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Best Western Plus Vineyard Inn
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Reviews (377)
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All reviewsfront deskroom was cleanlobby and breakfast areayogurtwould stay here againpleasant staygreat place to staystayed here for one nightnice breakfastearly checkeasy accesschecking inair conditionergreat customer servicesan franciscovery nice hotelfitness center
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322 - 327 of 377 reviews
Reviewed 7 August 2013

Very nice place to stay, clean place, friendly staff, great breakfast with lots of choices, comfy beds, refrigerators and microwave in rooms. Pool is small but kids had a ton of fun in it. Lots of chairs by the pool. Great hotel for a great price!

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Best Western
Thank Leesa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2013

I booked for 1 night via Hotels.com. Upon checking in, Stephanie, the only staff at the Front Desk, said she didn't see anything at all for my name as a reservation. I gave her my confirm number, and while she called Hotels.com, I used their lobby computer to print out the page. Other guests were checking in, asking her questions, etc. all while she was on the phone trying to resolve my problem. Stephanie was able to confirm my reservation and determined that it was a) not faxed by Hotels.com OR ....., my thought,.... b) was faxed by Hotels.com and was ignored, trashed, shredded or who knows what. All the while Stephanie, handled all the activity and demands on her time with great ease. She was professional, thorough, and cordial without being fake or overwhelmed. She apologized more than a few times, to which I told her it was not her fault, however; perhaps this could be a training opportunity for all, including the GM, to review procedures and tightening up the protocol about incoming faxes, from these type of internet booking services, including Best Westerns'. Customer Service is the
biggest make-or-break factor in the Guest Experience. It is always a good idea to have refresher training, which can be fun and cost effective for any business heavily or solely dependent on their Guests' Experience. Perhaps Stephanie was, 'just doing her job', however she CLEARLY has a passion for it and should not be overlooked as just a front desk person. She is a superb candidate for management and/or Supervisory roles. My opinion is that you do this sooner rather that later, less she be snapped up by your competition.

  • Stayed: July 2013, travelled with friends
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Thank mixergal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

We have stayed here four times during previous visits to CA and unless they have recently changed beds don't remember them being so darn hard. We just stayed in Best Western Pacifica - a much older hotel - and the beds were dreamy. We also stayed one night at Best Western Oakland - also soft and comfy. These beds are hard and have rough linen and a thin blanket. Hope the breakfast is as good as it was in previous years to compensate as we have two more nights to go. Also pool furniture was dingy and ice maker on first floor broken. Disappointed.

  • Stayed: July 2013
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Thank Mary Kay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2013

Just returned from our honeymoon in the Finger Lakes area and stayed at Best Western in Penn Yan, NY for 10 days. The facilities were very nice and our room was very clean and modern. We really enjoyed the hot tub and swimming pool. The breakfast bar was very good, always adequately stocked and with great coffee. Most importantly, the staff was exemplary of what customer service is all about. I would definitely stay here again!

  • Stayed: July 2013, travelled as a couple
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Thank Baykat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2013

Clean, quiet, comfortable, with a decent breakfast in the morning! We were pleased and had a good night's sleep. Even though there was a big group of tourists when we were there, the place seemed quiet and restful.

  • Stayed: July 2013, travelled with family
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Review collected in partnership with Best Western
Thank Sally T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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