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“Can't beat the VIEW but.....very disappointing inside!”

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Pacific Edge Hotel on Laguna Beach
Ranked #13 of 23 Hotels in Laguna Beach
Reviewed 27 January 2013

By the looks of the photos on their website the Laguna Beach Pacific Edge Hotel seems like it would be fresh, trendy and a nice ocean-front accommodation. We have stayed in Laguna Beach many times but this was our first time staying at the Pacific Edge Hotel. When we arrived we immediately noticed the property and the pools seemed very old "motel-ish" feeling. When we got inside our deluxe ocean front room with adjoining room for the kids, we were very disappointed in the condition. The view from the King bedroom balcony was spectacular, however, our room which was the closest to their bar/restaurant was extremely noisy and lacked any type of privacy as guests eating outside seemed as if they were right with us on our balcony. There was also a bar stereo speaker attached to our balcony so ALL day and evening we heard loud music in our room. When we finally complained about the manager turned it off for us be it was back on the very next day. Both the King room and the two Queen adjoining room were very run-down inside, including the bathrooms. Much of it was general maintenance that was obviously lacking. We complained and asked if there was a room that was more updated and less run-down but the second room they showed us looked just the same if not a little worse and that particular two-Queen bed adjoining room smelled really bad. We didn't realize this was a pet-friendly hotel either and many of the other people staying there did have dogs on the property and the beach, one of which ran into our room and had to be chased out by it's owner. The beach that is in front of the Pacific Edge is beautiful and perfect for the kids to play and run in the surf but seeing all the dogs do their "business" on it grossed me out to think our kids were burying themselves in that sand and building sand castles. Overall, we would not stay at this hotel again.

  • Stayed: December 2012, travelled with family
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Thank GSM3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 6 February 2013

As proud residents of Laguna Beach, we take great strides to ensure that all of our guests feel welcome and comfortable at all times. We're sorry to learn of your disappointment, especially since you were so looking forward to your stay.

We wish that we had been able to find you an available room to your liking. However, we find it prudent to mention that we are currently in the midst of making the necessary updates for our guests. This is an ongoing project, so we would be happy to hear any further suggestions you may have in regard to improving our suites.

We want all of our gets to feel at home, even our four-legged friends. While we can certainly understand your frustration, we have no influence on the care-taking styles of our visiting pet owners on public beaches. Still, we will see what steps we can take to make sure that all of our rules are communicated clearly to create a relaxing environment for everyone. Thank you for taking the time to voice your concerns. We hope to have another opportunity to earn your business next time you're looking to get away.

All the best,
Bill Tremper, General Manager

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960 - 966 of 1,455 reviews

Reviewed 25 January 2013

The hotel staff is very friendly and helpful. The grounds are clean and very well kept. This hotel has rooms and suites right on the beach or gardenview/partial views that are steps away from the beach. We stayed in the Beachfront King (room #124) for 2 nights and it was so beautiful. The view from the balcony is breathtaking. I will stay here again and will recommend it to everyone I know!

Stayed: January 2013, travelled as a couple
Thank Natasha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 5 February 2013

Yes, our ocean view is absolutely breathtaking! We're so happy that you enjoyed your stay, and that you took the time to share your kind words. Thank you, Natasha! We look forward to your next visit.

All the best,
Bill Tremper, General Manager

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Reviewed 23 January 2013

We didn't sleep here, but enjoyed one of their beachfront surf cabanas for the day. This was a spectacular experience. You get a private beachfront room and deck with easy beach access, your own server, a beach helper, and everything the hotel has to offer. Great place to have a girlfriend's getaway, baby or bridal shower, or entertain friends for a day at the beach. Walk to downtown Laguna Beach in just minutes from this amazing location!

  • Stayed: January 2013, travelled with friends
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1  Thank Meels12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 29 January 2013

Whether you're staying several nights or just for a quick day at the beach, we're thrilled to hear how much you enjoyed your time with us! Thanks for the wonderful review. We'd love to welcome you and the girls back next time you're looking to get away!

Cheers,
Bill Tremper, General Manager

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Reviewed 23 January 2013

We had a package deal for two nights. Overall the staff and location are best part of this property. The reception staff is very friendly and accommodating. The rooms are old and small but I liked the beachy and retro vibe it had going on. The location on a small, intimate part of the beach is outstanding - makes up for the old rooms. I mean come on, you're right on the beach, get your booty outside! When you want a break from the ocean (tide can get a bit rough) the pool and hot tub are a nice touch. Complimentary lounge chairs, umbrellas and beach towels for guest use - yes! We dined next door at the Beach House for an early breakfast - the setting, server and breakfast dishes were divine. Hopefully as the property gains its footing they can reinvest some of the profit in to the rooms - get rid of the tube tvs to get some extra room space - and update/replace the creepy stained curtains. I did ding them a a star because their valet staff was lazy in parking our car. Overall, I'd return, good value and great location.

