I have dining at Patsy's Irish Pub in Laguna Niguel for many years. Until recently, I had always had a positive experience. However, in the past year, the quality of service has gone from bad to totally unacceptable. This past Monday night (17 February) was the last straw.
I arrived for a business dinner at 5:10pm, and seated myself. My business associate arrived at about 5:20pm and we ordered dinner and drinks by 5:30pm. Despite repeated assurances that our meals were coming, we still had not been served by 7:10pm. At that point, we informed our server that we were leaving and to cancel our order. We also informed the server that other diners had arrived AFTER we had arrived, and had been served before us.
Patsy's Irish Pub is generally a nice "watering hole'" with a good traditional atmosphere. They also serve good quality pub grub. (The steaks and burgers are excellent as well as the shepherd's pie.) However, service is always slow. The main problem as I see it is management. Almost every time I visit Patsy's, they are woefully understaffed. On my last visit (February 17th), they had ONE waiter, ONE bar tender and TWO cooks. Totally unsatisfactory for a holiday evening!!! The pub staff was overwhelmed and simply unable to provide even basic service to the guests.
As much as I like the atmosphere and food, I'll be hard pressed to go back to Patsy's Irish Pub until management makes the changes (i.e.. proper staffing) needed to provide superior service to its guests.
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