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“Comfortable Stay” 4 of 5 bubbles
Review of Staybridge Suites Irvine Spectrum/Lake Forest

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Staybridge Suites Irvine Spectrum/Lake Forest
Ranked #5 of 10 Hotels in Lake Forest
Certificate of Excellence
Phoenix, Arizona
Level Contributor
60 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Comfortable Stay”
4 of 5 bubbles Reviewed 11 August 2013

My family and I stayed here for 3 nights in June for a vacation. I am a Priority Club Platinum member.

Location: The hotel is located in a quiet business park in Lake Forest. It's close to the 241 (tollway) and only a few miles from the I-5. It appears the hotel caters primarily to business guests who have work in the area. There is not much going on in the immediate vicinity as it's mostly office buildings along Bake Parkway. There are some restaurants just north of the 241. As long as you have a car, you can find pretty much anything within a 10 minute drive.

Check-In: We arrived around 9pm on a Friday night and it was quiet. Check-in was fast. The front desk staff was pretty helpful and we received some snack bags for the kids.

Property/Room: The property looks relatively new and in excellent condition. We booked a 1 bedroom suite with 2 queen beds and received the same. The 1 bedroom suite is nice because you get a lot of room to spread out. The full kitchen is useful for preparing food for the kids.

Amenities: The hotel offers a free hot breakfast, which has a good variety of your standard breakfast items (meat, eggs, potatoes, waffle-maker, etc.) There is also an outdoor pool, gym, basketball hoop, laundry facilities, and bbq grill if you want to cook your own food.

Service: Everyone was friendly. We did not expect housekeeping services, as this is classified as an extended-stay property with limited service. However, we did get basic service like new towels and trash removal.

Overall we enjoyed our stay. It was comfortable for everyone. It is a little off the beaten path for tourists visiting the LA area, but it's nice not having to deal with the crowds.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank IntlSalesGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria W, General Manager at Staybridge Suites Irvine Spectrum/Lake Forest, responded to this review, 20 January 2015
Dear intlSalesguy,
Wow! Thank you for the great feedback and comments of our hotel and location. You did an excellent job of describing us. we are in a very quiet area and away from all the crazy OC traffic but we are close enough to get to the most popular destinations in no time. Thank you for choosing us and we hope that you and your family decide to stay with us again if you are in the area.

Take Care,
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154 reviews from our community

Traveller rating
    102
    36
    9
    3
    4
See reviews for
51
15
6
65
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Naples, Florida
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 7 August 2013

Having stayed in an excellent Staybridge Suites in another state, I had high expectations for this hotel. We were generally disappointed. The rooms were okay, not great. The office chair was falling apart. The beds are not comfortable, and as mentioned in previous reviews, the hotel has only ridiculous square pillows. The funny thing is, the hotel puts an ad on your bed bragging about those mediocre square pillows.
The included breakfast is good, and the staff is friendly. Overall, it is a decent hotel, but nothing more.

  • Stayed July 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Macdaddy18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Irvine Spectrum/Lake Forest, responded to this review, 23 August 2013
Dear Macdaddy18,

Thank you so much for your candid review of our hotel. I apologize you were not fully satisfied with your accommodations. We just want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. We regret falling short of your expectations on this particular day. I have taken note of your comments and we will use these to monitor and improve the quality of product and services we offer to our guests.

Thank you for staying with us and we hope that we can better serve you next time.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 6 August 2013 via mobile

Enjoyed a great and comfortable bed, extraordinary breakfast, helpful staff, nice pool, jacuzzi and peaceful courtyard with a small-scale basketball court and surprised to have a free dinner moal three nights a week. The room was spacious and nicely appointed , including a comfortable pullout sofa bed. Spent a week here am am very satisfied.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chaz529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria W, General Manager at Staybridge Suites Irvine Spectrum/Lake Forest, responded to this review, 20 January 2015
Hi Chazdt,
thanks you for taking the ime to provide your feedback of our hotel. We are very pleased that you enjoyed yourself and hope that you decide to choose us if ever back in the area. we know you have choices so thank you for choosing us to host your stay.

Take Care,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Njivice, Croatia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 August 2013

I was staying in the stay bridge suites in lake forest CA due to a business trip and received the upmost customer care. I was left carless due to unfortunate circumstances and was instructed by the front desk where the local target store was located. I walked the 1 mile and ran into one of the front desk specialist who happened to be off from work. Claudia was the young lady's name gave me a ride back to the hotel even though she was technically not on the clock. That there is awesome customer service to the finest. Thank you to Claudia and the staff of Staybridge in lake forest CA

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Freddy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria W, General Manager at Staybridge Suites Irvine Spectrum/Lake Forest, responded to this review, 20 January 2015
Hi FreddyB,
Thanks so much for taking the time to comment on our staff and customer service. Our entire staff including Claudia takes pride in making sure you have the most comfortable hotel experience while away from home. Please come back and stay with us again if you are in the area and we'll continue to take good care of you while hosting your stay.

take care,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Cruz, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 2 August 2013

This is a good clean place to stay. The staff was nice, and the breakfast was OK. The rooms are very comfortable. But they have a major lack of internet bandwidth and it is extremely slow. I discussed with the front desk and they said they knew about the problem and were sorry they couldn't do anything about it. The wireless is actually very strong, but the internet line the hotel has just can't handle the capacity. I would recommend this place, unless you need to use the internet during your stay.

