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“Pleasant Surprise - a wonderful hotel and a great value!”

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The Hills Hotel, an Ascend Collection by Choice Hotels
Ranked #2 of 4 Hotels in Laguna Hills
Reviewed 2 November 2013

After a long day of driving and touring in the Laguna area, we happened to see the Hills Hotel and decided to see if they had rooms available. What a find! This hotel proved to be one of the nicest stays of our vacation. Their front desk staff was very friendly and they include a coupon for a glass of wine when you check in. Their staff went out of their way to help us with restaurant recommendations too! Rooms are spacious, include robes and slippers, luxury linens and bath amenities and a wonderful chaise lounge to sit on and relax while taking in the view of a beautiful pool. We will certainly stay here again!

  • Stayed: October 2013
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Thank DeDeDelight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this reviewResponded 4 November 2013

I'm thrilled to hear you were pleasantly surprised by us! I'll be sure to let the rest of the team know you appreciated their friendly and helpful service. All of us go out of our way to make sure our guests have a wonderful experience.

Looking forward to your next stay with us!

All the best,
Ronnie Torres, Rooms Division Manager

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214 - 220 of 352 reviews

Reviewed 28 October 2013

I have been in this business for 26 years and this property goes above and beyond with everything. The hotel is hard to find hotel, so I called and Resa he took my hand like a child and walk me thru every turn until we arrived love this guy.

The property was clean food great I cannot say enough. We will return this The Hills.

Upon checking out I was so fortunate to meet Chrystal she is the one who booked my reservation.
This GM has a great staff truly hope he know this. She also help us to get on a ferry going to Catalina yes even after we check out of this location. She is wonderful.

We will come back! Love you guys
Annie Long

  • Stayed: October 2013, travelled with friends
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Thank Annie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this reviewResponded 30 October 2013

Hi Annie,

Thank you so much for your kind review. Considering you've been in the hospitality business for 26 years, I'm honored to know you had such a fantastic stay. As you mentioned, we're lucky to have such a dedicated and hardworking staff. I'll be sure to pass along your message to Resa, Chrystal and the rest of the team.

Looking forward to your next stay with us!

Take care,
Ronnie Torres, Rooms Division Manager

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Reviewed 25 October 2013

This place is a trip. Lobby is furnished 1970's style but clean and in good condition. I don't know how they pull that off b/c that furniture has not been made in 40 years. Front desk was very nice and helpful. The elevator is small , slow and creaky. Hallways and rooms have been ungraded fairly recently. Some trash bags laying around the hallway. You can tell people live here because some doors are decorated and/or personalized. That is not a good look for a 3-star hotel, in my opinion. The room is nice and clean. Bed is very comfortable. Limited TV choices. Internet is free but slow. Plenty of parking and no charge for parking.

Noise: The freeway is very loud on that side of the hotel.

The bar had a strange vibe. Sports was on TV but sound was off. Music playing was classical piano (yes, classical piano). The employees were all speaking in Russian I think. The room looked like a discoteque from many years ago. Food was decent and all reasonably priced.

Room Tip: ask to be on the non-freeway side
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  • Stayed: October 2013, travelled on business
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Thank murphysolve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this reviewResponded 28 October 2013

Thank you for your detailed review. I'm glad to know you experienced friendly and helpful service and appreciated our unique decor. We designed our lobby and hotel to acknowledge our history while still providing clean and modern amenities for our guests. If you have any suggestions for us to improve going forward, please let me know.

Best,
Ronnie Torres, Rooms Division Manager

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Reviewed 22 October 2013 via mobile

The Hills is the hotel I stay at every year when we have our high school reunion. It is always very clean, reasonably priced and the staff are unbelievably friendly and helpful. Although there are other hotels in the area this one is the most convenient for me and by far my favorite!

  • Stayed: October 2013
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Thank Valerie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this reviewResponded 24 October 2013

Hi Valerie,

As part of a small local business, I sincerely appreciate you choosing to stay with us year after year. It's been a pleasure having you. The next time you stay with us, be sure to say hello so I can thank you in person.

All the best,
Ronnie Torres, Rooms Division Manager

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Reviewed 22 October 2013

We just stayed in the this hotel the past weekend after being invited to a super sweet wedding. Our room is newly remodeled with contemporary decor and bathroom amenities are great. We were appointed to a room viewing the pool and is full of natural light. Hotel staff is very courteous and friendly and very helpful. The hotel is conveniently located with Starbucks and McDonald in short walking distance. Furthermore parking is free. Although Internet is a little slow, it's still a good place to stay for a weekend or longer. Q

Room Tip: Contemporary room is highly recommended .
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  • Stayed: October 2013, travelled as a couple
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2  Thank monique l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this reviewResponded 24 October 2013

Thank you Monique! It's nice to know you appreciated your room's bright and open layout. I'll be sure to let the staff know you appreciated their friendly and helpful service as well. The next time you're in Laguna Hills, be sure to keep us in mind!

All the best,
Ronnie Torres, Rooms Division Manager

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Reviewed 22 October 2013

Stayed only one night and didn't really have time to enjoy the hotel, will stay again. Place was very clean and staff very friendly. Location was freeway close. Found a lovely Italian place very close by. Kids did enjoy the pool.

  • Stayed: October 2013, travelled with family
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Thank tomyango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this reviewResponded 24 October 2013

Thanks for recommending us on TripAdvisor. Knowing that you'd stay with us again is the best compliment. Hope to see you and your family back again soon!

Best,
Ronnie Torres, Rooms Division Manager

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Reviewed 21 October 2013

We were invited to a party at this hotel and decided to stay the night and it was a great experience. The rooms were newly remolded, modern and super clean. The staff was helpful and the restaurant in the morning for breakfast was friendly and convenient. We would definitely come back again.

  • Stayed: October 2013, travelled with friends
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Thank kelly e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this reviewResponded 23 October 2013

Thanks Kelly! I'm happy to know you appreciated our modern rooms and experienced friendly and helpful service. Knowing that you would definitely stay with us again is the best compliment.

All the best,
Ronnie Torres, Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Hills Hotel, an Ascend Collection by Choice Hotels

Address: 25205 La Paz Rd, Laguna Hills, CA 92653-5105
Phone Number:
Region: United States > California > Orange County > Laguna Hills
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Laguna Hills
Price Range: £72 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hills Hotel, an Ascend Collection by Choice Hotels 3*
Number of rooms: 147
Official Description (provided by the hotel):
The Hills Hotel, an Ascend Collection Hotel, is a full service boutique hotel located in beautiful Laguna Hills. We are proud to be among Orange County's top premiere hotels, offering access to some of California's most magnificent beaches, shopping, nightlife, fine dining and deep sea fishing. At The Hills Hotel, we are known for our unique service and accommodating staff that are always willing to go above and beyond to serve our guests. Whether you are traveling to Laguna Hills for business or pleasure, individually or with your entire family, you will find a world of comfort and convenient amenities here. Now, it's your turn to Meet, Play, and Relax at The Hills Hotel! ... more   less 
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Also Known As:
The Hills Hotel, An Ascend Collection By Choice Hotel Laguna Hills
Holiday Inn Laguna Hills
Laguna Hills Holiday Inn

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