First the good: Centrally located -- close to highways, shopping, and restaurants. Housekeeping kept the rooms stocked and cleaned up. Wi-fi was slow, but free.
Everything else was mediocre to heinous. The full breakfast wasn't very appetizing -- mostly pre-made stuff except for the waffles which you could make yourself. This "non-smoking" hotel was anything but. Smoke smell was everywhere. And we're not just talking cigarettes -- people were visibly lighting up pot on the balcony of their room. Worst of all -- the front desk staff, Jim especially, was exceptionally rude and did not exhibit the slightest bit of good customer service.If that weren't bad enough, a photocopy of my credit card (as well as others who checked in) was made at check-in -- even though it had already been run through the charge machine -- and when I found this out, he outright refused to give it back and said that he would have to check me out if he gave it back. When I did check out, he still refused to give it back citing that every hotel in the country does it. I reported it to my credit card company and they were appalled (they luckily reported it to their fraud division and sent me a new card).
Long story short, it was better than nothing -- but next time I'll pay the extra bucks and go to a hotel where they know the meaning of hospitality instead of trying to make you feel like they're doing you a favor.
- Official Description (provided by the hotel):
- The Quality Inn & Suites hotel located in Central Orange County provides inviting accommodations close to many leisure and business points of interest. Saddleback Church, Irvine Spectrum Center, Verizon Wireless Amphitheater, Laguna Beach, Saddleback Memorial Medical Center and the University of California, Irvine are just minutes away from this Lake Forest, CA hotel. All spacious guest rooms offers balconies, refrigerators, microwaves, coffee makers, large working desks, hair dryers, irons, ironing boards and cable television with free Movie Channels, ESPN and CNN. Select rooms include in-room hot tubs. We are 100% NON SMOKING Hotel. Connecting rooms can be requested per availability. Ask about our pet-friendly rooms (fees apply). This Lake Forest, CA hotel provides features like: Free hot breakfast featuring eggs, meat, fresh fruit and make-your-own pancakes; Free wireless high-speed Internet access; On-site authentic Chinese restaurant; Outdoor pool and fitness center Business and leisure travelers visiting this California hotel will welcome additional conveniences, such as an on-site guest laundry, business computer center and access to copy and fax services. The hotel offers two meeting rooms for meetings and social events that can accommodate up to 100 people. The area includes a multitude of fun and exciting outdoor activities including championship golf courses, tennis courts, and attractions. Shopping, eateries and entertainment venues at Laguna Hills Mall, South Coast Plaza, Fashion Island and Orange County Great Park are all within 15 minutes of the hotel. The John Wayne Airport is just 12 minutes away. Anaheim resort attractions such as Disneyland and Disney's California Adventure are within 20 minutes. ... more less
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- Also Known As:
- Quality Inn And Suites Irvine Spectrum
- Quality Inn & Suites Irvine Spectrum Hotel Lake Forest
- Quality Inn Lake Forest