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“Very friendly affordable and convenient”

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Heritage Inn La Mesa
Ranked #6 of 8 Hotels in La Mesa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very friendly affordable and convenient”
Reviewed 25 November 2013

I stayed here when we lost our home to a fire. Connie, Lucy, Carol and David were all amazing. They were friendly and patient with us during our stay. The rooms were a great value. Clean and tidy. It was quiet and ultimately a very nice stay. Breakfast was fresh bakery danishes and coffee in the AM. I was very happy with my time here. Would recommend to anyone looking for an affordable comfy hotel in San Diego.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kclovesken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie F, General Manager at Heritage Inn La Mesa, responded to this review, 14 December 2013
Let me start by thanking you for having taken the time out of your busy schedule to complete our
Guest Survey regarding your recent stay at our property.

Staff and Management are delighted to learn that our sincere efforts to make your stay a pleasant and comfortable one fulfilled your expectations , we thank you very much for giving us
such encouraging marks your feedback is much appreciated and I can assure you that this information is used to improve our daily performance. Thank you for having come back to stay with us again.

If we can be of assistance in the future, don't hesitate to contact us at 619 698 9444.

Again, thank you for your comments and we wish you and your family Happy Holidays!

Sincerely,
Connie Flores
General Manager
Heritage Inn La Mesa
cflores@heritagehotelgroup.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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67 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Las Vegas, Nevada
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 October 2013

The hotel was clean in appearance. Parking was difficult and very close quarters. My wife and I were on the 3rd floor the elevators went out. I am handicapped on a knee walker. Placed in a Handicap room 2/3 the size of the 3rd floor room. TV channels poor. Wi fi I was told was not working well and spotty. Daily especially in the early evening and about 9 pm the police were in the parking lot, searching cars, suspects in cuffs. Entrances and exits blocked. Being ex-security, I felt insecure and vulnerable. Attitude of the office staff was pleasant on nights, but in the day time the women were curt, short in speech and had an attitude. Washers did not work well (cleaned poorly), the dryers did not dry well, requiring two rounds of change and a lot of patience. Breakfast was pastries only with coffee. All sugar.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VegasRN10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie F, General Manager at Heritage Inn La Mesa, responded to this review, 29 October 2013
Dear Sirs:
Let me start by thanking you for taking the time out of your busy schedule to submit a Guest Survey review regarding your recent stay at our property. Also please accept my sincere apologies for the long delay before e-mailing you back.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfactory.

Please know we are taking your feedback to heart and focusing on improving. For your information we have started on expanding our WIFI system and have the company in charge of the laundry equipment upgrade the washers and dryers in order to provide better service to our guests, earlier this month the elevator was down for less than an hour undergoing annual inspection.

Heritage Inn La Mesa closely cooperates with LMPD looking after our guests safety and welfare gladly welcoming their random check ups, during your stay LMPD received a report of a car apparently involved in a kidnap was parked in the parking lot of the motel police displayed a thorough search all the commotion resulted in a false alarm.

Again, I apologize for the inconveniences during your stay and hope that you will give us another
opportunity to serve you.

If I can provide any assistance, don't hesitate to contact us at 619 698 9444.

Sincerely,
Connie Flores
General Manager
Heritage Inn La Mesa
.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 August 2013 via mobile

Carpets were old. Elevator inspection is expired. Beds were uncomfortable. We had to unplug lamps inorder to plug in any electronics. Dont stay here if you plan on spending any time awake in the hotel room.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmklockow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie F, General Manager at Heritage Inn La Mesa, responded to this review, 2 September 2013
Thank you very much for your review, we value the feedback of all of our guests and are committed to constantly improving our service and providing our guests with the best experience possible.

We are aware of the expired elevator inspection. However, it has been inspected and we are only waiting on the new license to come in.

I hope you will consider us for your travel needs in the future, and we look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springdale, Arkansas
Level Contributor
77 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 July 2013

It's not exactly a nice hotel, but for a place to sleep it was fine. They had a laundry room which we needed. The staff was nice. They have coffee & pastries in the lobby each morning. It was quiet... enough. The pool and hot tub were clean and nice enough. The room was clean. The beds were comfortable. Plus it had a fridge so that was nice. The area is kinda shady but we were fine. Not sure we would ever stay there again but it was fine at the time.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie F, General Manager at Heritage Inn La Mesa, responded to this review, 2 September 2013
Let me start by saying thank you for taking the time to review our hotel. We do our best to provide everyone the highest quality experience possible so you'll think of us in the future whenever we can be of service. We hope to see you back again real soon!

