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“Great Value!” 5 of 5 bubbles
Review of Empress Hotel

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Empress Hotel
Ranked #3 of 24 Hotels in La Jolla
Certificate of Excellence
GreenLeadersSilver level
Hillsborough, New Jersey
Level Contributor
143 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great Value!”
5 of 5 bubbles Reviewed 22 May 2014 via mobile

We booked through hotel tonight and got it for like 1/2 on a Saturday night. The staff was very very nice and accommodating. Rooms really clean and all around very happy with our stay. I would stay again in a heartbeat

Stayed May 2014, travelled with friends
Helpful?
Thank Senk C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 27 May 2014
Dear Senk C.,
Thank you for an excellent 5-star review! We are so pleased to read that you enjoyed your last-minute stay at the Empress Hotel in La Jolla including our clean rooms and our accommodating staff. Thank you for mentioning our great value and we look forward to welcoming you back on your next visit to La Jolla.

Sincerely,
John S Haerr
General Manager
Empress Hotel La Jolla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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797 reviews from our community

Traveller rating
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    52
    13
    14
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (179)
Date | Rating
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  • Italian first
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English first
Thornton, Colorado
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 May 2014

We booked the Empress Hotel by using one of the discount search engines. I can't really say we chose this hotel but it was a sweet surprise.

The rooms are a bit small but very clean and had enough room for the 2 of us. The bathroom is very large and nice but is a shower only. The bed frames seemed a bit old and would squeak just sitting on them and shifting your weight. They may be used to go with over all décor.

The staff was amazing always on the ball and very attentive to any need we had from the Valet, Room Service through Check Out. At times it seemed a little understaffed but the stress of multi-tasking never showed in their dedication to service.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kiggle303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 27 May 2014
Dear Valued Guest,
Thank you for taking the time to review the Empress Hotel of La Jolla and we appreciate your feedback. I'm glad you were pleased with our clean rooms and spacious bathrooms and that you found our staff to be efficient and attentive from our valet staff to our housekeepers. Providing our guests with an excellent stay is our number one goal, and we're happy you had a pleasant experience with us. I am pleased to inform you that the hotel will soon be undergoing several renovations, which should address your concerns. Thank you again for your review and we hope you choose the Empress Hotel on your next visit to La Jolla to enjoy one of our renovated rooms.

Sincerely,
John S Haerr
General Manager
Empress Hotel La Jolla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
como
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 17 May 2014

I spent few days in this hotel for business. I have been upgraded to a suite room that was gorgeous: large jacuzzi in the bedroom and a nice livingroom with even a piano! The hotel is really nice, clean and in a convenient position close to shops, restaurants and few steps from the ocean. A complimentary breakfast is included in the rate, but it is quite basic.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank laura695
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 19 May 2014
Dear laura695,
Thank you for reviewing your recent stay at the Empress Hotel. I am glad that you were pleased with your stay while on business in La Jolla and that you enjoyed our clean rooms and our convenient location within walking distance to shopping, restaurants and the beach. I am happy you were able to take advantage of our complimentary breakfast. We do a have a number of room types available for our guests and we're glad you were pleased with your upgraded room. Thank you again for staying with us and we look forward to your return visit.

Sincerely,
John S Haerr
General Manager
Empress Hotel La Jolla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 12 May 2014

My experience at this hotel was horrendous. Upon check in I explicitly asked if I would be charged then or at the end. I asked this because it was being split amongst different parties. The front desk clerk assured us that it would be charged at the end. Guess what? It immediately charged me the entire price. When I called and discussed my frustration the supervisor (whom represented himself as the only manager on duty, which wasn't true) he flat out did not care. All his money wasn't immediately sucked out of his account, so why would he? He was so unprofessional and did not know how to handle the situation at all. Instead of being sympathetic, he just pointed to the sign. He ruined my trip because it would take 5 business days to reverse the transaction. Secondly, the staff goes into your room way too often. We went to dinner at 6 and came back with some weird weather update on our bed. What century does this hotel live in? Not only that, but I can expect room service in the morning, not unannounced at 6 at night. The room is dated, which for me isn't a deal breaker. I'm not taking family portrait in there; I'm sleeping and getting ready, but for some that may matter. Lastly, the hotel smelt like a funeral home. I would go anywhere but there. I would sleep in a trash can before returning to empress hotel.

  • Stayed May 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank HayleyK7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 13 May 2014
Dear HayleyK7,
Thank you for your review and for taking the time to provide us with your candid comments regarding your recent stay. Guest feedback such as yours is vital to ensuring our hotel provides the best possible experience for our guests. We apologize for the inconveniences you experienced upon check-in with our credit card hold policy. Please rest assured, this is a common practice for most hotels and other establishments in which a service is provided and billed afterwards. We are sorry for any confusion or miscommunication regarding this policy and appreciate you bringing your concerns to our attention as this will help us to prevent any such reoccurrence. Providing exceptional service and a pleasant stay for our guests is our top priority, which is why we provide extra services such as hand written cards depicting the daily weather forecast for our guests. Thank you again for your review and we will be looking into all aspects that you mentioned. We would gladly welcome the opportunity to provide you with an enjoyable stay on your next visit to La Jolla, given the chance.

