My husband and I stayed for 2 nights this past week.
First the positive:
Front desk and concierge service is top notch. Rooms are spacious and clean. The location Is great if you are attending an event.
Areas that need serious improvement:
The service in both the lobby lounge and the mixing longe is absolutely terrible. On a Monday evening we went to the mixing lounge and sat at a table (the bar was full but the seating area only had 8 people seated) and waited for approximately 10 minutes to order. There were 2 waitresses working but seemed to be more interested in talking to each other than serving customers. I finally went to the bar and ordered. In the hour I was seated at a table not 1 of the staff asked if I would like anything else or even approached me. this is unacceptable particularly when you are paying top $$ for cocktails. The lobby bar is not much better.
I was also really disappointed in the housekeeping service. I left my room at approx. 1 PM and saw that housekeeping was servicing the adjacent room. I returned to my room at 5PM and the room had not been cleaned. I spoke with the front desk and they acted like it was no big deal and they would have someone service it. I'm sorry but at $300+ a night it was a big deal to me.
The gym is great but he again the staff really need to work on their customer service skills. Too long of a story to bother with...
For $300+ a night there should be free internet service for all guests in their room.
Also, be aware that overnight parking charges are ridiculous at $40 per night.
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