On paper, this is a very nice hotel in a very nice location. And, after reading several reviews on Tripadvisor we booked this hotel. I had specifically asked for two queen beds in our room. We checked in and went to our room, only to find that it had one king-sized bed. We went down to the front desk and were very nicely told we could have a roll away sent up. No thanks. We were given a different room that did have two queen-sized beds. It also had chips in the furniture and torn wallpaper. But the room looked clean, so we settled in. After dinner, we came back to our room, intending to get to sleep early. It had been an exhausting trip and we needed a good night's sleep. We turned off the lights and the tv, and then we heard it - the bar band. We tried to sleep but we could hear every word the singer sang. It was like our beds were in the bar. I called the front desk and explained we were trying to sleep and all we could hear as the band. She said she would "let them know." A half hour later, they were still playing and we were still awake. I called again. The same girl said she told the band, but there was a wedding party. The next call, the girl said she would tell the manager and that the bar was separately owned. She added that they usually put wedding guests in our room because they would be in the bar listening to the band. At some point, the manager called us and said he would change our rooms the next day. Finally, we all gave up and put on head phones and earplugs and fell asleep, even more exhausted. The next morning, we were shook awake by doors slamming next door in the breakfast room, as well as people dumping garbage in the dumpsters outside. When we opened our curtains, we realized the people eating breakfast could look right into our room.
We had breakfast later on, and it was an above average continental breakfast.
On our way out, we stopped at the front desk to ask about our room switch.
We were told that our luggage would be put in our new room by the time we got back.As we were standing at the desk, another guest asked if we had been woken up by the spin class across the street. I guess it wasn't just us.
Our second night was much better. The room looked as worn out as the first; there was even a pile of saw dust by the bathroom door. At least this time, we did not hear the band.
I would rate this hotel as 'terrible,' but the staff was nice and seemed to want to help and the manger gave us a discount on our room.
Be careful what room you take.
- Official Description (provided by the hotel):
- The Empress Hotel is a traditionally elegant European-style boutique hotel, known for its warm hospitality, superior accommodations and attentive service. Located right in the heart of La Jolla Village. Within walking distance to shops, restaurants, beach, and wedding sites. All guestrooms include complimentary deluxe continental breakfast and wireless internet. ... more less
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- Also Known As:
- Empress Hotel La Jolla
- Empress La Jolla