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“5 star service, with few minor kinks”

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Montage Laguna Beach
Ranked #1 of 22 Hotels in Laguna Beach
Certificate of Excellence
Chicago, IL
Level 3 Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“5 star service, with few minor kinks”
Reviewed 7 March 2014

After experiencing top-quality service at the Montage Deer Valley last winter, I'm starting to get the feel of the small (but growing) Montage hotel chain after our recent stay in Laguna. This hotel chain is, by far, the best of them all. It beats Four Seasons, Ritz, St. Regis by miles. We spent 4 nights at the Laguna hotel in February to attend a wedding. The service at Montage is beyond compare -- the nicest, friendliest staff that will go out of their way for you...little touches like frequently wishing us "good morning" and "good evening" can go a long way.

Room: We stayed in a little bungalow room closer to the beach. It was comfortable and nicely appointed, though walls were a little thin and we could hear the people's radio next door. Bathroom was large with a beautiful tub. The water pressure for the shower was a little too rough for the kids, though. Housekeeping did a wonderful job tidying up and always came at convenient times.

Lobby: One of the most beautiful and well-decorated lobbies I have seen. Large and sophisticated, though not overly pretentious. Very comfortable with great service, evening entertainment, and fun people watching.

Kids: The pool is heated and the kids enjoyed it daily, as well as the hot tub. The front desk offered them little stuffed animals upon arrival. My only gripe is that it would be nice if there was a game room with arcade and foosball (they had a great game room in Deer Valley). It's nice to have a game room close by while parents can enjoy a cocktail in the lobby. We did check out the Kids Club room but it was empty and seemed to cater to smaller children and my kids are in grade school and can pretty self-manage. The restaurants offer kids menus upon request.

Notes for improvement: The valet fee is high and the driveway did get crowded at times, though valet service was friendly. Also, it would be nice if the hotel offered daily bottled water in the rooms. They did bring extra bottle water with our room service at no charge, but this should be included in the resort fee as it is becoming standard industry practice.

I hope Montage develops a loyalty program. This is becoming my favorite hotel chain and I'm looking forward to their new openings.

  • Stayed February 2014, travelled with family
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Helpful?
Thank Chicago_Traveler78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ToddOrlichGM, General Manager at Montage Laguna Beach, responded to this review, 13 March 2014
I have sent you a private message with my contact information. I hope to learn more about your experience and ensure perfection on your next visit. Please call me when the opportunity allows. We look forward to welcoming you back soon.

Warm regards,

Todd Orlich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (307)
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English first
Chicago, Illinois
Level 5 Contributor
62 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 March 2014

I have stayed at the Montage in Laguna many times, and it continues to NEVER disappoint. This is one of my favorite hotels in the world. The setting, the service, the rooms, the atmosphere, the spa, the dining, the beaches are simply the best. Nick and Antonio provide amazing service at the Mosaic Bar and Grill, and the views from the rooms and the walking paths and parks surrounding the hotel are a little piece of heaven. The spa is one of the best I have ever experienced, and don't miss the hot/cold 90 minute massage. The fire pit is a great place to hang out at night and enjoy the view and a glass of wine. The hotel is conveniently located across the street from a CVS, Z Pizza, and an Albertson's. The walking paths around the hotel have amazing flowers and other landscape, along with benches that allow you to just sit and take in the amazing views. The beds and bed linens and the sound of the waves provide a great night's sleep.

Room Tip: Room 221 or the Single Bungalow.
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  • Stayed February 2014, travelled on business
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Helpful?
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ToddOrlichGM, General Manager at Montage Laguna Beach, responded to this review, 13 March 2014
Your enthusiasm and love of Montage is truly inspiring and such a wonderful testament to our dedicated staff. Thank you for your praise, which I am happy to share with the team. We look forward to being the site of many more incredible retreats.

Warm regards,

Todd Orlich
General Manager
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Hockessin, Delaware
Level 6 Contributor
139 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 25 February 2014

A too-short stay for a recent business conference at this slice of heaven in Southern California. My room was the size of a 1-BR NYC apartment with a palatial bathroom that included a soaking tub, and a separate walk-in closet. Great ocean views even though I was on the outside of the hotel (versus the interior rooms looking directly out on the ocean). An interesting layout with the lobby on the top floor of the hotel to take advantage of breathtaking views of the Pacific ocean. I have a severe nut allergy and the expert staff obligingly walked me through a buffet luncheon of Asian/fusion items without incident. The food overall was excellent, the bar scene was lively and I was able to escape the east coast winter for 48 hours and sleep with my sliding door open to hear the crashing waves.

