On checkout this morning we were asked if there was anything empress staff could have done to make out stay better. We said "no everything was great" and we meant it. Great place. Perfect staff. Low key, unobtrusive service that fit the relaxed but classy environs of La Jolla. The room (we were in 517) was quiet, roomy, clean and quaint. Breakfast was decent - quality continental - and in a nice setting. To highlight how nice our stay was the only thing we can poke at is the slow lift and that was only a problem because one lift was in maintenance for our first two nights stay.
Now for the kicker. We left our passports and purse in the room safe and took off for the airport. About 5 mins out I realised and called the hotel. Amanda took the call and (while we were on the line) had arranged for the essentials to be retrieved and someone from the hotel to drive it out to us. Bless the staff for rescuing us from our forgetfulness. We couldn't be more grateful or impressed. And the wonderful woman who urgently drove out to airport flatly refused our offer to pay for the inconvenience that we caused her - and great inconvenience that would have been caused by a missed flight and all of that. Just wonderful.
- Official Description (provided by the hotel):
- Experience California comfort at our charming boutique hotel in the scenic village of La Jolla, California. Situated just steps from the San Diego Area's famous sandy beaches and downtown La Jolla, while also being only minutes from popular attractions like SeaWorld and Torrey Pines golf course, our hotel is the perfect location to embark on an unforgettable vacation or business trip. ... more less
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- Also Known As:
- Empress Hotel La Jolla
- Empress La Jolla