The check in was quick and easy. All the staff was friendly and helpful, rooms are clean, well appointed and very pleasant. The lobby was nicely decorated for the holidays - making it especially warm and inviting.More
- Free Wifi
- Free Parking
This was a great hotel to stay at. The staff were friendly and helpful, and the rooms were great! I would recommend this hotel. Although the continental breakfast was kind of pricy for what they served, it still was an overall great experience.
Thank you, for taking the time to write this wonderful review! We love to read that you enjoyed your stay at our hotel, and I'll be sure to forward your comments to our staff. Again, thank you for the recommendation, and we hope to be able to welcome you again soon!
I was an unhappy camper when I arrived at this location after being stranded in O'Hare for 36 hours with no luggage. The front desk staff when I arrived on Tuesday morning at approximately 12:15 am was AWESOME. There were two working the front desk that night and they were so helpful and compassionate. The staff the next day went out of their way to get me necessary items and point me in the direction of Target so I could get clothes etc. The Front Desk Manager and the General went out of their way to make sure I had what I needed. The bed in the room was one of the best I've slept on. Good job HILTON for putting those beds in. Kuerig in the room!!!! Finally, great location, mountain view. Great breakfast and dinner as well. Terrific place. Thanks for taking such good care of me.
Thank you very much for your wonderful review! The staff and I truly appreciate that you took the time to share your experience and views. I will make sure to share this with the staff and we hope you are able to return and stay with us again in the future. Guests like you are the reason we love what we do at the Hilton Garden Inn Irvine East/lake Forest!
I've stayed here a few times in the past year because it was close enough to my daughter's soccer tournaments and they staff and accomodations were very nice! :) They go above and beyond to make me feel welcome. The lady at the counter even recognized me... knew I had been there before. That was very nice.
Thank you very much for your review and welcome back. We appreciative you letting us know how you were pleased with your stay with us. Our staff strives to provide excellent service, and it looks like they did a great job! We look forward to your return when you are in the area or on your next daughter's soccer tournament, and look forward to exceeding your expectations.
the price was excellent and the quality was excellent. i called ahead of time and was given a higher quote the first time. after calling several other places, i called back and got a lower quote. seemed inconsistent.
Thank you, for taking the time to write this wonderful review! We love to read that the quality was excellent at our hotel. Our rates are based on our occupancy and compression of the market. Again, thank you for the recommendation, and we hope to be able to welcome you again soon!
Late check-in with the family to be assigned a room which was not cleaned after the previous guest. Was reassigned a room above a party of some type which was reverberating loud music. Not fun with tired kids in tow..... The staff wasn't impolite, but they did not stop the noise either. Room was clean. Breakfast was HGI standard. (Good). Will not return.
Thank you for taking the time to write a review. We always appreciate constructive comment. We have taken your comment seriously and made sure that it is addressed. We hope we can prove ourselves to you on your next stay and if you can please call me directly to make your reservation.