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“Unfortunately disappointing”

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Casa Laguna Hotel & Spa
Ranked #3 of 22 Hotels in Laguna Beach
Certificate of Excellence
GreenLeadersBronze level
San Diego
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Unfortunately disappointing”
Reviewed 23 October 2007

My girlfriend and I booked a two night stay (Sat-Sun) at Casa Laguna based on the reviews on Trip Advisor and the pictures/descriptions on the Casa Laguna website.

First, the good:

1. The grounds of the inn were very nice, especially the gardens.
2. The rooms were clean and nicely decorated, although not particularly luxurious.
3. The staff were (for the most part) friendly and helpful, especially when we had problems (see the "bad" section below).
4. The food, both at the wine and cheese hour and at breakfast was very good.
5. The spa treatment (we got the couple "Togetherness" massage package) was very nice.

Now, the bad:

1. This place is WAY overpriced. Yes, I know it's Laguna Beach, and it's to be somewhat expected, but when the Ritz-Carlton is up the road a few miles and we could pay a few dollars more for a much nicer room, the bottom line is the prices for the Casa Laguna are way out whack. We paid $350 + tax for the Balboa Suite which was really a fairly basic room - not very big, and calling it a "suite" is a stretch. PLUS, we had some extra unwanted guests (see #2 below).

2. Our first room (Balboa Suite) was infested with a variety of crawling bugs - some identifiable (large roaches) and some not (weird looking bugs with several legs). I might expect that at a $60 Motel 6, not at a $350 luxury B&B style inn. To their credit, when we complained, they moved us to their most expensive room, the "Cottage." That room was truly a suite and would probably have been worth the $350 that they charged us. Unfortunately, the standard price is $700 a night! We didn't have the crawling bugs in that room, just some flying gnats.

3. Since we stayed Sunday night and we booked a spa treatment, we should have received a discount as noted here - casalaguna.com/specials.htm. But when we brought it up at checkout, we were told we had to tell them about when we booked the treatment. We were not told that upon booking and to us that frankly sounded like bs. But we were in a hurry to leave (had to get back to San Diego to deal with fires) so I didn't press the issue.

Overall, Casa Laguna is a decent place to stay but certainly not worth the high cost.

  • Liked — Spa treatment
  • Disliked — Bugs
  • Stayed October 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank timsylvia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGirl, General Manager at Casa Laguna Hotel & Spa, responded to this review, 23 January 2011
We are pleased that these guests were able to enjoy many of the wonderful amenities that Casa Laguna has to offer, and we’re sorry that they experienced a few complications. In regard to our rates, we are a top-rated inn that is competitive with all Laguna Beach accommodations in our class, and we are less expensive than many. And remember that, complimentary with your room you receive a freshly prepared gourmet breakfast chosen from a menu of entrees –a minimum $25 per person value--and additionally a nightly gourmet wine and cheese reception.

Our inn is regularly inspected and treated by an extermination service, keeping within the guidelines that allow us to retain our status as a wildlife sanctuary. We are located in a damp claimant and we have lush gardens that do sometime attract pesky insects. However, insects are rarely seen in the rooms. In Laguna Beach, October is a warm month at the end of a long summer. There will be insects. We keep them to a minimum.

In regard to this guest’s spa treatment—like any hotel or spa, our spa specials are a method of getting people who might not otherwise think about getting a massage during their stay. They are not an after-the-fact way to get a discount. That is why we clearly state on our web site and in other promotions that specials must be requested at the time of your reservation. This is the standard of the industry, and protects us from accusations of preferentialism.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (277)
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English first
Old Bridge, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 October 2007

Spanish style hotel with great garden with a pool & the tub. Great space in the garden to eat breakfast. There's a lot to choose for breakfast and it's very fency. In the afternoon can get some wine and cheese which is great! Had a chance to get togetherness massage following the soak in the tub with a champagne with looking down the property. Always friendly smiling, helpful staff. Had a room with a view onto the ocean if i get out of it. The furniture is antique style, maybe little outdated, depending what you like. Right on the main street where you can just take the car to the shops close by.

Wish that the staff would of checked on us while we were in the soaking tub, lost track of time in it.

I would most likely go back there again. I enjoyed that the hotel wasn't overcrowded.

