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“A Mixed Bag”

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JW Marriott Los Angeles L.A. LIVE
Ranked #24 of 348 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersSilver level
New Castle, Delaware
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“A Mixed Bag”
3 of 5 bubbles Reviewed 23 April 2013

I had the opportunity to stay at the J.W. Marriott - L.A. Live recently. It was, at best, a mixed bag of positive and negative experiences. First off, I am being purposefully picky with this review because of the price. Even with a discounted rate, because of a convention, the room was between $250-$300 a night. For that level of expenditure, I expect a very high level of service. The rooms themselves are well designed and nicely appointed. The armoire is a nice feature for business travelers; well lit with plenty of hanger space & an easy to operate safe for electronic equipment and other valuables. The bathroom has a nice sliding glass door, which conserves on space and allows for a well lit small room. The clock radio is also iPod compatible, a nice touch.
On the whole, the staff was well spoken, pleasant, and helpful.

That being said, why only 3 out of 5? Here's why. The beds were oddly uncomfortable. Lumpy and a tendency to bend toward the center. An absence of hooks in the bathroom to hang clothes and towels. Room service food was consistently mediocre. Of the 3 meals we ate via room service, none were outstanding or memorable. Additionally, items were consistently omitted or changed on each of our orders by accident. Although the staff made this right, by comping meals, it indicates an error in their ordering processes. In my mind, though, was the egregious parking situation. For a city built around the automobile, the hotel offers no 24 hour overnight self-park option. The L.A. Live garages do not allow for overnight parking, and will penalize you as much as $50 for doing so. Thus, your only option is to valet park for $40 a day. As a result, I wound up spending about double what I thought I would in parking fees.

Thus, a mixed bag. A very nice hotel, with excellent service, that suffers from multiple annoying flaws made notable due to the cost of the rooms.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
101 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 23 April 2013

Great new hotel adjacent to convention center and sports arena. Part of LA Live complex. Has a Las Vegas strip kind of energy. Oh, and the hotel is excellent too. Clean and modern, great welcoming service. Very modern and vibrant energy and feel to the public spaces. Surrounded by many new excellent restaurants. Great central downtown location. Brilliant concept.

Room Tip: Away from elevators.
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cirenrets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 21 April 2013 via mobile

Fantastic hitel, nice rooms and everything is very new. We had a great view of downtown LA and modern, clean spaces. The area around it is good and getting better; LA live is teeming with restaurants and has a nice movie theatre with 14 screens coming up. There's a bowling alley, Starbucks and the Staples center right there, but you'll need a car to get around if you want to go any further than LA live. It is also next to teh Grammy museum, well worth a visit.

Stayed April 2013, travelled on business
Helpful?
1 Thank happy_world_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 21 April 2013

We just shifted here from the Ritz Carlton in San Francisco and the AC was working just fine. I am currently sitting in my room and sweating trying to get some sleep but unable to due to it being so hot and unstable in terms of the temperature of the room.

I took a shower today and all I can say it that the shower did not have any force or pace or cleaning ability what so ever. IT was POOR water force.

I dont understand how JW Marriott can be JW Marriott with such a poor ensemble of alternative termperature...

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gurpaldhingra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
106 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed 21 April 2013

I spent four days here for a convention and am still remembering with bliss the experience. LA Live is a bustling burst of activity. Always people around, cars coming and going, sporting events, concerts, restaurants - a neverending swirl. But inside the hotel? Quiet. Serene. Professional. Thoughtful. My room was so comfortable, both in appearance and experience. The shower, bed, sofa, and desk were each unique in a way that added to my experience. Although there are a lot of people in the hotel, I never heard people in the halls or in their rooms, elevators came quickly, and there were no lines anywhere - not at the front desk, the cab stand, the espresso stand or the restaurant. Enjoyable time all around!

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kbs2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Luis Obispo County, California
Level Contributor
134 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 20 April 2013 via mobile

Went to the jw Marriott and stayed April 17th and 18th went to Los Angeles a friend of ours was inducted into the rock and roll hall of fame. From the moment we checked in everything was great. Room was the best,so quiet. Room service the service and food were great. Had my hair done by Daniela at the ritz carlton along with my makeup that was done by Maeven they both did a fabulous job. Great place especially for a special event. All the service down to the bellman Adam whom took us to our car were awesome. Memorable experience.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZenMasta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illinois
Level Contributor
41 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 19 April 2013

I was pleasantly surprised as the level of service and friendliness at this hotel in the middle of glitzy LA Live. I was here only because it was the location of a conference I was attending. My room was very comfortable. I actually liked the sliding bathroom door because it saved walking around room. While I wasn't sharing the room, I thought how helpful that would be when two people are trying to maneuver in the space of a bathroom. Also the bathroom had a magnified mirror that I think should be standard in all hotel rooms. The room was easy to work in since there were several outlets on the desk and a separate pullout table on which to work.
I didn't eat in the restaurants, but the conference food was better than most. Servers at the bar were very attentive.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SEKIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Los Angeles L.A. LIVE

Property: JW Marriott Los Angeles L.A. LIVE
Address: 900 West Olympic Boulevard, Los Angeles, CA 90015-1338
Region: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 348 Hotels in Los Angeles
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — JW Marriott Los Angeles L.A. LIVE 4.5*
Number of rooms: 877
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