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“Surprisingly incredible, refreshing customer service! A gem!” 5 of 5 bubbles
Review of Pacific Edge on Laguna Beach, a Joie de Vivre Hotel

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Pacific Edge on Laguna Beach, a Joie de Vivre Hotel
Ranked #10 of 22 Hotels in Laguna Beach
Certificate of Excellence
Wisconsin Dells, Wisconsin, United States
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Surprisingly incredible, refreshing customer service! A gem!”
5 of 5 bubbles Reviewed 20 December 2013

We visited this hotel for several days in nov 2012, our family's first trip to disney and legoland. We booked on expedia, wanting a mid point between our two destinations. Upon arrival I was uneasy, as motels with the outside doors freak me out. Upon check in, we were greeted with the absolute best staff we have ever encountered! It is amazing, considering customer service in our country is declining rapidly. They truly appear to love their jobs, and we will return to this hotel next time we go to the area. Our children received a cute little bucket of sand toys, dinner on site with views and the serene sounds of ocean waves was awesome. The blankets they provided as the evening chilled in the semi outdoor restaurant were a thoughtful touch. The rooms aren't glitzy and are dated, but were very clean, and I felt like I was staying in an extremely laid back beach condo. Never again will I make assumptions just because of the exterior room access. We felt completely safe the entire trip, and I highly recommend any employer in the hospitality business send their staff to train with these amazing people. Heck, all of us can take a lesson from the level of respectful, kind, and accommodating service of the staff at this location. I am now wondering if we would experience the same at all join de fiver hotels? Kudos to you all, spread the love to the rest of the planet please!

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank April M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Manager at Pacific Edge on Laguna Beach, a Joie de Vivre Hotel, responded to this review, 23 December 2013
Wow, April! We couldn't have asked for kinder words, especially regarding our staff. I'm thrilled that they made you and your family feel so welcome, and they're going to be even happier to know that, too. Thanks so much for the kind words, and for making us a part of your vacation. We'd love to welcome you back whenever you need a little R & R!

Warm regards,
Bill Tremper, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,330 reviews from our community

Traveller rating
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    370
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    129
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (425)
Date | Rating
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English first
Woodland, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 December 2013

My amazing expierence started with the excellent Customer service at check in provided by Javid Bholat. He made sure that every question was answered, that our accommodations was what we wanted but more importantly he followed up to insure that we where happy. I was sometimes confused as to whom the staff were. Not only were the guest friendly the hotel staff was also accommodating. For example I was carryig more than a few bags and a staff asked if he could assist I polietly stated that I was ok less than a minute later a guest offered to assist as well. I accidently stumbled on this hotel. My getaway was always San Diego. Not anymore this is my Hidden paradise. I enjoyed the Hotel and its location but more importantly the Staff. Javid set the tone for an amazing stay. I was almost hesitant to write this only because I never want the Hotel to not be available.. I strongly suggest that you experience this Hotel for yourself. Also ask for Javid (Im not sure if he is the face of the Hotel but he should be) Enjoy

Room Tip: Ocean Front Higher Floor
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  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank victor b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Manager at Pacific Edge on Laguna Beach, a Joie de Vivre Hotel, responded to this review, 12 December 2013
We're so glad you found us, Victor! You're right about our team—they're always happy to help, but it's good to see that our guests were just as friendly. We're lucky to have them! Thanks for the wonderful review, and please keep us in mind next time you need a little sun. I know Javid and the rest of our crew would love to have you back!

Cheers,
Bill Tremper, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
48 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
5 of 5 bubbles Reviewed 8 December 2013

Like others have pointed out, the rooms are a little dated and possibly in need of modernisation, however, they are perfectly clean and comfortable. Yes, the air conditioning unit is old fashioned, noisy, and struggles to keep the room cool

Anywhere else, the points mentioned above could have affected the quality of your stay, but we specifically chose an ocean front room which meant that we could stand or sit out on our balcony looking at the beach and the ocean. Even better at night time we could sleep with the patio door open, just listening to the sound of the waves breaking on the beach below - perfect!

On one of the mornings we were enjoying our cup of coffee on the balcony when 3 dolphins cruised past probably not more than 50 yards from shore

Valet parking is standard as set out on the hotel's website, but even though the hotel was full, we never had any issues or delays in getting our car

Laguna Beach is a lovely little town with a number of great bars and restaurants and very friendly people

We stopped at Ralphs for some supplies, and although we didn't have the discount card, they did give us "an old world discount" - a very nice touch which we certainly wouldn't see in Tesco or other supermarkets in the UK

We would definitely return

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tangerines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Manager at Pacific Edge on Laguna Beach, a Joie de Vivre Hotel, responded to this review, 10 December 2013
I'm so glad you were able to see the dolphins! They're really a sight to behold, especially from the comfort of the balcony. Thanks for making us a part of your trip to Laguna Beach, and for the kind words. We'd love to welcome you back next time you need a little sunshine!

