakfast and wireless internet. ... more   less 
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Also Known As:
Empress Hotel La Jolla
Empress La Jolla

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