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The Chateau at Lake La Quinta
Ranked #4 of 4 Hotels in La Quinta
Certificate of Excellence
A TripAdvisor Member
Rockville Centre, NY
114
Reviewed 22 March 2005

We stayed for two weeks at Lake La Quinta Inn in 2004 and returned to stay for four and a half weeks this past winter. The Inn has a most friendly,warm and gracious environment. The rooms are beautifully decorated and appointed. The staff are all wonderful. Julia the innkeeper is surrounded by the loveliest women who are entirely accomodating. Julia calls them "her girls". When we left we felt as if we were saying good-bye to favorite relatives.
I would highly reccomend this Inn. We are Inn travelers and have been to Inns all over the world including Relaid CHatteau Inns. This Inn has the flavor of one of the Relais Chateaus but is more afforable and friendlier.

Barbara and Robert COvell

  • Stayed: February 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
14  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (240)
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231 - 237 of 240 reviews

Reviewed 16 March 2005

Lake La Quinta Inn is very nice, but their idea of customer service is very poor. It would be wise to remember that this Inn is more of a Bed & Breakfast. The location is very good, their spot of the "Lake" is nice, and the rooms very comfortable.

As for service, there is none after 4 pm. If you want something, too bad. The receptionist acted rather peeved that our flight dictated that we would not arrive until after 6 pm, which meant she had to stay late. We purchased a package that included a massage. We could not get the time we wanted so they 'penciled' us in for another time. When we told them that we could not make that time, we were told we would be charged a cancellation fee. This happened on the same morning when the cook forgot to show up! Because breakfast is only served between 8:30 and 9:30 am, most guests show up around 8:15. Around 8:45 we were told that the cook didn't show and no one else could be contacted. In fact, no one else even had a key to the kitchen. No apologies, no coffee, only some scrambled eggs on dry English muffins around 9:15. The breakfasts on the other days were tasty, but servings were very small with no seconds. We spoke to other guests that had experienced other inconveniences.

Did we enjoy our stay? Yes. Would we return? Not unless we heard from others that the staff had suddenly decided to treat their guests as "guests" not as inconveniences.

10  Thank StanWashington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 March 2005

Lake La Quinta Inn prides itself on Customer Service. All of our staff goes above and beyond the call of duty for every one of our guests. From dinner reservations to doctors appointments no task is too great. We are personal assistants to our guests for their stay. So, I was very upset to read Mr. Elliotts comments. They do not reflect the level of service we provide at Lake La Quinta Inn. Please allow me to correct his negative remarks.
First, Lake La Quinta Inn IS a Bed and Breakfast and we proudly advertise that fact on our website lakelaquintainn.com. The Bed and Breakfast Journal voted us “#1 Bed and Breakfast on the West Coast.” At 4pm every evening we serve Wine and hors d’ oeuvres, chat with our guests, book dinner reservations etc until 6 pm. His statement of “no service after 4pm” is not correct. Most “Bed and Breakfasts” never have anyone stationed at the front desk at all, let alone after 6pm. We therefore offer better service than most of our competitors.
This guest booked and confirmed massages and then canceled at the last minute because he got box seats at a tennis tournament. All spa services have cancellation policies and we actually only charged this guest $50 as an accommodation.
Finally, due to illness our cook was absent one morning during their stay. However, fresh coffee was still brewed and in the dining room by 8:50 am and butter and jam were placed on all the tables for the English muffins. While we are not an all you can eat restaurant, we would gladly accommodate a guest’s request for additional servings.
In conclusion, this one unhappy guest is not an accurate reflection of our Inn.

G. Giovanni Giammarco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2004

From July 10th to the 14th I stayed in this beautiful Inn. I spent one night in the Marrakesh Room and 3 nights in the Captains Quarters. The Inn is so lovely and peaceful and once you walk inside you feel like you're worlds away from where you really are, smack dab in the middle of the desert! You could drive right by the place and never have a clue that you just passed a lake! I tried to reserve the Captains Quarters for the entire time but it was not available for the first night so that's why I spent the first night in the Marrakesh. I am glad that I did actually, because not only did I get to experience more of the place, but I learned that a jacuzzi is much more satisfying INSIDE your room when the temperature is 111 outside. The Capts Quarters had a private jacuzzi outside but it was always too hot to use it but the Marrakesh had one inside and it was delightful. I imagine that in the cooler weather the Capts Quarters jacuzzi would be great as well. The Capts Quarters also had a DVD player which was really nice and the view was exceptional! Whenever I tell people about a place I've stayed I try to tell them the good AND the bad but quite frankly there is nothing bad that I can say about Lake La Quinta Inn. I loved it!

  • Stayed: January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
21  Thank paulala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
New York
122
Reviewed 19 February 2004

The Lake La Quinta inn is a truly spectacular destination spot. Our room had an incredible view of the lake, yes a lake in the desert.
Jacuzzi tub and gourmet breakfast in the morning. We will be back .
definitely 4 star.

22  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
232
Reviewed 29 January 2004

Lake La Quinta Inn is wonderful! We were amazed at the cleanliness, and the charm of our room and the privacy we felt on our own little private patio area. We will definitely be visiting again. Also, the staff is super helpful and friendly.

27  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
123
Reviewed 21 October 2003

WOW, what a romantic place. A must stay!!!!Everyone was so nice.

23  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2017 via mobile
Google Translation

Stayed: August 2017, travelled as a couple
Thank Gnoux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Chateau at Lake La Quinta

Address: 78 - 120 Caleo Bay, La Quinta, Greater Palm Springs, CA 92253 (Formerly Lake La Quinta Inn)
Region: United States > California > California Desert > Greater Palm Springs > La Quinta
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in La Quinta
Price Range: £114 - £237 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Chateau at Lake La Quinta 3.5*
Number of rooms: 24
Official Description (provided by the hotel):
The Chateau at Lake La Quinta now more than ever has everything you need to recharge and reconnect. Modeled on a French manor, The Chateau brings old world charm and service to the desert. No request is too big or detail too small. Want The Chateau all to yourself? The resort is available to buy out for corporate and special events, including weddings, reunions, golf outings and more.A chic boutique with a gorgeous lakeside view, picturesque surroundings and stunningly appointed guest rooms awaits you at The Chateau at Lake La Quinta. Energetic and vibrant with an intoxicating mix of attentive service and desert solitude, The Chateau invites indulgence and overwhelms your senses. Fresh from a $3.5 million renovation, which has transformed the property, adding thirteen additional new guest suites, a spectacular new lakeside restaurant, Melange, along with a beautiful new lobby bar, The Chateau offers its guests spectacular lake views from all 24 guest suites, outstanding food, sourced from California's finest family farms, and premium cocktails and wines. The Chateau is a remarkable, new, desert experience. ... more   less 
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Also Known As:
Lake La Quinta Hotel La Quinta
The Chateau At Lake La Quinta California Desert

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