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“Too bad it's so far away!”

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Casa Laguna Hotel & Spa
Ranked #3 of 22 Hotels in Laguna Beach
Certificate of Excellence
GreenLeadersBronze level
Wheaton, Illinois
2 reviews
“Too bad it's so far away!”
Reviewed 13 February 2014

Everything about our five-day stay at Casa Laguna was wonderful. We live in the Chicago area and wanted to escape the cold at the end of January. Considering all the places we could have gone, we feel fortunate to have chosen so well. Everyone on the staff was considerate, friendly, and helpful without ever being overbearing. There were so many beautiful nooks and crannies within the property, and the breakfasts surpassed anything we imagined. We've already recommended Casa Laguna to friends back at home, and they have made reservations. Casa Laguna is the kind of place you'll be eager to recommend to your friends!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGirl, General Manager at Casa Laguna Hotel & Spa, responded to this review, 19 February 2014
A great part of Casa Laguna’s success and high ranking comes from valuable word-of-mouth promotion and recommendations from pasts guests like Judi H. We want this couple to know how very much we appreciate that they are sharing their Casa Laguna experience with friends and others. We are so pleased that they loved their stay with us, and we hope they will be able to return again in the not-to-distant future.
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1,059 reviews from our community

Traveller rating
    800
    153
    51
    35
    20
See reviews for
45
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36
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (276)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Buffalo, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 February 2014

This was our 2nd stay at Casa Laguna and just as remarkable. The ambiance is romantic, Spanish villa with lovely, colorful landscaping, tiles, fountains and gorgeous plein air artwork throughout the clean, manicured property. The bedding and linens are sumptuous and comfortable. The staff aim to please with every effort made to assure the smallest request. Food service and presentation are superb including complimentary local wines and hors d'oevres that can be enjoyed in front of a fire, in the garden or poolside as the sun sets. It's a short walk to Victoria Beach and fine restaurants including Zagat's #1 Southern California award winner, Tabu.
While the rooms are cozy the value can't be beat and we look forward to returning to our Laguna Beach "family".

Room Tip: Can't beat staying in a suite.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuLudela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGirl, General Manager at Casa Laguna Hotel & Spa, responded to this review, 19 February 2014
We often mention our large following of regularly returning guests like LuLudela in review replies because they are so very important to our long-range success. We know that couples like this are a perfect match for Casa Laguna. They’ve made it clear that they love our ambiance, amenities, and dedicated service; and we love that they appreciate our uniquely personal approach to assuring that their stay with us is the best that it can be. We send our sincere thanks for their loyalty and their valuable reviews.
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Los Angeles, California
1 review
Reviewed 11 February 2014

My husband and I celebrated our anniversary at this wonderful inn. Every detail, from the room to the food and service were beyond our expectations. The grounds are stunning and immacuately kept. The room was well appointed. The food was fabulous. The staff was friendly and very eager to assist with dining and activity recommendations. I cannot say enough about Casa Laguna. We look forward to visiting again very soon.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tracy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGirl, General Manager at Casa Laguna Hotel & Spa, responded to this review, 19 February 2014
We may be prejudice but we think there is no more perfect place in Southern California than Casa Laguna for honeymoons, proposals, and anniversaries. (Our champagne provider thinks so too.) We are so thrilled that tracy m and her husband chose our inn for their special celebratory getaway, and we loved providing the romantic setting and services to assure that their expectations were not only met but exceeded. We want them to know how much we value their kind review, and we’re so pleased they plan to return again as soon as possible
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Fullerton, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 January 2014

