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“Noisy, Noisier, Noisiest!”
2 of 5 bubbles Review of Empress Hotel

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Empress Hotel
Ranked #3 of 24 Hotels in La Jolla
Certificate of Excellence
GreenLeadersSilver level
Maryland,
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Noisy, Noisier, Noisiest!”
2 of 5 bubbles Reviewed 30 July 2013

On paper, this is a very nice hotel in a very nice location. And, after reading several reviews on Tripadvisor we booked this hotel. I had specifically asked for two queen beds in our room. We checked in and went to our room, only to find that it had one king-sized bed. We went down to the front desk and were very nicely told we could have a roll away sent up. No thanks. We were given a different room that did have two queen-sized beds. It also had chips in the furniture and torn wallpaper. But the room looked clean, so we settled in. After dinner, we came back to our room, intending to get to sleep early. It had been an exhausting trip and we needed a good night's sleep. We turned off the lights and the tv, and then we heard it - the bar band. We tried to sleep but we could hear every word the singer sang. It was like our beds were in the bar. I called the front desk and explained we were trying to sleep and all we could hear as the band. She said she would "let them know." A half hour later, they were still playing and we were still awake. I called again. The same girl said she told the band, but there was a wedding party. The next call, the girl said she would tell the manager and that the bar was separately owned. She added that they usually put wedding guests in our room because they would be in the bar listening to the band. At some point, the manager called us and said he would change our rooms the next day. Finally, we all gave up and put on head phones and earplugs and fell asleep, even more exhausted. The next morning, we were shook awake by doors slamming next door in the breakfast room, as well as people dumping garbage in the dumpsters outside. When we opened our curtains, we realized the people eating breakfast could look right into our room.
We had breakfast later on, and it was an above average continental breakfast.
On our way out, we stopped at the front desk to ask about our room switch.
We were told that our luggage would be put in our new room by the time we got back.As we were standing at the desk, another guest asked if we had been woken up by the spin class across the street. I guess it wasn't just us.
Our second night was much better. The room looked as worn out as the first; there was even a pile of saw dust by the bathroom door. At least this time, we did not hear the band.
I would rate this hotel as 'terrible,' but the staff was nice and seemed to want to help and the manger gave us a discount on our room.
Be careful what room you take.

Room Tip: Bring ear plugs!
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MomsABeachBum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 7 August 2013
"Dear Valued Guest - we sincerely apologize for the noise and various other issues you experienced as our guest. We can understand the frustration you had and appreciate your comments so we can avoid this happening again. We are having a major renovation within the coming months which will include new room contents and upgrades to public areas. Our staff strive to provide the highest level of customer service possible. Please try us again.

Thank you,

John S Haerr
General Manager
Empress Hotel La Jolla"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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808 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (181)
Date | Rating
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English first
Montgomery Village, Maryland
Level Contributor
115 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 28 July 2013

After a two-year hiatus we returned to the Empress, hoping not much had changed. We were in luck, because the same great level of service, cleanliness and ambiance was still in evidence! our room was a King and it was roomy and well-appointed. Had a mini-fridge, robes and very comfortable bed.

The staff is unfailingly helpful, friendly and courteous. The entire facility is kept very clean, from the rooms to the lobby. The complimentary breakfast is not huge, but certainly covers almost anything anybody might want. The location in La Jolla is really a great feature of the Empress; Prospect Avenue and all the shops and restaurants are just a couple of blocks away, and the beach is just a short walk.

The hotel changed hands a few months ago, but the same dedication to excellence seems to be in place. One of the front desk persons mentioned that the hotel would be undergoing some renovations in the fall, but the hotel would remain open. If it happens, it will only enhance what is already an excellent, hidden gem.

P. S. Another great thing about the hotel is the Manhattan restaurant right off the lobby. It's separately owned from the hotel, and the food is excellent.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jwhallgren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 29 July 2013
Dear jwhallgren,
Thank you for taking a time to write a review about your recent stay at the Empress Hotel. We really appreciate your acknowledgement of our courteous staff, clean rooms and great La Jolla location. We look forward to seeing you again soon.
As you mentioned, the hotel was recently purchased by Greystone Hotels and will undergo renovation this fall to the guest rooms, public areas, and elevators. We are very excited about the up coming renovation and will remain open with no interruption to guest services.

