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“Very nice yet not what we expected”

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Casa Laguna Hotel & Spa
Ranked #2 of 23 Hotels in Laguna Beach
Certificate of Excellence
GreenLeadersBronze level
Reviewed 5 August 2014

We visited on our honeymoon in June after visiting Palm Springs we stayed here expecting stunning beach and sea views which you did get but in the pictures it doesn't show the busy highway between there and the beach also the beach it was nearest to had no amenities. In fact it was mainly private residents. While we were there our air conditioning stopped working and so did the hotels wifi which wasn't able to be fixed we also had a bad smell from the bathroom. At night there was some noise for people coming back. Those are the negatives but there were some fantastic points too, firstly the pool was raised high and away from the road so you got the views you wanted. It was peaceful and a sun trap which was great, it was peaceful up there and we really enjoyed it we also shared the couples massage with the champagne in the hot tub. There was also complimentary wine and canapés and we were well placed to get in the town. It was a shame about the negatives but it didn't ruin our trip. Should we return however we will be seeking a beach front hotel with local amenities closer to the sea but this is worth a visit for sure.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank Jamie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGirl, General Manager at Casa Laguna Hotel & Spa, responded to this reviewResponded 6 August 2014

We sincerely apologize for unusual difficulties that occurred during this couple’s visit and made their stay less than perfect. Thankfully, they were able to fully enjoy many of the features and amenities that keep our guests coming back again and again. This couple’s stay just happened to coincide with a major upgrade of our WiFi system. We attempted to advise all of our guests in advance that there would be a WiFi outage but were unable to reach some travelers. We continue to urge all prospective guests to take some time perusing our highly informative website so that they will have no surprises on arrival. Our “About” page clearly describes the property and frequently mentions that we are located on Pacific Coast Highway and, while we have wonderful ocean views, we are not “on the sand.” Our “Rooms” page also mentions the highway and provides a large overhead-view photo that shows the complete layout of our property and nearby streets. Other photos throughout the site clearly show our distance from the ocean. While Casa Laguna is consistently one of the top two guest-rated hotels in Laguna Beach, we remind travelers that no hotel is a perfect match for every prospective guest. We’re sorry we were not a good match for Jamie J, but we thank her for giving us a try.

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360 - 366 of 1,137 reviews

Reviewed 2 August 2014

Laguna Beach is one of our favorite weekend getaway spots, and we've stayed here before. The facility is just uphill from Pacific Coast Highway/South Coast Highway, but feels quiet and secluded. The staff is very friendly and helpful, and the grounds are exquisitely kept with lush vegetation. The gourmet breakfast was even better this time than the last time we were here. They have a large variety of items on the menu, and have multiple vegetarian options, too. This property is probably best suited for adults, since it is quiet and intimate in feel. We'll be back again.

Room Tip: We've enjoyed the indoor spas, available in some rooms.
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Travelfiend53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGirl, General Manager at Casa Laguna Hotel & Spa, responded to this reviewResponded 6 August 2014

We cannot thank Travelfriend53 enough for their valued loyalty and for taking the time to let others know about the features and amenities that keep them coming back to Casa Laguna. We hope they will be returning customers for many years to come.

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Reviewed 1 August 2014

We travel to Laguna Beach once a year for the Pageant of the Masters and the B&B we stay in no longer exists. So we discovered Casa Laguna and we were not disappointed. The hotel itself was gorgeous and classic California architecture. The grounds, fountains, and pool was meticulous. The room was small but fit the two of perfectly and everything was in perfect order.

Then there was the breakfast which was one of the best - they out did themselves.

We are already booking a three night stay for next year. I cannot say enough about this property.

Room Tip: Our room was small but comfortable check out the larger suites.
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Christopher J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGirl, General Manager at Casa Laguna Hotel & Spa, responded to this reviewResponded 6 August 2014

The management and staff of Casa Laguna would like to welcome this couple to our long list of summer festival regulars and we want them to know how much we appreciate their ongoing patronage. We’re so pleased they found so much to love about our inn and we look forward to spoiling them again and again for years to come.

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Reviewed 29 July 2014

We recently stayed two nights at the Casa Laguna Inn & Spa. Our room was comfortable, the breakfasts were fantastic, the staff was friendly, and the location is close to Victoria Beach. We loved it and are already looking forward to our next stay there.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank tshanahan22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGirl, General Manager at Casa Laguna Hotel & Spa, responded to this reviewResponded 6 August 2014

Casa Laguna is proud to welcome many Angelinos like tshanahan22 who have discovered Casa Laguna is a “world away” destination just minutes from their door. We are so pleased they enjoyed their relaxing getaway and we look forward to their next visit.

