My husband and I are extensive travelers and to say this was our worst experience in over 25 years of traveling would be an understatement.
We prepaid our reservation through expedia for a King one night. The expedia price was $209. The holiday Inn website said $259. So we thought we were shrewd shoppers and got a deal. Then the nightmare began.
We checked in and immediately noticed a bad smell in the lobby and then our room smelled ever worse. Musty, moldy and old. I opened the screendoor on the second floor to the sounds of the rushing freeway by us and tried to get some fresh air into the room. The BED WAS NOT A KING. We paid $209 for a King room and this bed was most assurredly not a king. it was questionable if it was a queen. We went downstairs to talk with the clerk (its' 4pm) We explained that we ordered a King and he said, it doesn't show what you paid for. We said, yes paid for KING and showed him our receipt from expedia which indeed showed a KING paid for. Well we had a large group come in last night and we aren't able to give you that room. He said we do not have a King available as we are sold out. I said, "Then you gave away our room and we have a paid reservation." He said we did NOT give away your room, we just don't have it available. I said, "what?" you don't have our room and we have a paid reservation so you gave it away" We literally went back and forth on this until I asked to speak with the manager and he said that she was not available. I said call her. Her name is Beline. He said she was not coming in until 8pm and he could not help us. We said okay that's fine. If we are stuck with the double bed upstairs then just refund us the difference of your so called "queen" room in the difference we paid for on the KING. He said he could not. Because it didn't show that we paid for a KING and expedia would have to refund us. I said, "Expedia didn't give away our room." He said he could do nothing. We asked him repeatedly to let his manager know what is going on since he kept referring to her that she was the only one to help us. We said before we left we expect to hear from her tonight.
We are very upset at this point. We have tickets to a play in 3 hours and we don't have time to go back and forth with the obviously apathetic clerk Enrique who didn't want to be troubled with our problem. There is now a line and we just gave up because it was like arguing with a door. We went back upstairs (smelly room and all) to get ready for our evening.
We returned at 11:40pm and there is still a line at the front desk. Another man, different clerk is there, and the other man is upset that HIS ROOM was given away as well. He is arguing with the clerk and the clerk states that they are sold out and have no clean rooms available. When the man questions him further, no clean rooms he says, well we have one room but it's not clean because someone checked out early. The man said, we will wait - go get some clean sheets and we will take our room. He was obviously upset as well. We get back to smelly room and no note or explanation from Beline, no apology, no phone message from any manager. Nothing. Nothing to say hey we made a mistake and here is how we will correct it. NOTHING - no one cared.
We finally get back into the room and just want to watch some television before we go to sleep in this not only smelly room, but the bed sheets smell like B.O. and it's disgusting. The television doesn't work and the the message states on the screen, "Due to inclement weather your satellite is not working". Seriously??? Southern California and inclement weather. You guessed it - NO TV either.
I did not even want to use the bathroom as the hairs in the sink were grossing me out. There was bad odors in the room, Not the bed we paid for. There was a disgusting hair in the sink that was visibly black and my husband and myself are both blondes. The sheets smelled, the pillows were like cottonballs that have been stretched out of shape. This does not count the fact that we were awakened by a herd of elephants running in and out of the "free breakfast" area that was directly next to our room and far to small to accommodate that many people. We ditched the "free food" and went to ihop. Upon check out, good ole Enrique was down there and didn't want to give us a receipt. He asked if we contacted their manager and we said, we got back late. He acted like we should have been there at 8pm when she came in. Seriously this is our job to track her down???
I can honestly say this is the worst experience in traveling I have had in many many years. Didn't care and didn't do a damn thing to help us, questioned that we lying about our reservation and said, "Not our problem, call expedia". We did. Expedia did what Holiday Inn didn't. They listened, they cared and they gave us a $50 refund for Holiday's ineptitude.Considering the petri dish in which we slept, you might be wise to avoid this hotel like the plaque.
They were charging people $259 for this nightmare. I could add $100 bucks and stay on the beach in La Jolla. This hotel is more like $89 tops. I will NEVER stay at a Holiday Inn hotel again.
- Official Description (provided by the hotel):
- Welcome to the brand new BEST WESTERN PLUS La Mesa San Diego nestled centrally in San Diego La Mesa. We are just off the 8 Freeway and minutes away from SDSU, Grossmont Center, Grossmont Hospital, Downtown La Mesa and El Cajon. We strive to provide the perfect accommodations for our ideal guests: the business traveler, the small family, the sports team, and the corporate group. Our new rooms have the most comfortable bedding and pillows. Lie down, open up your laptop, and enjoy our stellar Wi-Fi while you enjoy over 200 HD channels on our 42-inch flat screens displaying the best of DirecTV(R) programming. Take a hot shower or bath, enjoy a hot breakfast, and enjoy the best of San Diego. We would love to see you! Enjoy your stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your BEST WESTERN PLUS La Mesa San Diego reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express San Diego-La Mesa (Sdsu Area) Hotel La Mesa
- Holiday Inn La Mesa
- La Mesa Holiday Inn