Thank you,
John S Haerr
General Manager
Empress Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ca
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 27 July 2013

Our stay at the Empress started ok. Decent room, decent price. Great La Jolla location.
We added another night and received an email - the day of -(no phone call) that the hotel was oversold and we were diverted to a much lesser Best Western. Incredible.
Cannot recommend this hotel. Irresponsible management let alone no service recovery efforts made.
Signed,
Feeling Special

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fred067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 29 July 2013
Dear Guest,
We sincerely apologize that we had to arrange accommodations for you at another hotel. A guest that was scheduled to check out stayed over without contacting the front desk, and caused the over sold condition to occur. We understand your frustration and although we were able to provide a complimentary room for you at the nearest possible location prior to your arrival, we are truly sorry and do hope that when your travels bring you back to La Jolla that you give us another try.

Sincerely,
John S Haerr
General Manager
Empress Hotel La Jolla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fullerton, California, United States
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 9 July 2013

We stayed in two different rooms during out stay. The first two nights we stayed in a regular room and we splurged for a suite the last night. I booked through a third party (AAA) and was a little disappointed in the view in the regular room. You could barely see the water. The view was mostly of the building next door. Once I got over that, the room was very nice. The suite however, was FANTASTIC. Jacuzzi tub and a great view. If we had stayed in that room first, we would have never left. The hotel is close enough to all the restaurants, etc. We stayed there for July 4th and were able to see 2 fireworks shows just by walking out of the hotel. The only down sides for us were the price (it was a bit more than I wanted to spend, but it IS La Jolla), and the elevators took forever. We took the stairs a lot. On the plus side, the staff is amazing, especially the front desk and bell staff. We talked to them frequently and they were always pleasant and accommodating. Overall, highly recomment this hotel!

Room Tip: The 5th floor suite is superb. Views of the ocean, spacious, farthest from the elevators.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Melissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 12 July 2013
Dear Melissa B,
Thank you for your comments from your recent stay at the Empress Hotel La Jolla. I appreciate your acknowledgement of our attentive staff, spacious Jacuzzi suites and central La Jolla location. Most of our upper floor rooms have a view of the ocean and we do our best to provide these rooms based on their availability. You will be happy to know that the hotel is being renovated and the elevators are under going a modernization program that includes more speedy control systems. We appreciate your feedback and look forward to seeing you again soon!

Sincerely,
John S Haerr
General Manager
Empress Hotel La Jolla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Clarita, California
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 7 July 2013

The Empress Hotel was just what we needed. After a bad experience at another hotel, the Empress found us (a family of 5) a room for a totally amazing rate, on the same day - which just happened to be July 3rd! They accommodated us for the whole weekend. The lobby was beautiful, old wood and brass, very tasteful. The room and bathroom were decent in size and super clean. The beds were very comfortable. We even loved the location (which we dubbed "fitness row" due to all the yoga, pilates, exercise places), close to a Vons, Starbucks, BevMo, pizza that delivered!, and The Cottage! This hotel made our vacation turn out wonderful when it did not start out that way. Thank you Empress Hotel!! We will be back :)

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 12 July 2013
Dear Janice8297,
Thank you for your comments! We are pleased to hear you enjoyed our comfortable and clean accommodations, central downtown La Jolla location, and had a great 4th of July weekend. The Empress Hotel La Jolla staff is dedicated to provide the highest level of guest service possible and we look forward to seeing you again soon!

