I had the opportunity to stay at the J.W. Marriott - L.A. Live recently. It was, at best, a mixed bag of positive and negative experiences. First off, I am being purposefully picky with this review because of the price. Even with a discounted rate, because of a convention, the room was between $250-$300 a night. For that level of expenditure, I expect a very high level of service. The rooms themselves are well designed and nicely appointed. The armoire is a nice feature for business travelers; well lit with plenty of hanger space & an easy to operate safe for electronic equipment and other valuables. The bathroom has a nice sliding glass door, which conserves on space and allows for a well lit small room. The clock radio is also iPod compatible, a nice touch.
On the whole, the staff was well spoken, pleasant, and helpful.
That being said, why only 3 out of 5? Here's why. The beds were oddly uncomfortable. Lumpy and a tendency to bend toward the center. An absence of hooks in the bathroom to hang clothes and towels. Room service food was consistently mediocre. Of the 3 meals we ate via room service, none were outstanding or memorable. Additionally, items were consistently omitted or changed on each of our orders by accident. Although the staff made this right, by comping meals, it indicates an error in their ordering processes. In my mind, though, was the egregious parking situation. For a city built around the automobile, the hotel offers no 24 hour overnight self-park option. The L.A. Live garages do not allow for overnight parking, and will penalize you as much as $50 for doing so. Thus, your only option is to valet park for $40 a day. As a result, I wound up spending about double what I thought I would in parking fees.
Thus, a mixed bag. A very nice hotel, with excellent service, that suffers from multiple annoying flaws made notable due to the cost of the rooms.
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