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“Cheap, clean, AC does not work, poor customer service”

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Red Roof Inn Lompoc
Ranked #9 of 11 Hotels in Lompoc
Mumbai (Bombay), India
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Cheap, clean, AC does not work, poor customer service”
2 of 5 bubbles Reviewed 11 August 2014

it is a cheap hotel , around 60$ and it is very clean
The TV was fine, wifi was working the restrooms were clean but the AC dint work, how can you sleep in this hot weather without a cooler or a fan

The biggest problem was fire alarm.. They told everyone to go off to another hotel and pay their price .. were not even ready to adjust to the committed price ..
I wont stay here again

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank dcruz007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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95 reviews from our community

Traveller rating
    5
    9
    26
    14
    41
See reviews for
23
34
7
8
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
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English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 5 August 2014

WOW this place is a roach motel. Dirty dirty dirty. We stayed 1 night and it was too much. The bathroom was so bad that we went at a local restaurant instead and the shower has so much mold and gunk in it no way were we getting in. They were also doing construction which sucked and though we asked for a room away from it we were right on top of it. The hotel is also non smoking but all the construction guys were smoking like freight trains.... Never again!!!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 5 August 2014

I stayed here because it was cheaper than Santa Maria. The town is adorable (and very close to La Purisima Mission) and I would stay in the town again, but not at this motel. Room is straight out of the 1980s or before...bathroom was icky--bathtub had been refinished at some point and lots of that finish had flaked off. Bathtub faucet handle was nearly indecipherable and looked to be from the 1960s. It was very confusing to figure out how to get the water temperature correct and just as difficult to direct between shower and tub. Room had a refrigerator and microwave. When I first got there, refrigerator was dripping onto the carpet--apparently someone had turned off the power strip it was plugged in to--the red light on the strip was burned out, so there was no way to tell if it was on unless you turned on the microwave. I turned on the power strip and it was fine. TV was from mid-1990s. In the middle of the second night, the light fixture in the bathroom started dripping pretty seriously. As I didn't feel like changing rooms at that point, I just put a trash can under it. It was impossible to use the toilet without getting dripped on. From the looks of the ceiling, this had been a problem for some time. Also, the towels at this hotel were just pathetic--tiny and threadbare.

Room Tip: Rooms on the 3rd street side are very close to the street. The a/c just had one speed (barely on...
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  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Springs, California
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 31 July 2014

Room had musty odor, air conditioning was simply inadequate and the unit was caked with grime and dust. Couldn't sleep well because room was just too hot to get comfortable. Thankfully we were only staying for the night, we got out earlier than we'd planned.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fuzi7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Passau, Germany
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 24 July 2014

The only payoff of this Inn is the price. You can stay here for less than 50$ a night. So far with the positive side. On the negative side you have: dirty linen, dirty floor, dirty shower... I am not talking about "a little bit worn down", I´m talking close it, for renovation!
As if that isn´t enough, the staff was really incompetent! Nobody felt responsible for anything since apparently no manager is available at this point. This shouldn´t be a reason for them to act lice nobody is in charge.

Room Tip: No room at all at this Inn is probably the best idea
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  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank beachloisei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Red Roof Inn Lompoc, responded to this review, 29 July 2014
Please accept our most sincere apologies during your recent stay at Red Roof Inn Lompoc. Thanks to your feedback, we have taken the appropriate measures to ensure that future guest will not go through the same frustration you went through. Regarding the "no manager" onsite issue you encountered, you are right when you say that there should be no excuse for the type of service you received due to the fact their was not manager present. Again, thank you for your feedback and we will look into fixing the issues you mentioned in a prompt and courteous way.

Sincerely,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Springs, California
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 22 July 2014

I needed a room on ground floor due to disability. I got the last one available. Hence, i didnt complain until check out, and the girl at the desk (Angel) agreed the room should never have been sold and another room blocked for me. I have been in the hotel industry for many years in New Orleans, Orlando, and Miami. I would never have a room on the ready and clean list that had the mold issues, bathroom light fixture falling down, bathtub peeling, carpet completely stained, no microwave as stated as amenity, no dvd player as stated, the fridge is on an unsupported shelf that is about to fall with the slightest yank by a toddler (death waiting to happen) and the ac didnt work and filter covered in dirt. I took pics of this and upon check out, showed to the front desk and explained since my late arrival got the last ground floor, complaining in the middle of the night the point would be moot. i was told the area director would be contacting me later that day. This never happened. 2 days later I stayed at another Red Roof Inn, located in Arcata, Ca. and got the level of service and sanitary room that i expected staying at a branded hotel. I would love someone to contact me regaurding my stay at Lompoc Red Roof Inn.

Room Tip: if going to the solvang area, stay away from this place.
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank patric b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Red Roof Inn Lompoc, responded to this review, 29 July 2014
Please accept our apologies on your stay at our Lompoc property. We will work hard on improving the condition of our rooms and we will look into speaking with the people that gave you the room in such condition you mentioned. We will try to retrain all team members so things like this do not happen to any guest again. Thank you for your feedback.

Sincerely,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 18 July 2014 via mobile

Terrible room, toilet didn't flush properly, large globs of paint on floor, TV sucked, WiFi didn't work, beds were ancient, room smelled bad, noisy,no parking next to half the rooms,no place close to eat, night staff ok,day staff not so ok. I'll never stay at a Red Roof again...anywhere!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Digger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Red Roof Inn Lompoc, responded to this review, 29 July 2014
Thank you for providing us with your feedback on your stay at Red Roof Inn Lompoc. A few of the issues you found in the rooms could have been quickly fixed if you had called the front desk and they would have gladly helped you with the toilet, paint and t.v issue. If they could have not helped you, then they would have gladly moved you to another room. Thank you for your feedback.

Sincerely,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Lompoc

Property: Red Roof Inn Lompoc
Address: 1020 E. Ocean Ave, Lompoc, CA 93436 (Formerly O'Cairns Inn)
Region: United States > California > Lompoc
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #9 of 11 Hotels in Lompoc
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn Lompoc 2*
Number of rooms: 55
Official Description (provided by the hotel):
Come and relax at the Red Roof Inn Lompoc! We are close to historic downtown Lompoc, Vandenberg Air Force Base, Lompoc Valley Medical Center, the Lompoc Amtrak station, and Allan Hancock College. Red Roof Lompoc is also close to many other attractions, shopping and restaurants. Our friendly and polite staff will welcome you! Our rooms feature extended cable, comfortable beds, new linens, microwaves, irons and ironing boards, coffee makers, and mini-fridges. Our lobby features 24 hour coffee and juice, a guest computer and a Nintendo Wii for guests to play. Red Roof Inn Lompoc features a business center with a PC and printer for guests, a coin operated Guest Laundry, free WiFi throughout the property, and plenty of free on-site parking for cars, trucks, vans and motor coaches. We also feature a picnic area or stay indoors and experience our complimentary coffee-house style coffee and tea in the Lobby. Our comfortable guest rooms all feature Cable TV, hair dryers, in-room coffee makers, irons & ironing boards, microwaves & refrigerators. Ask about our Weekly Rates! One well behaved family pet is welcome. ... more   less 
Reservation Options:
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Also Known As:
o`Cairns Hotel Lompoc
Super 8 Lompoc
Lompoc Super Eight

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