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Lowest prices for your stay
£108
Fully refundable before Thu, 28 Mar
Breakfast included
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HIExpress.com
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24 - 29 of 121 reviews
Reviewed 5 May 2016

I found the hotel to be clean, relatively quiet and comfortable. The staff was very friendly and the breakfast was good as well. My issues had to do with the various pieces of equipment.

Only one of the two pass cards worked. I wanted to turn the fan on just for "white noise" but this wasn't possible. A maintenance man had to come to the room and tinker with the AC unit to allow this simple function. Then there was the internet. Super slow. Pages took between 1 and 5 minutes to load.

Finally, there was the TV. There was no guide to show what was playing. (A common problem at HE Express) and you couldn't just push 33 to get channel 33. You had to push some bizarre combination of Input, Antenna, channel then the channel up/down button to get anything on the screen! These guys could really use some sort of "human interface consultant" to do a review of their technology.

Room tip: North east side of the building is probably the quietest.
Date of stay: May 2016
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank John_BN6946AC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Lathrop, responded to this reviewResponded 22 May 2016

Dear John_BN6946AC,

Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding our room amenities, internet connection and staff. Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly be forwarded to the appropriate departments to ensure similar situations can be avoided in the future.

While we understand that your stay was not 100% satisfactory, we hope to have another opportunity to provide you with a much better experience.

Sincerely,

Joel A
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2016

I truly enjoyed my stay at this Holiday Inn Express! I was in town for a family get together and majority of us decided to stay at this holiday inn! I was very impressed as soon as I walked through the door there was a beautiful staircase, the lobby was very inviting. I In my opinion I thought that this was a really good looking hotel, inside and out! The rooms were spacious, clean and comfortable. They put all of our family on the same floor which was appreciated. Breakfast was good, really enjoyed the pancake maker! Most importantly the staff make the hotel from housekeeping to the front desk! A big thanks to Shaprice and Rebecca, I had most of my encounters with them! These ladies were warm, professional and welcoming! When I return to this area I will stay here! Thank you again from the Thurman Family!
-Gabrielle

Date of stay: February 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Gabrielle B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erika J, Sales Manager at Holiday Inn Express & Suites Lathrop, responded to this reviewResponded 20 February 2016

Hi Gabrielle B,

Thank you for taking the time to write us a review. I'm glad to know you had a great stay. Our staff strive to be the best and comments like yours shows they are achieving their goal. I will make sure to let Rebecca and Shaprice know of this comment as I am sure they would love to read a positive review about them.We look forward to seeing you next time you are in Lathrop! Happy Travels!

Sincerely,
Erika Juan
Sales Manager

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Reviewed 30 December 2015

Like the title says...this place needs a little updating. Heater hardly worked and when it did was quite loud. Had to choose between being cold or not able to sleep for the noise. Service was fine and the room was adequate. Close, but no cigar.

Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Tom J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erika J, Guest Relations Manager at Holiday Inn Express & Suites Lathrop, responded to this reviewResponded 30 December 2015

Hi Tom J,

Thank you for taking the time to write us a review regarding your stay at our hotel. I apologize for any inconvenience you experienced during your stay.Please be advice that this feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future. Once again, thank you for staying with us. We all hope to have an opportunity to serve you again on your next future visit in the area.

Sincerely,
Erika Juan
Guest Experience Champion

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Reviewed 24 December 2015 via mobile

Stayed here twice, once on are way south and again on are way north and probably won't stay again. Rooms were clean but need a good deep cleaning. Breakfast was bland and coffee was watered down. Front desk was lacking customer service. My first room was okay. But my second night the freeway noise was noticeable ( it is the I5 so i was expecting some noise ) so I turned the TV on to have some back ground noise but the ac was so LOUD I couldn't even hear the TV. I just wanted a quite room to sleep before getting back on the road after being in a car accident earlier that day. Ill I wanted was to rest and that didn't happen.

Date of stay: December 2015
Trip type: Travelled with friends
Thank anniem2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erika J, Guest Relations Manager at Holiday Inn Express & Suites Lathrop, responded to this reviewResponded 25 December 2015

Hi anniem2010,

Thank you for taking the time to write us a review regarding your stay at our hotel. I apologize for any inconvenience you experienced during your stay.Please be advice that this feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future. Once again, thank you for staying with us. We all hope to have an opportunity to serve you again on your next future visit in the area.

Sincerely,
Erika Juan
Guest Experience Champion

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Reviewed 25 November 2015

Stayed here for a soccer tournament in Manteca.
- Great for group reservations: I needed to make a group reservation for the entire team and the hotel sales rep was very easy to work with.
- Price is right! The room was $109 per night and included a full, hot breakfast (eggs, bacon, pancakes, fresh cinnamon rolls).
- Rooms are clean and updated
- Complimentary Cookies in lobby in the afternoon
- Very comfy beds - we slept well
- Friendly staff
- convenient location near the highway, and also very close to restaurants

They have an indoor pool which might be fun for the kids, but it was small and a little grungy

Walls are thin so get a room on the top floor, away from the highway and if possible away from the truck wash which can get some noise in the morning

Room tip: Top floor, away from highway and truck wash
Date of stay: November 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank BayAreaXplorer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erika J, Sales Manager at Holiday Inn Express & Suites Lathrop, responded to this reviewResponded 27 November 2015

Dear Sunnymom2000,

Thank you for staying at the Holiday Inn Express & Suites of Lathrop and for taking the time to write us a review. I'm glad to know you and your team had a great experience at our hotel. Our staff strive to be the best and comments like yours shows they are achieving their goal. We look forward to seeing you next time you are in the area!

Sincerely,
Erika Juan
Guest Experience Champion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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