This hotel purposely overbooks, then lies to guests about cancelling rooms upon arrival. The lie takes this form:
guest: Hi, I have a room reserved.
hotel employee: You called and cancelled it last night.
guest: No I didn't. Why would I do that then show up for my room?
hotel employee: I'm sorry. Someone cancelled your room.
guest: Who? Can I get another room?
Hotel employee: I don't know who cancelled. It wasn't my shift. We are totally booked. There are no more rooms.
It happened to myself and others with reservations. This is a common unethical behavior among less reputable hotels. It's dishonest, but assures the hotel is fully booked every weekend. It's sad because it seemed like a good location :(
- Official Description (provided by the hotel):
- The newly renovated Historic Hotel Laguna in Downtown Laguna Beach offers all the modern luxuries of today with the historical charm of yesteryear. We have 2 on-property restaurants, the OceanView Bar offering the latest entertainment and weekend nightlife, an exclusive Beach Club, and an array of banquet services and meeting space. We also offer spa and beauty services and massage services (beach front or in the privacy of your guestroom). We are conveniently located within walking distance of all the summer pageants, festivals and the downtown Laguna Beach shops. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Ebookers, Priceline, Hotels.com, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Hotel Laguna reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Laguna Hotel Beach