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“Moved to a different hotel”

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Best Western I-5 Inn & Suites
Ranked #5 of 13 Hotels in Lodi
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Moved to a different hotel”
Reviewed 21 May 2014 via mobile

Unsatisfactory in so many ways. The little things....crummy breakfast, no trays to carry food, towels, soaps, coffee not replenished in our room, coffee pot not cleaned, shower floor dirty, and no "do not disturb sign" available. Big problems....another guest was able to "accidentally" get into my room and take my luggage, which she went through and then returned to the front desk staff. She claimed it was all a mistake and that the front desk staff wouldn't let her leave it there once she realized her error. Front desk staff denied her claims. They never apologized or tried to assist with the situation. The next day someone kept trying to get into my room. The hotel didn't take it seriously, although the housekeepers verified my story. At that point I checked out (a day early) because I no longer felt safe or secure. Still no apologies or attempts to make things better. One last thing...a guest spilled coffee and the housekeepers gave her a mop to clean it up (she was elderly) rather than cleaning it for her!!! Don't stay here!

Stayed May 2014
Helpful?
2 Thank Suziql
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria_M_AGM, Front Office Manager at Best Western I-5 Inn & Suites, responded to this review, 26 May 2014
All of us here at the Best Western would like to Sincerely apologize for the disappointing situations you encountered during your stay. We hope that although your stay with us was disappointing, you don't let it reflect on your decision to stay with other Best Western hotels. We pride ourselves in providing excellent customer service and cleanliness at each of our hotels. We will be reviewing everything you have written and use it to target areas that need improvement. Thank you for taking the time to write this review and may you have safe travels.
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218 reviews from our community

Traveller rating
    73
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    39
    19
    12
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
Lafayette, Oregon
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 May 2014 via mobile

The outside of the hotel was nice, and we were tired on our way from Oregon to Disneyland, so we decided to stay. Being a Best Western, we figured it would be good. Sadly, we were wrong. The lobby was nice, the breakfast area was clean and in good shape, but the front desk person was not very friendly and almost seemed annoyed. Also, what they claim to be their pool is miniscule! Most hot tubs are bigger. It would be crowded with more than two adults. The room was okay. The bed was clean and comfortable and the room had all the necessities, but the carpet was old and stained and the tub in the bathroom was stained and old too. Overall, the room was barely average for the price. The only thing that convinced me to give this hotel an average rating instead of poor was the free breakfast. The breakfast was pretty good and allowed us to eat quickly so we could get back on the road. It is doubtful we will stay here again. There are nicer hotels for the same money in the vicinity.

Stayed May 2014, travelled with family
Helpful?
Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria_M_AGM, Front Office Manager at Best Western I-5 Inn & Suites, responded to this review, 22 May 2014
I'd like to begin by apologizing for the problems you were faced with when staying at our hotel. We strive to provide a comfortable stay to all of our guest so we appreciate you letting us know what needs improving. Thank you for taking the time to write a review on our location. Have safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minden, Nevada
Level Contributor
81 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 18 May 2014

We came to Lodi to participate in the Sunrise Century Bike ride. This hotel is right off the 5 freeway and is a few miles from town but closer to the start/finish of the ride at a winery. Our room was nice and large, the bathroom was clean but the carpet looked filthy and I was afraid to take my shoes off. The carpet definitely looked like it was due a cleaning very soon. We had just come back from a trip to Europe where we stayed in two really beautiful Best Westerns so this one didn't come close but is OK for a nights rest. We thought the mattress was comfortable, the Hotel was actually very quiet and we slept great. The breakfast was very good and included scrambled eggs and bacon which was a nice surprise. The breakfast room is small and it can be hard to get a table. There is an under ground parking area which could be nice in bad or very hot weather. Definitely a good deal for the price. When people leave thier rooms the doors SLAM quite loudly - woke us up from a sound sleep. Otherwise very quiet!

Room Tip: We were on the highway side and still found it very quiet.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank INTANDEMBIKES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria_M_AGM, Front Office Manager at Best Western I-5 Inn & Suites, responded to this review, 19 May 2014
Thank you for taking the time to let us know about your stay with us here at the best Western. We appreciate your business and hope to see you sometime again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dixon, California
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 May 2014

Nice and clean. Very helpful staff, accommodating. Nice restaurants nearby. A very nice continental breakfast. Freeway hotel, not in Lodi, maybe 2 miles from downtown Lodi. Easy on and off interstate 5.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tokenred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria_M_AGM, Front Office Manager at Best Western I-5 Inn & Suites, responded to this review, 18 May 2014
Thank you for your nice review about our hotel. We are pleased to hear that your stay was what you expected and more. Please do come by for a future stay if you are ever in the area. May you have safe travels!
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Morro Bay, United States
1 review
Reviewed 22 April 2014

This was our second stay in 3 weeks. It was reassuring to know that we would be staying at a comfortable hotel with friendly staff. There is a good possibility that we'll be returning this weekend and, even though it's a business trip, we are looking forward to our stay at this hotel.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Don C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria_M_AGM, Front Office Manager at Best Western I-5 Inn & Suites, responded to this review, 24 April 2014
I'd like to thank you for your repeat business here with us at the Best Western. Taking the time to write such a pleasant review on our hotel lets us know that we are providing outstanding customer service. We enjoy having you stay with us during your business trips. We welcome you to come back if you are ever in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prineville, Oregon, United States
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 April 2014

This was a great place to stay and is right off the freeway. We stayed here on a trip to Los Angeles. The elevator is a little slow, but, everything else seemed to work just fine. Would stay there again if ever in the area.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wendy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria_M_AGM, Front Office Manager at Best Western I-5 Inn & Suites, responded to this review, 21 April 2014
Thank you for taking the time to write a review on our hotel. We appreciate your business and welcome you to come back for another pleasant stay in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 April 2014

This was a stop at the end of a long day's drive from Palm Springs. We did not know when or where we would stop. This came up at the time we were ready to call it a day. It was a good choice. There is a great restaurant suggested by the person at the hotel desk. It is called Strings Italian Cafe. Very good.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 2Portlanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria_M_AGM, Front Office Manager at Best Western I-5 Inn & Suites, responded to this review, 30 April 2014
Thank you for taking the time to write a review about your stay with us here at the Best Western. It's always great to hear that we were able to meet your needs and our front desk staff directed you somewhere nice for dinner. Please do come back for a future stay if you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western I-5 Inn & Suites

Property: Best Western I-5 Inn & Suites
Address: 6411 W Banner Rd, Lodi, CA 95242-9125 (Formerly Best Western Plus I-5 Inn & Suites)
Phone Number:
Region: United States > California > Lodi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 13 Hotels in Lodi
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western I-5 Inn & Suites 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Best Western Lodi
Lodi Best Western

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