Room Tip: If traveling for a special event, be sure to request a room facing directly out onto the ocean. The...
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  • Stayed January 2014, travelled on business
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Helpful?
Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrison, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2014

California chic. Upon entering the Montage after being greeted by a staff that was eager to please, we spied ocean views, to die for in the lobby, as we were escorted to our room. It's here, in the evenings, that we horsed around as we listened to the waves crashing in the distance and treated ourselves to martinis (shaken not stirred) and homemade biscotti that we could not find fault with. Returning to our room each night was a romantic treat, from the gourmet chocolates, and fresh slippers left at the bedside to the soft music playing. My only complaint was that I was floored, literally, by the condition of the carpet in the Loft restaurant's outside balcony where a bomb could do no harm to its appearance. Surely a new one is on order but it hasn't arrived yet. Maybe it is coming by airship? Aside from this trivial observation, my wife and I will be "Russian" back as we can!

Room Tip: If you want ocean view rooms make sure you are above the second floor.
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  • Stayed February 2014, travelled as a couple
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Helpful?
1 Thank Me2Picky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Rosa, California
1 review
Reviewed 23 February 2014

We just returned from two nights there. The hotel was peaceful and had wonderful ocean views. The staff was amazing all throughout the hotel. My only complaint was the bath did not hold water, which was taken care of upon request.
Thank you Montage it was a wonderful stay and we look forward to returning in a few months!

  • Stayed February 2014
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Helpful?
Thank Kylival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
125 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 22 February 2014

What can I say about this place that hasn't been said before? The Montage is a spectacular, magical place and should be on everyone's bucket list. We enjoyed our stay from the minute we got out of the car until it was time to get back to reality and head back to the salt mines in NYC. Everything was perfect, from the staff who were all extremely friendly, polite and helpful, to the room which was of a good size and beautifully decorated, to the grounds and the dining venues. The bed was super comfortable and we slept blissfully, with the door to the balcony wide open so that we could enjoy the ocean breeze and the sound of the crashing waves. We loved sitting by the main pool and the hot tub with our chaises overlooking the Pacific Ocean. We can' wait to return.

  • Stayed February 2014, travelled as a couple
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Helpful?
Thank AMAigner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ToddOrlichGM, General Manager at Montage Laguna Beach, responded to this review, 13 March 2014
You describe what I hope is the quintessential Montage experience, complete with relaxation and awe-inspiring moments by the sea. I am glad you can cross an item off your ‘bucket list’ and hope it was just one of many spectacular retreats.

Warmly,

Todd Orlich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anaheim, California
Level 6 Contributor
235 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 22 February 2014

A beautiful setting overlooking the ocean. The entrance opens into a grand lobby. Our room was $425.00 a night for a non-ocean view. Our view was the parking area. Staff very attentive, room was very nice with very nice bath amenities, wifi was poor, two newspapers including the NY Times. Nice lunch at Mosaic Grille and dinner at the Studio was excellent.

Room Tip: Try to get an ocean view.
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  • Stayed August 2013, travelled on business
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Helpful?
Thank Burnie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Montage Laguna Beach

Property: Montage Laguna Beach
Address: 30801 South Coast Highway, Laguna Beach, CA 92651-4221
Phone Number:
Region: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Laguna Beach
#1 Business Hotel in Laguna Beach
#1 Family Hotel in Laguna Beach
#1 Romantic Hotel in Laguna Beach
#1 On the Beach Hotel in Laguna Beach
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Montage Laguna Beach 5*
Number of rooms: 250
Official Description (provided by the hotel):
Montage Laguna Beach is a luxury California beach resort where guests enjoy premium services including including rejuvenating wellness options at the 20,000-square-foot Spa Montage; gourmet dining at Studio, The Loft, or Mosaic Bar and Grille; outdoor relaxing by one of two onsite pool decks; and much more. ... more   less 
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Also Known As:
Montage Laguna Beach Hotel Laguna Beach
Montage Hotel Laguna Beach
Montage Resort Laguna Beach

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