Unsatisfactory in so many ways. The little things....crummy breakfast, no trays to carry food, towels, soaps, coffee not replenished in our room, coffee pot not cleaned, shower floor dirty, and no "do not disturb sign" available. Big problems....another guest was able to "accidentally" get into my room and take my luggage, which she went through and then returned to the front desk staff. She claimed it was all a mistake and that the front desk staff wouldn't let her leave it there once she realized her error. Front desk staff denied her claims. They never apologized or tried to assist with the situation. The next day someone kept trying to get into my room. The hotel didn't take it seriously, although the housekeepers verified my story. At that point I checked out (a day early) because I no longer felt safe or secure. Still no apologies or attempts to make things better. One last thing...a guest spilled coffee and the housekeepers gave her a mop to clean it up (she was elderly) rather than cleaning it for her!!! Don't stay here!
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- Also Known As:
- Best Western Lodi
- Lodi Best Western