All the best,
Bill Tremper, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laguna Beach, California
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed 1 December 2013

This place has deteriorated and they try to paint over the well worn facility. They have doubled their prices over the last 3 years and yet its getting worse. terrible customer service. no discounts for frequent stays. Last room we were in had torn curtains. 2 lights did not work and a door would not close. the carpets were filthy. Motel 6. , travel lodge, and holiday inn are a better deal for the money. you will be disappointed if you stay here. We started staying here in 2008 and it has gotten so bad over time. many better hotels to stay at for cheaper. The restaurant is now closed.

  • Stayed November 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Manager at Pacific Edge on Laguna Beach, a Joie de Vivre Hotel, responded to this review, 3 December 2013
I'm surprised to hear about this, Bob, especially since it seems that you had enjoyed your previous stays. However, we are currently in the midst of implementing the necessary updates for our guests, and we look forward to the outcome of this project. We hope you'll be able to see our renovations for yourself next time you need to get away, but until then, thanks for your feedback.

Best,
Bill Tremper, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 15 November 2013

Although slightly dated the hotel's location, cleanliness and friendly staff made our stay very enjoyable. Great spot for those traveling on a budget, be aware the parking is valet only and not included in the cost of the room

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kbhst3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Manager at Pacific Edge on Laguna Beach, a Joie de Vivre Hotel, responded to this review, 25 November 2013
You just can't beat this location! Thanks for making us a part of your getaway. Keep us in mind next time you need a little sun!

Cheers,
Bill Tremper, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 12 November 2013

We got a good deal with Westjet with a stay at this hotel and it was a really great hotel right on the water. We loved being on the beach and being able to walk to the main centre of town within 5 minutes. Laguna Beach was such a nice place to go to, to relax and not feel like you have to do anything. We walked along the beach and explored as far as we could. The hotel was just what we needed. Have cold water in the lobby and helpful staff who directed us around and called a cab for us. If you want to go to Disneyland, be prepared to spend a lot on a taxi.

  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Cayley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Manager at Pacific Edge on Laguna Beach, a Joie de Vivre Hotel, responded to this review, 25 November 2013
Walking distance from the beach and town center and plenty of family fun—sounds like a blast! Thanks for getting away with us. We'd love to welcome you back next time you need a little sun!

Cheers,
Bill Tremper, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 4 November 2013

I found Pacific Edge through Expedia, and took advantage of a good deal on a village-facing room with two double beds. When we arrived, Javid, the friendly and efficient person who greeted us at check-in, offered us a very reasonable upgrade to an ocean-facing room with a king bed. We took him up on the offer, and were thrilled by everything about that choice: the view from the balcony, the quality of the room in every detail, the sound of ocean waves and proximity to the beach, just a short flight of stairs away. We were on the first floor, so the (salt-water) pool and hot tub were also just a short walk away. The pool area is enclosed, but open to the sky, so it was a comfortable combination of indoor-outdoor feeling, and I especially enjoyed the salt-water (large) jacuzzi, without the smell of hot chlorine. In addition to the quality and location of the room, we enjoyed an excellent evening meal at The Deck, a highly-rated outdoor restaurant just a few steps from the hotel parking lot. We wouldn't have thought about upgrading if Javid hadn't presented the opportunity, and we are so glad we did. Our only regret was that we didn't stay two nights, but we'll correct that mistake next time. The Pacific Edge is so close to to shops and restaurants along Highway 1, that we want to take more time to enjoy the room, the beach, the view, and the sites next time.

Room Tip: Definitely go for the ocean-facing rooms in the new building closest to the beach.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank cdiven23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Manager at Pacific Edge on Laguna Beach, a Joie de Vivre Hotel, responded to this review, 6 November 2013
We wish you had been able to stay a second night, too, but we're so happy to hear how much you enjoyed your visit! Your kind words mean the world to us, so thanks for leaving them. Please let us know if there's anything else we can do to show you an even better time!

All the best,
Bill Tremper, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pacific Edge on Laguna Beach, a Joie de Vivre Hotel

Property: Pacific Edge on Laguna Beach, a Joie de Vivre Hotel
Address: 647 South Coast Highway, Laguna Beach, CA 92651-2415 (Formerly Vacation Village Hotel)
Phone Number:
Region: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Business Hotel in Laguna Beach
#8 Romantic Hotel in Laguna Beach
#8 On the Beach Hotel in Laguna Beach
#11 Family Hotel in Laguna Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Pacific Edge on Laguna Beach, a Joie de Vivre Hotel 3*
Number of rooms: 129
Official Description (provided by the hotel):
Imagine the cool ocean breeze brushing up against your cheek. Admire the views of the deep, blue, Pacific Ocean from the balconies overlooking the waves of one of our oceanfront rooms. Enjoy convenient sunning, surfing and swimming as the sand is just steps from your room. Pacific Edge Hotel is not only steps away from the sand of the California coast, but also steps away from everything that Laguna Beach has to offer. The hotel is within walking distance of both Laguna Village and the shops and galleries along the South Coast Highway. In addition to your holiday and vacation needs, we are known for being an ideal destination for groups, social events, and wedding. Our magnificent Villa offers a prime, one-of-kind event space, suitable for the most important and precious events. We look forward to you joining us for your next leisure or business stay. ... more   less 
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Also Known As:
Hotel Pacific Edge
Pacific Edge Laguna Beach
Vacation Village Laguna Beach

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