  • Stayed July 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Irvine Spectrum/Lake Forest, responded to this review, 17 August 2013
Dear Bob E ,

Thank you so much for taking the time to provide us with such important information about your recent stay. I would like to apologize for any inconvenience you experienced while visiting our hotel. I have taken note of your comments regarding the internet service and your review will be used to reconsider improvements needed and I hope that you would give us a chance to make your stay as best as it can be.

Again, many thanks for the feedback and our apologies for the shortcomings.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irvine, California
Level Contributor
102 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 15 June 2013 via mobile

It's perfect for business travelers who need to stay several days. With almost direct access to your room straight from the parking lot, you don't bother other travelers. The main room is the place where all get together for complimentary breakfast and diner. There's an open air pool and gym as well
Rooms offer kitchen and two large TV screens. Wifi is complimentary. A place to recommend!

Stayed June 2013, travelled on business
Helpful?
1 Thank MPH010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Irvine Spectrum/Lake Forest, responded to this review, 3 July 2013
Dear MPH010,

Thank you for taking the time to write your review regarding your recent stay. We appreciate all feedback we receive and use it to help develop the product and the service we offer.

We are pleased to note that you enjoyed your overall experience with us. Our aim is to make sure that we provide an environment of comfort and value to our guests and I am glad that you were satisfied with the services and amenities that we have to offer.

Thank you again for staying with us and for recommending our hotel to other travelers. We hope you continue to choose us in the future.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torrance
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 10 June 2013

Our daughter's soccer team stayed here for a tournament in Mission Viejo. Great family accomodations! Nice pool with clean and very well kept grounds. Picnic and barbeque areas are fantastic. Clean grills! The breakfast is one of the best I've tasted and with great variety. The lobby area and common areas are very clean and comfortable. The rooms are nice and the bedding is decent but the pillows are HORRIBLE. Bring your own! The bathrooms could also use some repair as they do not match the rest of the hotel that looks nice and well kept. We stayed only two nights and it met our needs very well.

Room Tip: If you have kids, stay near pool
See more room tips
  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank webinvisible
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria W, General Manager at Staybridge Suites Irvine Spectrum/Lake Forest, responded to this review, 6 August 2014
Hello Webinvensible,
Thank you so much for yor comments and feedback. Our entire staff is always looking to improve our performance and our guest's experience. Althourgh we still have work to do, we are in the process of upgrading our pillows package with the brand as well as renovating the hotel soon(including the bathrooms). These changes will help improve your personal experince at our hotel if you are so kind to give us another opportunty to completely satisfy you during your next stay in the area. If there is anything we can do to help when planning your next stay, please feel free to contact us.

Sincerely,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Irvine Spectrum/Lake Forest

Property: Staybridge Suites Irvine Spectrum/Lake Forest
Address: 2 Orchard, Lake Forest, CA 92630-8306
Phone Number:
Region: United States > California > Orange County > Lake Forest
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lake Forest
#1 Family Hotel in Lake Forest
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Irvine Spectrum/Lake Forest 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Staybridge Suites Irvine East/Lake Forest is conveniently located near the Irvine Spectrum, Foothill Ranch/Lake Forest, Mission Viejo and Rancho Santa Margarita business communities. The hotel is easily accessible to Highways 5 & 405, and toll road 241, and just 14 miles from the Santa Ana / Orange County John Wayne Airport.The Staybridge Suites is situated within walking distance to the Towne Centre shopping area and close to companies such as Wonderware, Panasonic, Western Digital, Oakley, Wet Seal, Del Taco and Saddleback Church.Nearby attractions also include Irvine Spectrum Entertainment Center with a variety of restaurants, bars, specialty shops and movie theaters. Verizon Amphitheater, Wild Rivers Amusement Park, Laguna Beach, Newport Beach and South Coast Plaza are also minutes away. Disneyland and Knotts Berry Farm are within 20 miles. The hotel is an easy day trip to many areas of Los Angeles and San Diego.The Staybridge Suites Irvine East/Lake Forest features 128 spacious studio, one bedroom, and two bedroom suites with fully equipped kitchens and many amenities. Complimentary hot breakfast, evening Sundowner Reception social hour and high speed wireless Internet access are just some of the wonderful amenities we proudly provide. ... more   less 
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Also Known As:
Staybridge Suites Irvine Spectrum/Lake Forest Hotel Lake Forest
Staybridge Suites Lake Forest

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