  • Stayed: July 2012, travelled as a couple
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1  Thank flacaSandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 29 January 2013

Laguna Beach is the ultimate place to let loose! Between our beautiful beach, relaxing pool and mellow vibe, we're thrilled that you enjoyed your stay. Thanks for leaving such great feedback about our interiors—we are working to make the necessary updates, so we'll be sure to remember your words as we renovate! We'd love to welcome you back again soon, Sandra. Until then, thank you once again!

Best wishes,
Bill Tremper, General Manager

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Reviewed 22 January 2013

Overall, we really enjoyed the hotel.

Pros:
- Location! Right on a beautiful beach with umbrellas and chairs.
- Location! Walk to most everything in Laguna.
- Super friendly, awesome staff. Javid was always so nice and helpful.
- Cute rooms, nice Lather brand products, fun vibe.
- Really reasonable price for our stay during a sale.
- Pet-friendly for no fee

Cons:
- You get some traffic noise in rooms on street (village view)
- No balcony or patio in our room.
- Older hotel
- Very small pools
- Our first room stunk of cigarette smoke but they moved us quickly and apologetically.

Room Tip: If you want to splurge I bet the ocean view rooms have an amazing view!
See more room tips
  • Stayed: January 2013, travelled with family
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Thank travelhonu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 29 January 2013

Sounds like you had a blast! Whether it's good or bad, we are always happy to hear our guests feedback. It's candor like yours that allows us to become even better! Thank you for taking the time to share your story. We hope to have you back again soon!

All the best,
Bill Tremper, General Manager

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Reviewed 19 January 2013

The Pacific Edge is a comfortable, older hotel that is a bit funky, but you can't beat the location. The ocean front rooms have an amazing view of the Pacific Ocean and the staff are very friendly. The walk to town along the water is beautiful!

Room Tip: The oceanfront rooms are the best!
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  • Stayed: December 2012, travelled with family
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Thank Lauran1790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 29 January 2013

You really can't beat our location, or our ocean views! Thanks for singing our praises, Lauran. We look forward to your next visit!

Warm regards,
Bill Tremper, General Manager

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Reviewed 8 January 2013

I was pleasantly surprised to see our oceanfront room. It was 70's, beachy themed, with a cute little equipped kitchen. The view was stunning and the hotel was clean and the employees were very attentive and polite. The restaurants onsite are wonderful with stunning views. If you don't get an oceanfront room, the have sun cabanas right above the sand with a furnished stocked room to relax. I loved staying in this hotel, I would definitely come back with the family.

Room Tip: corner rooms seem to have the better views
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  • Stayed: January 2013, travelled as a couple
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Thank muffinjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, General Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 10 January 2013

Yes! Our beach-side cabanas are the perfect place to soak up the sun. We're so happy to hear that you enjoyed your stay in Laguna Beach—thank you for taking the time to share your kind words! We'd love to welcome you back again soon.

All the best,
Bill Tremper, General Manager

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Additional Information about Pacific Edge Hotel on Laguna Beach

Address: 647 South Coast Highway, Laguna Beach, CA 92651-2415 (Formerly Vacation Village Hotel)
Phone Number:
Region: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Business Hotel in Laguna Beach
#8 Romantic Hotel in Laguna Beach
#9 Family Hotel in Laguna Beach
#11 On the Beach Hotel in Laguna Beach
Price Range: £120 - £236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pacific Edge Hotel on Laguna Beach 3*
Number of rooms: 109
Official Description (provided by the hotel):
Imagine the cool ocean breeze brushing up against your cheek. Admire the views of the deep, blue, Pacific Ocean from the balconies overlooking the waves of one of our oceanfront rooms. Enjoy convenient sunning, surfing and swimming as the sand is just steps from your room. Pacific Edge Hotel is not only steps away from the sand of the California coast, but also steps away from everything that Laguna Beach has to offer. The hotel is within walking distance of both Laguna Village and the shops and galleries along the South Coast Highway. In addition to your holiday and vacation needs, we are known for being an ideal destination for groups, social events, and wedding. Our magnificent Villa offers a prime, one-of-kind event space, suitable for the most important and precious events. We look forward to you joining us for your next leisure or business stay. ... more   less 
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Also Known As:
Hotel Pacific Edge
Pacific Edge Laguna Beach
Vacation Village Laguna Beach

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