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“Great Beach Location” 4 of 5 bubbles
Review of Surf & Sand Resort

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Surf & Sand Resort
Ranked #7 of 22 Hotels in Laguna Beach
Certificate of Excellence
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great Beach Location”
4 of 5 bubbles Reviewed 28 February 2014

I really enjoy staying at this hotel. It can get a bit expensive during the summer time but so much fun to stay here. The hotel sits right on the ocean and has awesome views. I only live 15 miles away but every time I stay here it feels like I’m on vacation. The bar area is nice to sit and listen to the waves crash below you. The pool area is so enjoyable and I can easily hang out here all day and run up a decent pool bar tab. The rooms are nice but really nothing special. Don’t get the room directly in front of the swimming pool gate or you’ll hear it slam nonstop. Also when eating room service on your balcony watch out for seagulls…they have no problem landing on your table while you are still eating. The location is great with tons of restaurants, bars, shopping and art galleries right outside the front door. So ready for summer to come and spend the weekend.

  • Stayed July 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank BrandonTCU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (512)
Date | Rating
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English first
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 28 February 2014 via mobile

I give Surf and Sand a positive Wave Review! I arrived late and a generous "snack" was waiting in what you might expect; a giant sand bucket complete with shovel. There were shutters to lessen the waves crashing (but why spoil the atmosphere?) Rooms in the tower are quieter. Great location, walking distance to shops in case you don't find what you are looking for on property which has an excellent choice. Whether on business or for pleasure Surf and Sand is an excellent choice. I'll be back.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Frozencaribou1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanside, California
1 review
5 of 5 bubbles Reviewed 26 February 2014

We have been coming to Surf & Sand for many years. We enjoy everything the resort has to offer. First the spectacular ocean view! The rooms are the perfect size and always spotless. Our visit last weekend was the first time we stayed in a junior suite, the room was bigger than we had stayed in before it was a real treat. We really enjoy sitting by the fire pits in the morning with a cup of coffee and at night with a drink to watch the sunset.
The resort is walking distance to some wonderful shops. The restaurant on the property is very good. From the moment you drive on to the property to a relaxing lunch on the beach,the Customer Service is Outstanding!!!! The Team at Surf & Sand is the true reason we keep coming back.
Thank you for giving us a wonderful spot to make fantastic life memories.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JacqueSalas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surf_and_Sand_Resort, General Manager at Surf & Sand Resort, responded to this review, 3 March 2014
Dear Valued Guest,

Thank you for sharing your feedback regarding your recent stay at Surf & Sand Resort.

We are thrilled to hear you had a fantastic stay and enjoyed our guestrooms, amenities, and service. I will be sharing your comments with our team.

The walking distance to many wonderful shops in Laguna is a great plus - I agree!

We look forward to your return,

Sincerely,

Joanna Bear
Resort Manager
Surf & Sand Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 February 2014

My husband and I decided to celebrate our 40th wedding anniversary at the Resort as we had done on our wedding night. Our stay, though short, was the perfect way to start our trip down memory lane. The location is stunning and as if sunset from our balcony wasn't enough, the sounds of the ocean right below, provided the perfect romantic soundtrack to our evening. Our room was elegantly appointed and spacious with breath taking views, but perhaps what was most memorable was the service. At check-in we were greeted so warmly and our anniversary acknowledged without prompting. The recommended dinner at Splashes and it truly is a must when you stay, offering great food and warm friendly experience. I also suggest you start off you're evening at the patio lounge, great atmosphere and my husband raved about the blood orange margarita. Perhaps my favorite touch was receiving the most delicious chocolate dipped strawberries and a truly thoughtful hand written note congratulating and welcoming us to the Resort. It's touches like this that really make a stay remarkable and show a loyal guest, that after 40 years we again made the perfect decision as to where to spend an incredibly special occasion.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carole E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surf_and_Sand_Resort, General Manager at Surf & Sand Resort, responded to this review, 3 March 2014
Dear Valued Guest,

It is a true joy for us at Surf & Sand Resort to create special memories for our guests. We appreciate you choosing us to help celebrate such a joyous occasion, as your 40th Wedding Anniversary!

Thank you for sharing your feedback on TripAdvisor.

Sincerely,

Joanna Bear
Resort Manager
Surf & Sand Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
miami
Level Contributor
114 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed 25 February 2014

Check in and were taken to our room. There was an outdoor walk to the next building and the down a flight of stairs to our room which faced the ocean and the afternoon sun. The room had shutters that did not close all the way to block out the sun.

The room was hot so we looked for the A/C thermostat. There was none to be found and then called reception who told us that there was no A/C in the hotel.

Neither the web site nor my travel agent mentioned there was no A/C which I expected from experience with many 4 & 5 star hotels. I was told by the front desk that it was not listed in the list of amenities shown on the web site.

We cancelled our reservation and left.