Sincerely,
John S Haerr
General Manager Empress
Hotel La Jolla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 20 June 2013 via mobile

We arrived Thursday the 13 of June thru mon 17th for a wedding in la Jolla The location was smack in the middle of everything ! Restaurants ,bars ,shopping and beaches what more could you ask for . Lets start with the hotel is well maintained in and out with beds turned down right before bed and chocolates on all four pillows as we traveled with our son 5 and daughter 9 we stayed in room 210 on second floor . Room had two queen beds a table w three chairs and flat screen tv. Bathroom was completely updated porcelain tile with granite counters .it was more then adequate for our family. We were located two rooms down from continental breakfast room which was a huge plus. The breakfast had lots of choices with waffles , hard boiled eggs, yogurt , cereals , fruits pastries delicious I might add. Drinks coffee, tea ,milk or oj. You could not go wrong indoor or out door dining . We got to see all the rooms because of everyone that came for the wedding.There was a room just like our with a queen and sofa bed for twenty$$ or so less a night . My sister in-law had the suite very nice it's two adjoining rooms in one queen bed with a jacuzzi tub and separate bathroom and closets the other was sofa bed a armchair flat screen tv four chair table a piano and small kitchenette w microwave very nice . My mother in law was in room 100 which was good for her as it had a handicap bathroom and a street view on the first floor . All rooms very clean the restaurant /bars was very nice although we did not have a chance to eat there . Also used the lower level conference room for the day after the wedding to get the family's together for a small breakfast the room was plain but very nice and clean . Loved that every morning There was complimentary cookies or fruit at front desk . Oh almost forgot parking is valet parking as is most places in and around la Jolla hotels a 8.00$ a day fee unlimited use a huge plus tipped the first two times in the first day then never really had change in my pocket there after and never received stink eye from valet / bell men for not tipping just ended tipping out the last day really good every employee really good especially in the breakfast room so sorry I didn't remember his name but he was there every morning .All and all great hotel would and will stay again.Reason I gave a four was due to there was good wrappers behind the head board of the bed that looked that was never cleaned may be housekepping overlooked maybe not will never know.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scrol1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 21 June 2013
Dear Scrol1,

We really appreciate your comments from your recent stay at the Empress Hotel La Jolla and hope you had a wonderful time at the wedding. Guest satisfaction is our highest priority and we strive to offer the highest level of service possible for our hotel patrons. We are so happy to hear that your family enjoyed the variety of room types we offer as well as the updated bathrooms, complimentary breakfast, downtown La Jolla location, and valet parking. We will share your comments with our staff and housekeeping as we make every effort provide excellent customer service. Please come again soon!

Sincerely,

John S Haerr
General Manager
Empress Hotel La Jolla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Cod, MA
Level Contributor
208 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 17 June 2013

We stayed here several years ago, and were glad to be back. The staff seems much more attentive, and otherwise nothing has changed. The hotel is very well maintained and well situated. We had a large, comfortable room with very good amenities. Although we were right across from the elevator, we never heard a thing, and there were two weddings at the hotel that weekend! The breakfast room is small, but in good weather there is outdoor seating which is pleasant. Breakfast itself was fairly typical, but with a make your own waffle station that was very popular. A good value, and a thoroughly enjoyable four night stay.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JGSK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 20 June 2013
Dear DonTAZ,

Thank you for your positive comments and nice feedback regarding your stay at the Empress Hotel La Jolla. We are happy you enjoyed our convenient location, surrounded by restaurants, deli's, gyms, and shopping, as well as our friendly staff. Please come again soon, we appreciate your business!

Kind Regards,

John S. Haerr
General Manager
Empress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Empress Hotel

Property: Empress Hotel
Address: 7766 Fay Avenue, La Jolla, San Diego, CA 92037 (Formerly Empress Hotel of La Jolla)
Phone Number:
Region: United States > California > San Diego > La Jolla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#2 Spa Hotel in La Jolla
#2 Business Hotel in La Jolla
#3 Green Hotel in La Jolla
#4 Romantic Hotel in La Jolla
#5 Family Hotel in La Jolla
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Empress Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
The Empress Hotel is a traditionally elegant European-style boutique hotel, known for its warm hospitality, superior accommodations and attentive service. Located right in the heart of La Jolla Village. Within walking distance to shops, restaurants, beach, and wedding sites. All guestrooms include complimentary deluxe continental breakfast and wireless internet. ... more   less 
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Also Known As:
Empress Hotel La Jolla
Empress La Jolla

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