  • Liked — Great Outdoor Setup / breakfast!
  • Stayed October 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Abober
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hemet
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 September 2007

This is the second time we have stayed here.
Everything about this place is great.
The room, the bathroom( I highley recommend the jacuzzi tub for 2 !)
The breakfast is 5 star quality.
The place is just so tranquil and quaint with all the charm of old califronia.
The staff is very courteous and responsive to every need.
The spa services are a great deal. The 11/2 hour massage for 2 is heavenly!!
For a weekend getaway or an anniversary to celebrate, this is a must!

  • Liked — spa service(massage)
  • Disliked — nothing
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank halophan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 September 2007

This was our second trip to Casa Laguna, this time for a week. The staff are all fantastic - so helpful and friendly always and nothing is too much bother. It's a beautiful property with amazing views and our room was lovely - great products, great jacuzzi bath. The cheese and wine is delicious as are the breakfasts.

I also had a salt and pamper massage which was out of this world. We booked the jacuzzi tub for sunset one evening and it is well worth it.

All in all, I can't compliment the Casa Laguna enough.

  • Liked — The staff
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Jenny181174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
US
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 20 September 2007

We stayed at Casa Laguna over Labor Day Weekend Sep 2006. Nice accommodations, beautiful grounds, the people at the inn were great. You could live off the breakfasts and afternoon wine & cheese (& later cordials & sweets) and we did one day! Please see this URL for a more in-depth review and photos: http://www.weloveourlife.com/inns/laguna.html

Stayed September 2006
Helpful?
3 Thank WeLoveOurLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 September 2007

My husband and I spent two nights at the Casa Laguna. We found previous reviewers were on the mark: friendly and helpful staff, gourmet breakfast which included continental plus a chef-prepared entree, evening wine reception with delicious appetizers, all in a charming setting. The Inn oozes character! We stayed in an updated deluxe ocean view room. The main room was small, but had a large bathroom. We only wish it was on the beach! (The Inn is located one block off the beach across a busy road.) These days it's rare to find such a unique inn with high quality standards at this price! We'll be back!

  • Liked — The unique character of the property
  • Disliked — Located on a busy road
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank LDR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san diego
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 September 2007

I had heard great things about Casa Laguna so I was prepared to be disappointed as things are seldom as good as they are hyped. That was not the case with Casa Laguna. I am a super picky person so it is very rare to find me as thoroughly enchanted by this charming Inn as I was. Although it looks a little overgrown from the outside, the terraced interior of Casa Laguna reminds me of Europe. From the warm and friendly front desk clerks to the rest of the thoughtful staff, every encounter with the folks at Casa Laguna was positive. From the free cookies, bottled water and fresh fruit in the rooms, to the free 5:00 pm wine & cheese reception, to the free coffee bar with juices, cocoa and gourmet coffees, to the free gourmet breakfast and free parking, I think this has to be the best deal ever! Everything was delicious, freshly prepared and healthy as well. I loved the little outside eating area, where we hung out and met other visitors. The rooms are a little dated (the shower in our room was very small) but everything was sparkling clean and the beds very comfortable. If you are looking for glamour - go to Montage or RItz. If you are looking for a break from the outside world, in a warm, inviting environment - at an amazing value - stay here!

  • Stayed August 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank woodysloan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Laguna Hotel & Spa

Property: Casa Laguna Hotel & Spa
Address: 2510 S Coast Hwy, Laguna Beach, CA 92651-3932
Phone Number:
Region: United States > California > Orange County > Laguna Beach
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool
Hotel Style:
#1 Green Hotel in Laguna Beach
#2 On the Beach Hotel in Laguna Beach
#2 Romantic Hotel in Laguna Beach
#3 Spa Hotel in Laguna Beach
#5 Business Hotel in Laguna Beach
#6 Family Hotel in Laguna Beach
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Casa Laguna Hotel & Spa 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
Discover an unforgettable ocean view getaway at our historic boutique hotel in Laguna Beach, Orange County, California. Our hotel features a wide variety of beautifully appointed guest rooms with luxurious eco-friendly linens, flat-panel smart televisions and crafted mini bar selections. A variety of soothing massage services are available in our on-site spa. Always rated among the top Laguna Beach hotels, our property is just minutes from beautiful beaches, fabulous restaurants, and Laguna's famous art galleries and summer art festivals. All rooms limited to one or two persons regardless of age or relationship. Not recommended for families/children/groups. ... more   less 
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Also Known As:
Casa Laguna Hotel Laguna Beach
Casa Laguna Inn And Spa
Laguna Inn
Casa Laguna Beach

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