If you can stay in an non air conditioned room this is really a nice place

  • Stayed February 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
Helpful?
3 Thank Miamijim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surf_and_Sand_Resort, General Manager at Surf & Sand Resort, responded to this review, 5 March 2014
Dear Valued Guest,

My sincere apologies that you were unable to experience a pleasant
stay at Surf & Sand. As our very valued guest, I appreciate your feedback
so that we are able to improve upon our services.

I understand your frustration in our lack of air conditioning. I am very
pleased to inform you we have been in the process of researching options to
include air conditioning for all of our guestrooms. As with
any project of this magnitude, it will be a lengthy process;

Please feel free to call me directly at 949-793-8054 for any future assistance.

Sincerely,

Joanna Bear
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grosse Pointe, MI
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 25 February 2014

Stayed 3 nights for a work trip. Brought my wife and 7 year old with me. The hotel is great. The location and views are phenomenal. We loved the area and were able to get to Disney one day. The drive wasn't too bad. I highly recommend staying here.

Room Tip: Tower room so that you are not directly above the pool. Ask for a high room as well. The surf is p...
See more room tips
  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dmaidlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surf_and_Sand_Resort, General Manager at Surf & Sand Resort, responded to this review, 3 March 2014
Dear Valued Guest,

Thank you for sharing your feedback on your recent stay at Surf & Sand Resort.

I was thrilled to hear you and your family enjoyed our property as well as our proximity to Disneyland!

We hope to see you again soon,

Sincerely,

Joanna Bear
Resort Manager
Surf & Sand Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northbrook, Illinois
Level Contributor
72 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 bubbles Reviewed 21 February 2014

Stayed three nights for a conference - so didn't have time to fully enjoy the amenities and the ambience.

When you think California, beaches, surfing and sunsets this place is the epitomy. The hotel sits directly on Pacific Coast Highway - but no rooms fact or back the road, so this is not an issue. You are a bit away from the main shopping area in Laguna Beach - but it is walkable.

Staff was very welcoming - from valets to the check-in folks. Lobby is minimalist to say the least. The room was very nice - furnished very much in a beach motifff,very nice. The king bed was comfortable, but not the latest or greatest pillow top you see in many hotels. My one complaint, the pillows were not very good - probably time to replace them. The bathroom was nice sized with a jetted tub. The seperate shower was very small - barely room to turn around.

Rooms all have nice balconies facing the ocean - great place to watch the sunset over Catalina. Now, the hotel sits on a surfing beach - what this means is they have real waves. Real waves mean that if you are on a lower floor (I was on 3) - the waves CRASHING can be quite loud. You have options - leave the door open to get the fresh air and enjoy the noise: leave the door open and use the provided earplugs: lastly shut the door and the sound is deadened substantially - your choice.

Our group had several of our meals and used the meeting facilities here - perfect place for a group of 100 or so. Service was outstanding, food was excellent. Can't ask for better. Very well done.

Bottom line - get new pillows and i'll give Surf & Sand a "5"!

Room Tip: Ask for higher floor or room in Tower 1 if noise from the waves is going to be an issue.
See more room tips
  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mchud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surf_and_Sand_Resort, General Manager at Surf & Sand Resort, responded to this review, 22 February 2014
Dear Valued Guest,

Thank you for taking the time to sharing your feedback regarding your recent stay at Surf & Sand. I am pleased to hear your enjoyed our services, guestrooms and views.

I will have our Housekeeping Director address the pillow concerns immediately. Having a good night sleep for our guests is a top priority and will ensure all pillows are of the same quality.

We hope to see you again when your travels bring you back to Laguna Beach.

Sincerely,

Joanna Bear
Resort Manager
Surf & Sand Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Surf & Sand Resort

Property: Surf & Sand Resort
Address: 1555 South Coast Highway, Laguna Beach, CA 92651-3299
Phone Number:
Region: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Laguna Beach
#4 Spa Hotel in Laguna Beach
#4 Business Hotel in Laguna Beach
#6 On the Beach Hotel in Laguna Beach
#8 Family Hotel in Laguna Beach
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Surf & Sand Resort 4*
Number of rooms: 165
Official Description (provided by the hotel):
Surf & Sand Resort, a member of Preferred Hotels and Resorts Worldwide and holder of AAA’s Four-Diamond Award, lies on California's Laguna Beach shoreline where the waves of the Pacific meet 500 feet of pristine sand.All 151 guest rooms and 16 suites at Surf & Sand command spectacular views of the Pacific Ocean. The resort also houses Splashes Restaurant, featuring a Mediterranean-inspired coastal menu by Executive Chef David Fune; the intimate Aquaterra Spa; 10,000-square-feet of meeting space and wedding venues with stunning ocean views. ... more   less 
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Also Known As:
The Surf And Sand Hotel Laguna Beach
Surf And Sand Hotel
Surf Sand Hotel
Surf And Sand Resort

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