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“Excellent Customer Service”

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Hawthorn Suites By Wyndham Livermore Wine Country
Ranked #4 of 16 Hotels in Livermore
Certificate of Excellence
Moscow, Idaho
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Customer Service”
Reviewed 27 July 2012

We were travelling looking at colleges for our daughter. This was a great experience from the moment we walked in the door. We were greeted immediately and they had our reservation right at their fingertips. We were checked in quickly and informed that they had a happy hour starting in their common area. It was really nice and a nice break from travelling. We wanted a place to eat for dinner and they provided a great list and opinion of the different eatries close by the hotel. The next morning they had a good breakfast for their guests to enjoy. When we were getting ready for the road, my wife realized that she hadn't packed her hairspray. When she went to check out, she asked where she could buy some hairspray and the lady at the desk offered her's for my wife to use. What great service and care for their guests. We would definitely stay there again.

  • Stayed July 2012, travelled with family
    • Value
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Helpful?
1 Thank Brad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthornLivermore, Manager at Hawthorn Suites By Wyndham Livermore Wine Country, responded to this review, 3 August 2012
I am so glad that you enjoyed your stay with us, and we greatly appreciate you sharing your experience with the TripAdvisor community. We hope to see you again!
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485 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Walnut Creek, California
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 July 2012

My family and I were looking for a place to stay overnight on our way to visit San Francisco. Hawthorn Suites was the perfect place. Our suite had a kitchenette, lovely and very clean bathroom, and seating space to read and watch TV. Hawthorn Suites provides a full breakfast in their dining room in the morning. This was great because we did not want to bother with cooking breakfast and clean up in our suite - it saved us time. The staff were very friendly and made sure we had everything we needed for our comfort and convenience. The con: The pool and hot tub were very small. When my family and I travel and need a hotel to stay in, Hawthorn Suites by Wyndam will be first on our list.

Room Tip: If you are traveling and want the convenience of cooking and eating in your suite, Hawthorn Suites i...
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  • Stayed July 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Simone H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthornLivermore, Manager at Hawthorn Suites By Wyndham Livermore Wine Country, responded to this review, 23 July 2012
Thank you for sharing your recent experience at the Hawthorn Suites by Wyndham in Livermore. We pride ourselves on providing quality services and amenities, whether you are staying 1 night or 1 month. As you mentioned, the full kitchen suites are perfect for those wishing to make their own meals, or you can enjoy the full buffet breakfast provided each day.
We hope to see you again soon!
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Livermore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2012

What a wonderful hotel. We stayed there for two weeks and felt it was just like home. It was clean, comfortable and great staff!

Room Tip: We got exactly what we wanted once I told the manager our situation. The suite was Large and L shap...
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  • Stayed August 2011, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank HikerNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthornLivermore, Manager at Hawthorn Suites By Wyndham Livermore Wine Country, responded to this review, 26 July 2012
Thank you for sharing your recent experience at Hawthorn Suites by Wyndham with the TripAdvisor community. We are so glad that you enjoyed your stay with us, and we look forward to having you with us again on your next trip to Livermore.
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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 July 2012

This property delivers! As a husband and wife business team, we travel extensively & globally for pleasure and work. It is wonderful to find a little 'home away from home' when on extended assignments.

Catherine, GM and her staff made us feel like important and welcome guests and made every effort to meet our needs. Some deficiencies were addressed promptly and courteously. Having a studio/executive suite with kitchenette takes some of the stress off eating healthy while being a "road warrior".

This location is so well located - just off the 580, 10 minutes from "The Lab" and just about a mile to the most charming, revitalized small city downtown that you could dream of . . . . and first class wineries, restaurants and social activities. If you didn't love Livermore before . . . . you will fall in love with this city while staying at the Hawthorn Suites!

  • Stayed July 2012, travelled on business
    • Value
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Helpful?
1 Thank Isabel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthornLivermore, Manager at Hawthorn Suites By Wyndham Livermore Wine Country, responded to this review, 23 July 2012
Thank you so much for sharing your experience at the Hawthorn Suites by Wyndham in Livermore. We truly enjoyed having you as our guests, and know that our property will make the perfect "home away from home" during your time in Livermore.

