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Extended Stay America - Orange County - Lake Forest
Ranked #10 of 10 Hotels in Lake Forest
Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Awesome staff”
5 of 5 bubbles Reviewed 11 July 2012

The rooms are nice and smell of the room was great! From the moment we walked in to the moment we walked out, all of the staff were always smiling and willing to help! Kudos to every single employee from housekeepers to management!

Room Tip: Ask for renovated rooms in 2nd or 3rd floor
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Don N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review, 17 July 2012
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your stay. We value your comments so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you sent regarding your stay in Extended Stay America Orange County - Lake Forest. Best regards, Michael Daddona Regional Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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91 reviews from our community

Traveller rating
    40
    13
    11
    14
    13
See reviews for
33
15
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20
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Prescott Valley, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 July 2012

WE had a long haul from Las Vegas to Ladera Ranch. We were tired hot and totally drained.When we got there and and opened that door and saw that beautiful room,we felt like we were home.A big open space a kitchen with a full sized frig what a welcome site.The staff was awesome we were running late I called and they held the room for us after hours.We come to California 4-5 times a year for family. This was our first time staying here, and I think we have found a new home away from home. We have another trip planned for Sept .It's worth every penny to be able to relax in comfort. We have stayed in a few casinos , and let me tell you these rooms are nicer that alot of them .There is plenty of parking and it's a secure hotel. And to top things off your in a beautiful and quiet part of town . And the view is breath taking.

Room Tip: Get Ready To be surprised the rooms are lovely, We were in the Front of the building and had a great...
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review, 17 July 2012
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your stay.
One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Orange County - Lake Forest takes pride is creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect.
Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay Hotels. Best Regards, Michael Daddona Regional Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Petaluma, California, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 June 2012

The service was really nice at this hotel, and the price is hard to beat in that area. Room was always clean, and the staff very helpful. I stayed there for over 3 months, would certainly recommend it.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review, 17 July 2012
Thank you for taking the time to review your recent stay at Extended Stay America Orange County - Lake Forest. It was a pleasure to have read your comments and to know that we excelled in our commitment for satisfaction and comfort for all our guests. We look forward to the opportunity to house you again in the future. Best regards, Michael Daddona Regional Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 30 May 2012

The rooms at this hotel are functional, nothing more. The decor seems old and the colors are dark. There was one picture in our room. No suitcase stands and a closet with a curtain over it. We lived in the area for 20 years so we know that it has not been here that long. The halls smell musty as if the carpets were cleaned but not allowed to dry properly.

The room itself is clean and the bed is comfortable. there is one small easy chair and two desk chairs. Other than that you sit on the beed. The TV has limited access.The kitchen appliances suit their intended purpose.The staff is cheerful but unhelpful. Asking for promised services will get you a friendly denial. It is close to many good restaurants and shopping centers.

On the first two nights we were there we returned from dinner to find the police present.

This place seems to miss the point. Most people that stay there are there for multiple days. The rooms should be cheerful not dreary and represent a welcome home base. They do not. We come to SoCal about once a month for 3-5 days and we want someplace that is inviting.

I can not recommend this place even at the reduced rate.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dellanno31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review, 17 July 2012
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your stay. We value your comments so we can continue to improve the service we offer.
I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception. Best regards, Michael Daddona Regional Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Forest, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 May 2012

We have stay here many times and we love it!! The staff is very friendly and helpful.We have never had an issue with any of the rooms we stayed in..Very clean..We will continue to come here knowing that are stay will be just as good as the last time..Also,the recent renovations have made this hotel an even better stay.

Room Tip: There is no pool,but it is very close to 24 Hour fitness.
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank carielynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review, 17 July 2012
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your stay. We value your comments so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you sent regarding your stay in Extended Stay America Orange County - Lake Forest. Best regards, Michael Daddona Regional Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lake forest
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 15 April 2012

We stayed here one night because our house was being repaired, and we have a small dog that we needed a pet friendly hotel. Well, we should have done our homework. Room was horrible, smoke detector was hanging off the ceiling, toilet was broke, plug in kitchen didn't work, and beds were so hard and noisey that we didn't get much sleep. Next room was partying all night. Laid awake most of the night, at 6:30am, I asked my husband if it was too early to get up and get the Hell out of here. Checked out by 8:00am and stopped by the Residence Inn by Marriott and checked in. Loved them and stayed until we could go back home. Never will stay an Extended Stay again. Very trashy.

Room Tip: Don't stay here period.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank makenna28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review, 30 April 2012
Thank you for taking the time to review your recent stay at Extended Stay America Orange County - Lake Forest. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

We know that our guests have multiple hotel choices, which is why our mission is to provide you with clean, comfortable rooms at an affordable price. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on the room inspection policy.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Orange County - Lake Forest

Property: Extended Stay America - Orange County - Lake Forest
Address: 20251 Lake Forest Dr, Lake Forest, CA 92630-8130
Phone Number:
Region: United States > California > Orange County > Lake Forest
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #10 of 10 Hotels in Lake Forest
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Orange County - Lake Forest 2.5*
Number of rooms: 119
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Extended Stay, Odigeo, TripOnline SA, Traveltool, S.L.U. and HotelQuickly so you can book your Extended Stay America - Orange County - Lake Forest reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Lake Forest
Lake Forest Extended Stay

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