I stayed here with my wife for an evening and have only wonderful things to say. The Inn is set back from the PCH and is very tastefully decorated with original mission-style architecture, creating a peaceful atmosphere. The rooms are rustic but extremely comfortable.
All staff were helpful and friendly, and the food is delicious. Appetizers and refreshments are served late afternoon, included in the standard room rate - the wine was especially good. Breakfast is huge and of a high standard too.
Well worth every cent.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alasdair K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGirl, General Manager at Casa Laguna Hotel & Spa, responded to this review, 19 February 2014
Many California couples choose Casa Laguna for a one or two night getaway because they know that our historic architecture, terraced gardens, personalized service, and unique amenities, as described by Alasdair K in her review, create a nearby romantic destination that they could perhaps otherwise only find in Spain or Italy. We particularly want to express our gratitude to Alasdair K for recognizing the care and helpfulness provided by our friendly and responsive staff. We thank this couple for choosing our inn for their romantic getaway and for their kind review, and we hope they will return soon.
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Los Angeles, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 January 2014

This review is based on the conversation I had over the phone with the man working Saturday Jan 25th around 7pm. I called to let the Inn know we would not be checking in as we had a family emergency and we were at the hospital. I knew there were no refunds and did not ask for one. The only thing the Inn keeper says to me in response is "well you do know we have a non-refundable cancellation policy." Of course I know that, I booked the room and I didn't ask for a refund, I was calling as a courtesy so they could give the room to someone else. Considering the circumstances (and I do realize some people lie) perhaps a little compassion would have been nice. I was quite taken aback by his response considering I made the call as a courtesy to them so the room could be given to someone else, a simple "I'm sorry" or "of course we understand" would have sufficed. Not once did I mention a refund or ask for money back. With so many other options why would I patronage a place that can't even handle a phone call politely?

Stayed January 2014, travelled as a couple
Helpful?
8 Thank Nalistar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGirl, General Manager at Casa Laguna Hotel & Spa, responded to this review, 29 January 2014
We need to immediately point out that this is not an overall review of our inn. Nalistar did not stay with us and is therefore unable to provide feedback regarding the value, location, sleep quality, quality of rooms, cleanliness—or even our highly acclaimed day-to-day dedicated guest-first service. She promptly decided to leave a one-star rating of our hotel after talking on the phone with one of our guest service associates. I immediately contacted Nalistar to apologize for the situation as soon as I was made aware, but she had already posted this declaration of dissatisfaction. I was not present when the described telephone conversation with our associate took place. But I have heard the specified associate handle many such calls and I have never heard him be uncaring or impolite. That said, it is clear that he failed to handle the discussion with Nalistar in accordance with our established policies and procedures, for which I again apologize. In particular, our associate should have offered Nalistar credit for a future stay, which is our standard policy in cases of emergency cancellation. I personally offered this credit to Nalistar and she refused to accept it. It is clear from the final sentence of her statement that she feels the actions of one hotel associate on one occasion undoubtedly mirrors the quality and character of the entire hotel. I believe our 541 five-star reviews and many awards prove otherwise. The associate in question is being retrained and will be supervised by a senior staff member until such time as I am sure that he can handle future sensitive matters of this type in accordance with our standards. The situation is, as the title of Nalistar’s statement indicates, unfortunate. We want to take this opportunity to again remind travelers, wherever they may be staying, that it is always best to contact the hotel manager to report problems or complaints and attempt a resolution before leaving an angry statement on a review site.
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Glendale, California
2 reviews
Reviewed 27 January 2014

Deciding where to stay in Laguna is difficult. Reading reviews was very helpful and my opinion matches many other here. This is a very nice place to stay, and perfect for couples.

The decor and landscape are are not like any other place. Waking from our room (#11) down to the patio and reception area is a special thing, as you get ocean views, sunset views, and a feel for how much care goes into such a place.

A few things to note that are really great. All included in the room fee.
Down by the patio coffee/tea/ service available til 10 PM, with quality coffee and tea
Nice wine and cheese evening reception, very tasty
Breakfast is amazing! One of the highlights of our trip. Wonderful poached eggs.
Parking was ample, but small spots.

