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Reviewed 19 September 2019
Review of: The Queen Mary

We booked online and did the History of and Haunted tours included in the basic ticket and loved it! The ship is restored to her former cruising glory having been used during WW2. The ship is beautiful and is a slice of British history, how anyone could not enjoy visiting here is beyond me! The guides were excellent and you can tell how much they love their job and the ship. We used the Passport free bus to get here and then back to the bus stop back to the Metro bus back into the city.

Date of experience: September 2019
Thank whitbyabi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
QM1934, Guest Relations Manager at The Queen Mary, responded to this reviewResponded 23 September 2019

Hi,

Thank you for joining us on the Queen Mary. We are happy to hear of your wonderful experience aboard. We appreciate your positive feedback as it lets us know what our customers enjoy most about the Queen Mary. We hope to see you again soon!

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Reviewed 16 September 2019 via mobile

This trip was okay. Nothing amazing about the trip. It was historic and my visiting family enjoyed the ship for its historic component. In hindsight, the best part of the experience was getting my tickets on Groupon and paying $20 versus $40 at the counter.

Date of experience: September 2019
2  Thank Dash7372
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
QM1934, Guest Relations Manager at The Queen Mary, responded to this reviewResponded 16 September 2019

Hello,

Thank you for joining us aboard the Queen Mary, we appreciate you taking the time to review your stay.

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Reviewed 11 September 2019

We did not take any of the tours only self guided. We really did not see anything real amazing besides maybe the engine room. 4D movies were interesting. First time experiencing 4D. Drinks very expensive in the lounge. Nothing was very well maintained.

Date of experience: September 2019
2  Thank Michele R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
QM1934, Guest Relations Manager at The Queen Mary, responded to this reviewResponded 16 September 2019

Hi Michele,

Thank you for visiting the Queen Mary. We appreciate your feedback as it allows us to better improve our services. We will address your concerns accordingly, as customer satisfaction remains a top priority to us. Thank you again for staying with us.

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Reviewed 10 September 2019 via mobile

Two of us wanted to take the tours offered inside the Queen Mary ship. The woman that was at the parking level selling the tickets was not very patient about the questions we asked regarding the tours. At one point she interrupted my question and said in a very snappy voice, “WELL, do you want these tours or not????” We were trying to figure out the timing of the 3 tours so that we could still get lunch and do some shopping in the gift shops. She was so rude and didn’t need to be!

The tour guides were awesome! They knew information about the areas they showed us, and were friendly and considerate of those who walked slowly. The tours were amazing (but check out my other review of the Promenade Cafe, as that I cannot recommend).

Date of experience: September 2019
3  Thank Linenminnesota
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
QM1934, Guest Relations Manager at The Queen Mary, responded to this reviewResponded 16 September 2019

Hi,

Thank you for visiting the Queen Mary. We appreciate your feedback as it allows us to better improve our services. We will address your concerns accordingly, as customer satisfaction remains a top priority to us. Thank you again for visiting us.

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Reviewed 9 September 2019

We visited as part of a group. We saw all of the areas about Churchill and World War II. The rest of the ship is a hotel so you can't see the staterooms or see the rest of the ship which I found very disappointing.

Date of experience: September 2019
Thank Susan3181959
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
QM1934, Guest Relations Manager at The Queen Mary, responded to this reviewResponded 16 September 2019

Hi Susan,

Thank you for visiting us and for taking the time to let us know how your visit went. We appreciate your input as it helps us understand where our services can improve. We aim to make all our guests' experiences a great one and we are sorry that you were not provided with a positive visit.

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