Sincerely,

Connie Flores
General Manager
Heritage Inn, La Mesa
cflores@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 June 2013

Clean rooms with fresh paint. Dated furnishings from the '80's. Rooms open into the noisy parking lots with multi-cultural arguments extending into the wee hours. People sleeping in cars because their debit cards were refused. If it hadn't been 2am this would never have been on my radar.

Room Tip: Right off the interstate. Bring earplugs
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FlyBoyAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie F, General Manager at Heritage Inn La Mesa, responded to this review, 2 September 2013
First I would like to thank you for providing us with a review. The staff and management regret not completely fulfilling your expectations, but we hope you will give us the opportunity to serve you again in the near future.

With regard to the noise, some customers unfortunately do not consider the impact they have on the comfort of other guests and we apologize for the disruption. As result we are currently in the process of expanding the hours of our security service and our staff is always available to respond to noise complaints.

Thank you once again and we hope to see you soon!

Warm Regards,

Connie Flores
General Manager
Heritage Inn, La Mesa
cflores@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Clarita, California
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 May 2013

What an awful experience - my daughter & I arrived around 8pm to check in & got served through a bullet-proof window because they would not let anyone in the reception area. Judging by the other guests I could see why-it was just like a shady motel you see in the movies where there are ladies-of-the-night, junkies & people selling drugs. After seeing our grubby, smelly room located at the back of the hotel with badly lit, stained corridors we told the people at the front desk we could not stay & were going to find something else. They told us that we would still have to pay for a nights stay. They then moved us to a ground floor office right next to reception & opposite the pool where we figured as long as there were people around we would be safe. The room was a bit cleaner - thank goodness we had our own water because we had visions of dead bodies or other horrible things in the ice-maker machine
Got the giggles when we saw that they offered room service..........if you phoned Dominos :0)
We also got the giggles wondering if the Breakfast Included would mean a Pop-Tart being shoved under the bullet-proof window by the unfriendly clerk
Did not venture out of the room till day break and hightailed out of there before 6.30am
Would never recommend this place to anyone, not even my worst enemy

Room Tip: If you have to stay there get a room close to the parking lot so you can make a fast escape
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mandy153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie F, General Manager at Heritage Inn La Mesa, responded to this review, 2 September 2013
Let me start by thanking you for taking the time to provide us with feedback on your stay. Please accept my apologies for having taken so long to email you back. The housekeeping staff is committed to continuously increasing the standards of cleanliness to match and exceed the expectations of our valued guests. In addition, our complimentary fresh-brewed coffee/tea and pastries are available in the lobby during the morning hours for your enjoyment. I can assure you that the property location is safe and the hotel is properly secured. The staff and management regret not having completely fulfilled your expectations and we hope you will give us the opportunity to serve you again in the near future.

Sincerely,

Connie Flores
General Manager
Heritage Inn, La Mesa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 February 2013

Shady clientele, had to call 2 early mornings (2 am) due to next door had several people 'visiting' the room, they also had 2 little toddlers and a dog, was approached for solicitation, police called to premises almost every night of our 17 night stay, 3 available outlets in room, fluctuation of water temperature for shower, noisy, over priced for what you get. Continental breakfast - nothing to write home about :( Pool and hot tub shut down due to state law for ADA compliance. :( Internet problems not communicated from over night shift to day manager

Room Tip: Not here. Not worth money saved.
See more room tips
  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sadibooked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie F, General Manager at Heritage Inn La Mesa, responded to this review, 5 September 2013
To one of our valued guest: Let me start by thanking you for having taking the time to provide us with your review on your stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfactory. We took your feedback to heart and have been focusing on improving our amenities. It is our hope that you will give us another opportunity to serve you. We hope to see you again.
Sincerely,
Connie Flores - General Manager
Heritage Inn La Mesa
cflores@heritagehotelgroup.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heritage Inn La Mesa

Property: Heritage Inn La Mesa
Address: 7851 Fletcher Pkwy, La Mesa, CA 91942-2079
Region: United States > California > La Mesa
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #6 of 8 Hotels in La Mesa
Price Range (Based on Average Rates): £
Hotel Class:2 star — Heritage Inn La Mesa 2*
Number of rooms: 105
Reservation Options:
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Also Known As:
Heritage Inn La Mesa Hotel La Mesa

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