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Best Western Plus Irvine Spectrum Hotel
Ranked #3 of 10 Hotels in Lake Forest
Reviewed 9 May 2014

Hotel was excellent, it was easy to locate off the freeway. I was like 300 miles away from home. Staff was welcoming and kind. The rooms were good. Our stay at this hotel was great. I always recommend best western to others

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Best Western
Thank Dora C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded 12 January 2015

Thank you very much for taking the time to give us your opinion about your past stay at Best Western Plus Irvine Spectrum Hotel. It's a pleasure to see that we were able to meet your expectations during your stay. Our staff works hard every day to ensure that our guests are always welcomed with warmth and our rooms are always clean, comfortable and pristine. Therefore, your feedback is valuable to us since it lets us know where we are doing well and where we need to improve.

As the new General Manager I would like to say we appreciate the time you took to give us your feedback about our hotel. It will be our pleasure to welcome you once again during your next trip to Orange County. The entire Best Western Plus Irvine Spectrum Hotel team is ready to be your warm, welcoming hosts during your time away from home.

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368 - 374 of 426 reviews

Reviewed 5 May 2014

There was a drain pipe from the ceiling in the shower that drained into the shower, most of the jets in the hot tub didn't work, and they were fixing a light in the bathroom when I checked in that went out again the following morning. Needs work!!

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Brad G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded 12 May 2014

Thank you for taking the time to provide us with your feedback. We value your comments and suggestions. We will definitely take care of the issues you've expressed to us. We strive in providing the best in product and service to all our guests while visiting us. Please let us know when you are ready to book your next reservation.


Thank You,
Juan Carlos Gonzalez

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Reviewed 29 April 2014

Unforseen circumstances prompted a rather lengthy stay. It was a very pleasant surprise to come upon this hotel. While it's not in a touristy area, its definitely close enough for those traveling with their own vehicle to get to some of the major attractions like Disneyland and the beaches. The rooms - and I do mean that each room is actually a suite including a bedrooom area and a living room/ work area that can be closed off from the bedroom- are spacious and afford privacy if you happen to be traveling with kids, or just need some separate space away from a cranky spouse. There are 2 tv's, one in the bedtroom area and one in the living area, which is also a bonus, and it was wonderful to not have to sit on the bed just to watch some tv! Internet service is also included, and a hot breakfast each morning was also a welcome addition and cost saver. The rooms were clean and well maintained and service was good. Special requests were handled promptly and efficiently. Definitely worth adding this one to a list of noteworthy hotels!

  • Stayed: February 2014, travelled with family
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1  Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded 1 May 2014

Thank you for providing your valuable and helpful feedback. We are glad that your stay was a pleasant and enjoyable one. We are happy to have met your expectations. We strive in providing the best in product and service to your and all our guests. Once again "Thank You" for your feedback.


Sincerely,
Juan Carlos Gonzalez

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Reviewed 28 April 2014

My husband left his hearing aides on the night stand. When we returned to the room, the hearing aides were gone but the room was cleaned. The hotel staff did not find the hearing aides. Can't know why someone would steal hearing aides. They acted like he lost them elsewhere.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Best Western
Thank 892dianal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded 1 May 2014

Thank you for providing your feedback. Your concerns are very important to us. Please accept our apologies for not being able to locate your hearing aid. We actively conducted an inhouse search but we were unable to locate your item. Once again we are very sorry for your loss.

Sincerely,
Juan Carlos Gonzalez

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Reviewed 26 April 2014

We stayed at this hotel, then we wanted to stay again and you upped your rate on us. We went on the internet and get a current price to stay a 3rd time, and after a price was quotes and I went to book the room, you changed the price on me. No one offered to help (I called the 800 number and called the hotel direct (no one can speech English)), so after years of using the Best Western, if this is the kind of service we are to expect, we will go elsewise.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Best Western
Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded 1 May 2014

Thank you for providing your valuable feedback to us. Your feedback helps us in improving and making changes as necessary. The issues you've mentioned are being addressed as to prevent events like this from re-occuring. We are diligently working at providing the best in service and product to all our guests.

Sincerely,
Juan Carlos Gonzalez

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Reviewed 25 April 2014

The hotel is my favorite whenever I go to Irvine for business. Very clean and everything is new. I wish they had a friendly guy making the breakfast eggs and also wish they replace the toilet paper holders.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Best Western
Thank Basam Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded 1 May 2014

Thank you for taking the time to provide us with your feedback. We will definitely look into the issue s you've mentioned. We are working diligently to provide you with the best in product and service.
Please contact us for your next reservation.

Sincerely,
Juan Carlos Gonzalez

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Reviewed 23 April 2014

Upon entering the room I noticed many upgrades including new furniture, new drapes and lamps which looked great BUT things fell apart quickly after. Stains on the couch, hair inside the sheets, some really gross stains on the stool kept(don't want to know what it was).

With some tender loving care this property could live up to the expectations in its PLUS name but management needs to do some investigation into their housekeeping team. These rooms should not be sold.

The front desk agent was kind enough to let me cancel my reservation and take my business to another location.

  • Stayed: April 2014, travelled on business
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Thank pklau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan G, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this reviewResponded 24 April 2014

Thank you for your feedback. Please accept our apologies for the issues encountered. We will address the issues with housekeeping as to prevent this from happening. Thank you once again for your feedback.

Sincerely,
Juan Carlos Gonzalez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Irvine Spectrum Hotel

Address: 23192 Lake Center Dr, Lake Forest, CA 92630-2837 (Formerly Irvine Suites Hotel)
Phone Number:
Region: United States > California > Orange County > Lake Forest
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Lake Forest
#5 Romantic Hotel in Lake Forest
#5 Family Hotel in Lake Forest
Price Range: £70 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Irvine Spectrum Hotel 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Centrally located in the heart of Orange County, the perfect hotel in Lake Forest awaits your arrival! Set among the palms of sunny Southern California, the BEST WESTERN PLUS Irvine Spectrum Hotel is perfect for the leisure and business traveler. Service, amenities and locations make this the perfect hotel choice in Irvine. Hotel guests will be centrally located to many of Orange County's most popular attractions including Disneyland, Knott's Berry Farm, Newport Beach, Laguna Beach and the Orange County Great Park. Shopping, eateries and entertainment at South Coast Plaza, Fashion Island and Irvine Spectrum Center are within minutes of the hotel. Other guest favorites include the Verizon Wireless Amphitheater, Saddleback Ministries, University of California Irvine, Chapman University. Our corporate guests appreciate being close to more than 100 corporate offices, John Wayne Airport (SNA) and the Irvine Spectrum. The BEST WESTERN PLUS Irvine Spectrum Hotel offer spacious, well-appointed guest suites. Each of our guests rooms are designed with your comfort in mind: microwave, refrigerator, complimentary high speed Internet access. Our amenities include all the comforts of home: complimentary hot breakfast; fitness center, guest laundry, outdoor pool and spa...Just to name a few! Corporate Travelers appreciate the onsite business services such as our fully equipped business center as well as meeting facilities. And of course, where would you be without your furry best friend? Pets are always welcome! Whether business or leisure travel, the BEST WESTERN PLUS Irvine Spectrum Hotel is a perfect choice for your next trip! ... more   less 
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Also Known As:
Irvine Hotel Lake Forest

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