Sincerely,
John S Haerr
General Manager
Empress Hotel La Jolla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Jolla, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

I live in La Jolla and had occasion to stay at this hotel with my pets while my home was being tented. I was amazed at what a gem it is: our suite had two large rooms, great bed and linens, soft, fluffy towels, a Jacuzzi in the bedroom, good reading light everywhere, was well furnished, and had a bar with fridge. A wonderful Italian restaurant is off of the lobby and breakfast is included in the price. The hotel is a block from the ocean and La Jolla cove and central to everything great in La Jolla. The price was half what one would pay at hotels for a similar suite and the location is fabulous. It was immaculately clean and the staff very accommodating.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jain M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 13 May 2014
Dear Jain M.,
Thank you so much for your wonderful 5-star review of our hotel and we appreciate your feedback. We're so glad that you enjoyed your stay with us and that you were pleased with the size and value of your room. Thank you for mentioning our central location just blocks from the beach and La Jolla Cove as well as our accommodating staff, clean accommodations and terrific onsite restaurant. We feel we are one of La Jolla's "best kept secrets" as well and we're happy to have been able to accommodate you and your pet while your home was being tented. Thank you again for your kind review.

Sincerely,
John S Haerr
General Manager
Empress Hotel La Jolla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, California, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 5 May 2014

we made our trip down to spend the weekend in this beautiful seaside town.
and because of the great reviews we decided to stay here.
well they are so min. staffed that they cant do anything for you except take your payment
and wave good bye


Pro:
Price if you got it for 125.00 then great its 4-5 blocks to beach with no views
Free coffee?

Cons:
The rooms are old and tiny
The chairs and couch have stains on them
The rooms are a bit dirty
The hotel has no staff to help you with anything. They are on a skeleton crew and they do not want to be there.
Rooms are paper thin. You could hear the people talking in the next room
Staff that are simply over worked to care

With all said and done and would rather stay at the best western that's cheaper and at least has some staff on duty. And it's closer to the beach and you can see it from this hotel

Room Tip: do not stay near the resturant on the first floor. you can hear the music and the all the people wai...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank obijunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 6 May 2014
Dear obijunk,
We apologize that you were unhappy with the staff on your recent stay. Our staff strives to provide every guest with an exceptional service experience and it appears we fell short with you. We would like to assure you that your experience was the exception and not the rule. However, we are pleased you enjoyed the great downtown La Jolla location of the Empress Hotel and we are excited to let you know that our rooms will be undergoing a refurbishment in the near future.

Kind Regards,
Empress Hotel Management and Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
British Columbia, Canada
Level Contributor
162 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 15 April 2014

How refreshing to find a lovely, quiet, centrally located hotel. From the comfortable spacious rooms to the warm, friendly Staff, we were very pleased. A huge plus was having a fridge (with ample freezer to store our ice packs) in the room. From the moment we arrived, we received excellent service.

Room Tip: We had room 405, overlooking SIlverado Street and it was very quiet at night. Everything seemed to...
See more room tips
Green Features: Well done to achieve the green Leaders Silver level; that is most appreciated.
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank M-Evan-Chen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empresss_GM, General Manager at Empress Hotel, responded to this review, 18 April 2014
Dear mirilarry,
Thank you for taking the time to provide us with feedback regarding your recent stay at the Empress Hotel in La Jolla. I am happy to read that our quiet guestrooms, central location, and exceptional service contributed to your excellent stay with us. It is our top priority to provide each guest with a personalized and friendly customer service experience and we thank you for your acknowledgement. I'm pleased that you enjoyed our amenities including our in-room refrigerators. We look forward to welcoming you back to the Empress Hotel on your next trip to La Jolla.

Sincerely,
John S Haerr
General Manager
Empress Hotel La Jolla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Empress Hotel

Property: Empress Hotel
Address: 7766 Fay Avenue, La Jolla, San Diego, CA 92037 (Formerly Empress Hotel of La Jolla)
Phone Number:
Region: United States > California > San Diego > La Jolla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#2 Spa Hotel in La Jolla
#2 Business Hotel in La Jolla
#3 Green Hotel in La Jolla
#4 Romantic Hotel in La Jolla
#5 Family Hotel in La Jolla
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Empress Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
The Empress Hotel is a traditionally elegant European-style boutique hotel, known for its warm hospitality, superior accommodations and attentive service. Located right in the heart of La Jolla Village. Within walking distance to shops, restaurants, beach, and wedding sites. All guestrooms include complimentary deluxe continental breakfast and wireless internet. ... more   less 
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Also Known As:
Empress Hotel La Jolla
Empress La Jolla

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