We were in la to visit the college my child will be attending in the fall. I didn't expect the jw to be as nice as it was, given the location and how busy it is. The check in was so quick and easy. We arrived before the 4pm check in and our room was ready. The front desk person was very helpful giving us info on what was going on in hotel and answered all my questions. Our room was nicely appointed and very clean! There are notices in the room letting you know about recycling, if you care to use your towels more than one time and how often they change bedding. Our room was roomy enough beds were comfortable. Pillows were a little too hard for us. I appreciated the fact that guests needed to use a room key to get to a floor on the elevator. The jw is extremely busy with conventions and what ever is going on at the staples center, so there are people there that are not guests. The hotel has several good places to eat and drink. The pool is rooftop, clean and great views. There is a rooftop Wolfgang Puck restarant and more casual cafe. We happen to be there for the NHL championship. There were so many people there but it was totally fun. The bar/restarant in the hotel was great. Staff seemed to have things under control and service was still good. When the crowd spilled out onto LA Live they closed for about 20 minutes cleaned up and opened up again not missing a beat. Our checkout was just as easy everything was in order. There is a kiosk where you can check in with your flight and print out boarding passes. If I have one minor complaint, it's that when we arrived no one asked if we needed help with our luggage.
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