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Laguna Riviera Beach Resort
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Reviews (383)
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All reviewsprivate deckocean viewcontinental breakfastwithin walking distancecold cerealmurphy bedfull kitchenliving roomshopping and restaurantsralph's grocery storeromantic weekendamazing locationart galleriesrelaxing staystaff was very friendly and helpfulthe clifffree trolley
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343 - 348 of 383 reviews
Reviewed 29 August 2005

Our first visit to the Riveria was very nice. We enjoyed our room (509) with a side ocean view and got a kick out of the 1950's era feel of the motel. We selected a different room and made reservations to return to the motel a few weeks later for another visit.....what a mistake that was, we should have quit with our good memories! For our second visit we arrived a little before 2pm and told the desk girl we were a little early for check in but would sit and enjoy the sun in the lawn area. She told us that our room would be ready in a few minutes anyway. I returned to see about checking in after 4 and was told the room was not ready yet. When I mentioned that it was after the check in time she told me "Check in time is 4 or later" so basically the room could be ready at 4 "or later" at the motels discretion. I told her that by her logic I could show up at 9pm and the room might still not be ready. She was too busy arranging pool hotels to talk to me anymore so my family returned to the beach until after 6 pm and then when we returned to the office for a third time....you guessed it....our room was STILL not ready!! Thankfully there was a different desk clerk to talk with but it was only AFTER I mentioned cancelling the reservation that they offered to change us to a different room. Turns out the first room had major plumbing problems. Nobody told us this, we saw the repair truck and the guys working in the room. They told us they were really busy and I should be more understanding. What a disaster, we finally got into a room after waiting for over 4 hours. I emailed the manager after arriving home and told him how disappointed we were and he promptly wrote back and offered his apology and said he would look into what happened and get back with me but I never heard from him again. We now stay at a different hotel when visiting the area and would NEVER recoomend the Riveria after being treated so poorly by the office staff. We understand that problems arise but that is no reason to treat your paying customer so rudely.

  • Stayed: July 2004
    • Value
    • Rooms
    • Cleanliness
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17  Thank Ace624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Salt Lake City, UT
149
Reviewed 21 August 2005

What a great place. We stayed for just over a week, 10 days to be exact and loved every one of them. Laguna is a place that, after you leave, you just want to go back. We have been vacationing on and off in Laguna Beach since the early 80s. The town is easy going with creativity and a casual air about it and the Riviera mimics that feeling. It's been in Laguna so long that it feels like part of the Laguna experience. We stayed in a comfortable surprisingly large Ocean View room on the top floor. In the morning we would pick up our coffee, and breakfast snacks in the office, take them back to the room and watch the morning waves roll in from our deck.

The room was clean and comfortable not real modern, but not terribly dated either. You do see some wear and tear from being on the ocean, but having visited Laguna many times over the years that’s what you find with most established ocean front properties. In a way it adds to the beach experience. The staff was attentive and helpful. The property appears to have had a recent facelift, and there are hand painted murals everywhere. Our daughter was particularly fond of a gecko she found painted on one of the pathways. Just for a moment she thought it was real and then broke out laughing when she discovered it wasn’t.

They are located right on the beach and have towels, beach chairs, umbrellas and even body boards available to use. The downtown area is a 5-10 minute stroll to the North and restaurants are everywhere. There must be 15 or 20 within a 10 minute walk. The weather was great save for a couple of overcast days during which we explored the art exhibits and spent some time in the hotel pool area.

We love Laguna and plan on staying at the Riviera next time we vacation there. After visiting so many times, I just wish we had discovered the Riviera sooner. Based on my personal experience it's a bargain for the location, room size, and price. I gave if 5 stars because it met all of our expectations and offers a real value. We totally loved it. It is superior to the other properties we have stayed at in LB but it's not 5 stars like the Ritz Carlton or the Montage, I cant even afford the entry level $850 a night to try and compare them, but for our needs the Riviera Beach Resort is a perfect 5 stars.

  • Stayed: July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
49  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Las Vegas, NV
148
Reviewed 25 July 2005

Having read the reviews and all the pros and cons we decided to give the Laguna Riviera a shot and are we glad we did. The beach is stunning and the waves were perfect for both surfing and boogie boarding. The hotel itself is full of charm and has a great feel to it. Sure as some have mentioned the decor may be a tad dated, but the place is clean comfortable and very well preserved. The five of us stayed in a side view room for about $130 a night. Even at the price we could still see the ocean. A couple of the nights we reserved the BBQ on the front patio and cooked up steaks and salmon which we ate while watching the surfers taking their last rides of the day. The local tram which is free picked us up right out front for a nice tour of Laguna that ended at the festival grounds where we checked out the various artist that were showcased. Later the same tram delivered us back to the hotel. Just down the street is a great little breakfast place called the Pengin Cafe. It's like an original 50's diner and has some long lines on the weekend, but if it's midweek you should give it a try. Otherwise the free continental breakfast served up in the hotel lobby will get you by. All in all we were more than happy with the hotel, it's staff and the prices. Given the opportunity we would for sure stay again.

  • Stayed: July 2005
    • Value
    • Rooms
    • Cleanliness
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48  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
DFW, Texas
123
Reviewed 14 July 2005

  • Stayed: July 2005
    • Value
    • Rooms
    • Cleanliness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 July 2005

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Spokane, WA.
163
Reviewed 8 June 2005

  • Stayed: May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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