I booked this hotel thinking I would receive the same excellent service I have received at other JW properties. Instead I was very disappointed. I attempted to order room service several times and no one answered the phone. I tried calling the front desk and the phone just rang and rang. I finally went downstairs to find out what the problem was and was told during the summer they are short staffed. Hmm I still paid premium prices. Secondly, I was told their telephone system sends all calls to general operators and they send the calls to the designated areas. The food at the LA Market was mediocre. About the only service that was 100 up to standards was housekeeping. Housekeeping people were readily available to assist.
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