Location: This hotel is a few miles south of the main beach area.There is some road noise from PCH, and all hotels will have that here. It did not keep us up. We didn't try walking anywhere from the hotel, but if we were here in the summer, we would just take one of the city shuttles.

Other Guests:
I really like that this hotel caters to couples. There was no noise from families or people there to party. We saw a few people with dogs. Being there in Jan, we heard people swimming for just a few minutes. The reception and breakfast isn't too social (plenty of tables to sit inside or outside).

The Room:
We stayed in number 11, at the top of the property. We had an ocean view, and sitting on the bench outside our door was neat during the sunset. The bathroom was very large and had a spa tub. Water pressure was lower than I would like, but that's usually the case in hotels. The room had a queen bed, and for the room's size, it didn't feel cramped. The flat panel tv is not large, if it was the room would be overwhelmed. Basic cable, with no directv. The front desk did have movies to borrow. Towels and linens were nice.

The Summary
This is a good value becuase the experience is unique. If you want to stay in the busy party of town, with a direct beach view, you will pay a lot. Instead, we chose to get something more memorable, and we are very happy with the the room, the staff, and the ammentites.

Room Tip: Don't miss out on breakfast.
See more room tips
Green Features: The hotel encouraged recycling, low water usage, and low waste. For example, they have make availabel one copy of a newspaper in the main reception area, to share, in stead of dropping copies at every door.
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGirl, General Manager at Casa Laguna Hotel & Spa, responded to this review, 28 January 2014
We love it when we read a review that highlights all the features that made Casa Laguna one of the most popular hotels in Southern California and for which we have received accolades and awards. It’s clear that this couple is the perfect fit for the unique California bed and breakfast experience that our inn embodies. We cannot thank Robert M enough for his thorough and balanced review, and for taking the time to tell others about the services, features, and amenities that helped make his stay at Casa Laguna a memorable experience.
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Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 January 2014

We have traveled all over the world and are generally suspicious of accommodations in crowded beach towns. We have stayed many times in Laguna but were not inclined to return to any of the hotels we had stayed in for one reason or another.

this year we decided to try Casa Laguna and were pleasantly surprised to say the least. We have stayed here now twice in the last year and will be back as often as possible.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CVDMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGirl, General Manager at Casa Laguna Hotel & Spa, responded to this review, 28 January 2014
Casa Laguna’s popularity with “regulars” like CVDMT is greatly based in our dedication to providing a unique boutique hotel experience with the comfort, friendless, and amenities of a B&B but without the hassles and hustle-bustle associated with big box resorts. We are so pleased that this couple has chosen our inn as their Laguna Beach destination, and we look forward to spoiling them for many years to come.
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Additional Information about Casa Laguna Hotel & Spa

Property: Casa Laguna Hotel & Spa
Address: 2510 S Coast Hwy, Laguna Beach, CA 92651-3932
Phone Number:
Region: United States > California > Orange County > Laguna Beach
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool
Hotel Style:
#1 Green Hotel in Laguna Beach
#2 On the Beach Hotel in Laguna Beach
#2 Romantic Hotel in Laguna Beach
#3 Spa Hotel in Laguna Beach
#5 Business Hotel in Laguna Beach
#6 Family Hotel in Laguna Beach
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Casa Laguna Hotel & Spa 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
Discover an unforgettable ocean view getaway at our historic boutique hotel in Laguna Beach, Orange County, California. Our hotel features a wide variety of beautifully appointed guest rooms with luxurious eco-friendly linens, flat-panel smart televisions and crafted mini bar selections. A variety of soothing massage services are available in our on-site spa. Always rated among the top Laguna Beach hotels, our property is just minutes from beautiful beaches, fabulous restaurants, and Laguna's famous art galleries and summer art festivals. All rooms limited to one or two persons regardless of age or relationship. Not recommended for families/children/groups. ... more   less 
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Also Known As:
Casa Laguna Hotel Laguna Beach
Casa Laguna Inn And Spa
Laguna Inn
Casa Laguna Beach

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