The hotel and grounds are outstanding. The rooms are large with unbelievable views of the ocean from every one, even those high on the bluff. We booked through Expedia and the rates were completely reasonable. The rooms have all (we were told) been totally redone and they are beautiful and gracious. Ours (and I think most or all) had a private deck overlooking the grounds ad the Pacific. The rooms have a microwave, a refrigerator, a coffee maker, and, best of all, a gas fireplace. Your are only about 10 minutes south of the hub-bub of Mendocino but feel like a million miles away. The bedding is excellent (though they said they do not have turn down service even though the in room booklet says they do).
But there is a lot of room for improvement. For such a high end hotel room, it is surprising that there was no water in the room (not necessary but would be gracious); no electrical outlets at desk height or on the bedside table or in the lamps (really, in recently renovated rooms in 2014?????), but plenty of outlets on the floor in front of the picture window which are useless; light bulbs that are insufficient for reading at night in the bed or on the sofa (but recessed ceiling lights that appear to have been placed before the furniture arrangement was designed so they don't light the sofa or the bed); a coffee maker installed over the microwave that is too high to fill with water and no outlets near any place where you might want to carry the coffee maker after unplugging it from where it sits (we finally used the small shelf space in the bathroom); automatic light switches that didn't turn on and off as they apparently are supposed to do; and a very posh shower area with controls that are impossibly far from where you need to be to adjust them; and the amenities in the room were not the high end products listed on the hotel webpage, were not replenished every day, and we had no soap at all when we arrived and had to call to ask for it. Overall, we had the impression that the renovations, though quite beautiful when you walk in to the room (truly so) were designed by an architect who never designed for a hotel before and apparently never traveled much him- or herself. The current management acknowledges how weird some aspects of the renovations were - apparently the result of changed ownership and changed and fired architects.
Having said that, however, the hotel is very comfortable (but do ask for bigger bulbs for your room if you read at night on anything other than a tablet or lighted Kindle) and do move the coffee pot to the bathroom for your morning in room coffee. If it weren't for the careless design features, which seem to be permanent, this would be a five star review. You will love the views, the grounds, and the feel -- if not the practicality -- of the rooms.
- Official Description (provided by the hotel):
- Few destinations embody their surroundings as wonderfully as The Heritage House Resort. One of the most luxurious hotels in Northern California, and one of the rare properties located directly on the Mendocino coast, our unspoiled 37-acre sanctuary is a cliffside haven where the extraordinary happens every day. For nearly a century and a half, guests have come to our sheltered cove to encounter a setting so private, with views so dramatic and an ambiance so enchanting that mind and body achieve complete harmony. Following a meticulous five-year renovation, The Heritage House has re-emerged as the perfect blend of romantic seaside charm and contemporary sophistication. This is, quite simply, the Jewel of the Coast. We welcome you to slip away from the busy, everyday world and disappear into ours. From beautifully remodeled rooms with gas fireplaces, private oceanview decks and handcrafted Duxiana beds to locally sourced, farm-to-fork cuisine at 5200 Restaurant & Lounge, nothing stands between you and an unparalleled Pacific Coast ... more less
- Reservation Options:
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