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Reviewed 23 July 2014

I have stayed at a couple of others places in Laguna previously, but decided to try something different this time, having only a short time in town. This B&B was delightful, the staff, the quaint room, the breakfast(oh the breakfast was amazing!) - only wish I had the luxury of time to enjoy the spa!

  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank Trip030492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGirl, General Manager at Casa Laguna Hotel & Spa, responded to this reviewResponded 30 July 2014

We want Trip030492 to know how much we appreciate their kind review and we look forward to welcoming them back soon—perhaps for a pampering spa getaway.

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Reviewed 23 July 2014

My husband and I returned to Casa Laguna July 4-18, making this our 6th year to do so. Kathryn Mace, GM; has been a welcome presence every year. She introduced us to a couple that she felt we would connect with right off. She was correct.
Casa Laguna staff are all wonderful, you might not always see them as they are very conscientious about letting their guests have all the quite and relaxation that they want, however, if you need anything at all, they are, miraculously right there to accommodate!
The breakfast, prepared fresh daily by an incredible chef, is always a real treat. The afternoon social time with wine and hors de oeuvres is very pleasant as well.
We enjoy just relaxing by the pool with the soft music playing, which can be enjoyed all around the complex, the fountains gurgling, and just reading a good book or taking a nap.
The spa services are excellent whether you choose an indoor massage or one done outdoors in a private garden on the upper terrace with a nice soak in the outdoor spa afterwards, if you choose.
We look forward to our annual visit all year long and are always sad to have to leave. We travel from Baltimore, MD every year for the wonderful environment of Casa Laguna.

Room Tip: Deluxe courtyard rooms are quite, peaceful and you have two terraced patio areas outside your door t...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank LovingLagunaGandG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGirl, General Manager at Casa Laguna Hotel & Spa, responded to this reviewResponded 30 July 2014

Casa Laguna management and staff are always thrilled to visit with these long-time guests and to do our best to spoil them with superb service and amenities. We want them to know that we greatly appreciate their patronage and loyalty, and we are especially appreciative of their kind reviews that give prospective guests a first-hand description and opinion what makes our inn a one-of-a-kind retreat that they want to return to again and again.

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Reviewed 21 July 2014

Took my husband for a overnight get away for his 50th birthday. Loved the Italy feel. Had a couples massage which was wonderful and the breakfast was fabulous. Will definitely stay again. Staff was very accommodating.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank KristiMet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGirl, General Manager at Casa Laguna Hotel & Spa, responded to this reviewResponded 30 July 2014

Many thanks to KristiMet for choosing our inn for her husband’s 50th birthday getaway. We’re so happy they enjoyed our beautiful European style gardens, relaxing spa, and award winning breakfast, and we hope they will make Casa Laguna a regular destination when they want to escape to a world-away that’s just minutes from their door.

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Additional Information about Casa Laguna Hotel & Spa

Address: 2510 S Coast Hwy, Laguna Beach, CA 92651-3932
Phone Number:
Region: United States > California > Orange County > Laguna Beach
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool
Hotel Style:
#1 Green Hotel in Laguna Beach
#2 Romantic Hotel in Laguna Beach
#2 Spa Hotel in Laguna Beach
#2 On the Beach Hotel in Laguna Beach
#5 Business Hotel in Laguna Beach
Price Range: £186 - £350 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Laguna Hotel & Spa 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
Discover an unforgettable ocean view getaway at our historic boutique hotel in Laguna Beach, Orange County, California. Our hotel features a wide variety of beautifully appointed guest rooms with luxurious eco-friendly linens, flat-panel smart televisions and crafted mini bar selections. A variety of soothing massage services are available in our on-site spa. Always rated among the top Laguna Beach hotels, our property is just minutes from beautiful beaches, fabulous restaurants, and Laguna's famous art galleries and summer art festivals. All rooms limited to one or two persons regardless of age or relationship. Not recommended for families/children/groups. ... more   less 
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Also Known As:
Casa Laguna Inn And Spa
Casa Laguna Hotel Laguna Beach
Laguna Inn
Casa Laguna Beach

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