I don’t know where to begin with this establishment. The Indian family that runs it is extremely rude, impersonal, and could care less about customer service. The only way to stop their incredible disregard for customer satisfaction is to stop giving them business. They are disrespectful to anyone who approaches the counter from start to finish.
EX 1 - I reserved two rooms, one for 4 and another for 2, both under my name. The older Indian female asked me 3 times how many people are staying in the rooms. She ignored anything I said and kept repeating questions in some idiotic attempt to catch me in a lie. See, they have a policy of charging $10/person EACH night if you have more than reserved.
EX 2 – The middle-aged Indian male at the desk was on the phone speaking a foreign language when I approached the counter one early morning. I stood there for almost 5 minutes, alone, waiting for him to finish his obvious personal conversation, while he never once made eye contact to acknowledge my presence. Once he felt he had finally finished, he asked what I needed.
EX 3 – We went to get more towels for the room accommodating 4 people since we didn’t have our room serviced. A young Indian male at the desk refused to give us towels for 4 people and offered only one towel, despite having a VERIFIED 4-person room reservation. After a back-and-forth, he gave us 3 towels, not 4.
You are not allowed to have ANY visitors and I am not sure how they enforce such a rule. They give you this look like you don’t belong or you are not welcome, even when you are actually paying to stay there. The lot is EXTREMELY small and anything larger than a compact car WILL get dinged. Many cars parked over the lines since the spaces are so small. Oh, “breakfast” is non-existent. They had coffee, juice, and toast. The breakfast area is about 4x8 with ONE table inside and 2 outside.
There are 3 other hotels within less than a 5-mile radius so please just go to one of those. This place needs to be shut down.
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- Also Known As:
- Travelodge La Mesa Hotel La Mesa
- Travel Lodge La Mesa
- La Mesa Travel Lodge
- La Mesa Travelodge