I made a reservation online...Gail called me asking when I might arrive when I had made the reservation for a date 2 weeks in the future. Then I called back 2 days later to cancel and received confirmation. I just got another call from Gail confirming my reservation when I received a confirmation regarding the cancellation. She said she was "leaning on [me]" because SHE hadn't properly cancelled the reservation in her own records. When I told her that was unprofessional and that she had wasted my time (it took me over 30 min to finally get through b/c the line was repeatedly busy), she said it was my own fault that I let someone "steal [my] joy," and that I shouldn't have been stressed about a possible $200 charge for a room I didn't want/need.
I rarely give ratings based on service alone, but the service here was so atrocious that it is well deserved!
- Official Description (provided by the hotel):
- This affordable hotel is only a skip away from the downtown shops and galleries. Located a stroll from Crescent Bay and Beach. It offers 1 or 2 bed accommodations with microwave, fridge, WIFI, free parking and heated pool, & a talented artist in every room, besides around the entire property. Randy Morgan Gallery is also now on the property. Randy created to bas-relief murals around the pool area in 2016. This hotel boasts of being the closet to the gorgeous Crystal Cove State Park, Crescent Bay Park and Pelican Hills Golf Course. "Free" Trolley is available every week-end: 4-11PM Friday, 11AM-11PM Saturday, 11AM-8PM SUNDAY. ... more less
- Reservation Options:
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- Also Known As:
- Best Inn Laguna Beach
- Art Laguna Beach