See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 July 2012

We were on a roadtrip. Hungry and tired, anxious to find a place to stay. Our waiter at Lanna Thai (a terrific little restaurant in the strip mall we found by accident as we took the exit ramp along the highway) recommended this hotel across the road and we were very impressed. Rate was more than decent, room was spacious and impeccably clean, beds were terrific and pillows even better. We were even fortunate enough to have a laundry facility across the hallway, so we did a load while watching TV. Then, our parting treat was the complimentary hot breakfast complete with waffle iron. We were real sorry we hadn't booked right away for a couple nights later because we were so disappointed to find it 'sold out'. Note to self!

  • Stayed June 2012, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank strongC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthornLivermore, Manager at Hawthorn Suites By Wyndham Livermore Wine Country, responded to this review, 23 July 2012
Thank you for taking the time to post your review of the Hawthorn Suites by Wyndham in Livermore. I love that the team at Lanna Thai recommended our hotel, as they are one of our favorite local restaurant recommendations. I am so glad that you enjoyed your time with us, and I hope that we will see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandler, Arizona
2 reviews
Reviewed 3 July 2012

I travel a great deal with my job as a National Sales Manager and know within the first 24 hours what my stay experience is likely to be. This was a rare find which I highly recommend. The initial stay was for a business trip around the Bay Area and the location is excellent with local stores, gas station, good choice of food, fast and paced, within walking distance. The staff especially should be commended for their genuine and welcoming smiles and a willingness to help guests. On many business trips I often experience forced and scripted welcomes, which come across as condescending, but not here. Each and every staff member was really pleasant and nothing was too much trouble for them. I must take the opportunity to thank Candice on the front desk, who was delightful and friendly. We also spend time over the weekend visiting old friends and neighbors as we lived close by for 6 years and loved the area. The evening wine tasting happy hour and great choice of breakfast makes this a unique hotel experience. I must also add that the pillows on the beds were like sleeping on a cloud! I've never felt so comfortable, so kudos to you guys for that. Nice touch. I do not often write reviews as it's my view that most hotels are pretty much the same boring style and experience, but not this one, so i give it FIVE STARS...

Room Tip: The hotel is near to a major freeway, but frankly we never heard anything, I would choose a hotel ov...
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthornLivermore, Manager at Hawthorn Suites By Wyndham Livermore Wine Country, responded to this review, 23 July 2012
Thank you so much for your review of the Hawthorn Suites by Wyndham in Livermore. We truly enjoy interacting with our guests, and helping to make their stays with us as comfortable as possible. Our entire team enjoyed having you as our guests, and we look forward to having you with us again when you are visiting the Livermore area.
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Chula Vista, California
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 June 2012

i booked 3 rooms at this hotel one room had 3 adults was suppose to have 2 beds only had 1 king bed the love seat did not make out to a bed. I went downstairs and was told they were sold out for the weekend and they couldn't give them another room and they had no rollaway beds. that night we called down for a blanket for the other adult and was told they had no blankets once again because of being sold out. my niece wanted to go swimming in pool it was closed. i would never stay here again.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank porthueneme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthornLivermore, Manager at Hawthorn Suites By Wyndham Livermore Wine Country, responded to this review, 15 June 2012
I am so sorry that your experience with us was not up to your standards. We pride ourselves on providing excellent customer service and amenities. Our pool is open for the season, but may have been closed for a few hours due to maintenance servicing. I hope that you had the opportunity to enjoy it when it was open during the second day of your stay.
While we were sold out during your visit, we always strive to provide our guests with any extra requests that they may have. I apologize that there were no extra blankets available.
My sincerest hope is that you will give us an opportunity to provide our award winning customer service and amenities to you in the future.
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Additional Information about Hawthorn Suites By Wyndham Livermore Wine Country

Property: Hawthorn Suites By Wyndham Livermore Wine Country
Address: 1700 N Livermore Ave, Livermore, CA 94551-7830
Phone Number:
Region: United States > California > Livermore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Livermore
#4 Business Hotel in Livermore
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hawthorn Suites By Wyndham Livermore Wine Country 3*
Number of rooms: 62
Reservation Options:
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Also Known As:
Hawthorn Suites By Wyndham Livermore Hotel Livermore
Hawthorn Suites Livermore
Livermore Hawthorn Suites

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