We drove over 2 hours to arrive. Wildcat Canyon Rd is a dark dangerous road at night. Beware...As we arrived, the Bellman (Gumby) was great. Welcomed us to the Casino Resort. When we met "Whitney" at the front counter. She informed us our reservations we made incorrectly in my business associates name, with my name also on the reservation???. She was very unhelpful, rude and arrogant. She suggested I go to the casino to see the casino "Host"....After a few phone call on my own, the casino host was wonderful and cleared up the misunderstanding.
While waiting, I ask her if there were other hotels in the area, in the event we had to spend the night elsewhere. She handed me a list of local hotels, and was unbelievably arrogant. Here we are, late at night, hours from home, in the middle of "NO Where". Hwy 67. And when I ask her a question, she would look up from her keyboard, and say, EXCUSE ME???
The rest of the stay was semi tainted by her presence as we would walk by the front desk. Although everyone else was wonderful.
We ate at the Steakhouse, and it was a ten. The golf course was spectacular. (Big Mike made us welcome) And the slots were fun.
All and all, a great casino. Just tainted by first impressions....
San Clemente, Ca.
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- Also Known As:
- Barona Valley Ranch Hotel Lakeside
- Barona Valley Ranch Resort And Casino
- Barona Valley Hotel
- Barona Valley Resort
- Barona Hotel And Casino